Training and helpdesk Work, Jobs in Weeley, Ess (with Salaries)

Technical Helpdesk IT Support Technician Apprentice
The Cleaning Co. —Harwich
- £16,000 - £25,000 a year
- Software troubleshooting
- English
- In-person
- Free parking
Quick apply
Training and Helpdesk Coordinator
Praxis42 —Ipswich
- £25,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
4d
Customer Service Representatives
Sodexo —Colchester
- £12.92 an hour
- Weekend availability
- Hospital
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
1d
Customer Service Advisor - SZC
First Bus —Ipswich
- £27,000 a year
- Customer service
- Microsoft Office
- Driving
- Employee assistance programme
Finance Officer
Suffolk County Council —Ipswich
- £28,598 a year
- English
- IT
- Communication skills
- Annual leave
10d
Building Services Engineer Electrical Bias
Kier Group —Ipswich
- Full-time
- Communication skills

More jobs to discover

Find similar jobs that you might be interested in.

Training and Helpdesk Coordinator
Praxis42 —Ipswich
Monitor shared inboxes and act as the first point of contact for incoming enquiries. Coordinate instructor-led training courses, including IOSH and workplace…
£25,000 a year
Quick apply
4d
Customer Support & Planning Coordinator
Apogee Corp —Maidstone
What you will be doing Acting as the first point of contact for customers via phone, email, and digital channels Managing customer queries with professionalism,…

I want to receive the latest job alerts for training and helpdesk in weeley, ess

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

training and helpdesk jobs near weeley, ess

Technical Helpdesk IT Support Technician Apprentice

The Cleaning Co. -
Harwich

Quick apply

Job details

Apprenticeship
£16,000 - £25,000 a year

Benefits

Free parking
Company pension
Transport links
On-site parking

Qualifications

Driving Licence
Software troubleshooting
English
Technical support
IT support

Full job description

You will be expected to answer log support calls on our helpdesk. Tackle support issues and/or escalate the support to the appropriate team. Free on-site parking and good public transport links. Ethical company pension scheme. A career in IT. Working in a nurturing environment. Healthcare Cash Plan. Full UK Driving License essential.

Role

You will be expected to answer log support calls on our helpdesk. Tackle simple support issues or escalate the support to the appropriate team.

You will be expected to drive to external customer sites and support with a wide range of IT support issues.

You will need to be technically minded, and you must be comfortable communicating with individuals, groups, and management. Many of our clients are not completely comfortable with the use of technical jargon. An ability to explain yourself in lay terms is necessary.

You must have the ability to pick up skills and familiarise yourself with software quickly and stay abreast of the latest technologies.

Respond to requests for technical assistance in person, via phone, electronically
Diagnose and resolve technical hardware and software issues
Research questions using available information resources
Advise user on appropriate action
Follow standard help desk procedures
Log all help desk interactions
Administer help desk software
Redirect problems to correct resource
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions
Prepare activity reports
Inform management of recurring problems
Stay current with system information, changes and update
Provide onsite support and be able to communicate verbally with customers

Training

Digital Support Technician Level 3 Apprenticeship Standard
Level 2 English and maths Functional Skills (if applicable)
Training will take place at Protocol B3 2NH 1-day per month
Training on-site at employer
Progression route to a team leader

Pay: £16,000.00-£25,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

training and helpdesk jobs in weeley, ess

Technical Helpdesk IT Support Technician Apprentice

Training and Helpdesk Coordinator

Customer Service Representatives

Customer Service Advisor - SZC

Finance Officer

Building Services Engineer Electrical Bias

More jobs to discover

I want to receive the latest job alerts for training and helpdesk in weeley, ess

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected