Experienced Jewellery Sales & Customer Service Assistant
Four days per week: Monday, Tuesday, Friday and Saturday
Amanda Coleman Jewellery is an award-winning independent jewellery brand. We have been designing and making handcrafted jewellery in the heart of Lincoln since 1998.
Alongside our workshop, our beautiful Cathedral Quarter shop showcases our collections and gives customers a warm, personal and memorable shopping experience.
We are now looking for an experienced Sales and Customer Service Assistant to become an important part of our small team.
This is not simply a till-operating role
We are looking for someone who genuinely enjoys working with people, takes pride in beautiful presentation and naturally notices what needs doing.
You might be the sort of person who straightens a picture that is hanging crooked, notices fingerprints on a glass display cabinet or sees that a necklace is not sitting properly before anyone else does.
In a small independent business, there is not always someone assigning the next task. We therefore need someone who is comfortable taking initiative, caring for the shop and finding useful things to do during quieter periods.
That might mean refreshing a display, replenishing stock, packaging website orders, preparing for a customer event or simply making sure that every detail of the shop looks its best.
The role
This is a varied, customer-facing position combining jewellery sales, exceptional customer service, shop presentation and administrative support.
You will help customers choose jewellery for gifts, special occasions and themselves. You will learn about our designs, materials and the stories behind our collections, allowing you to offer a knowledgeable and personal service.
You will also help with online orders, displays, stock preparation, general administration and the preparation of seasonal promotions and special events.
Key responsibilitiesSales and customer service
- Welcoming customers warmly and offering friendly, attentive and knowledgeable service
- Helping customers choose jewellery for gifts, celebrations and personal purchases
- Developing a thorough understanding of our collections, materials and designs
- Confidently recommending suitable pieces and completing sales
- Processing transactions accurately using our point-of-sale system
- Handling customer enquiries in person, by telephone and by email
- Packaging purchases beautifully
- Dealing professionally and sensitively with exchanges, returns and concerns
- Building positive relationships with customers and encouraging repeat visits
- Opening and closing the shop and following security procedures
Shop presentation and stock
- Taking a proactive role in maintaining and refreshing jewellery displays
- Ensuring the shop remains clean, welcoming and beautifully presented
- Replenishing displays and identifying stock that needs replacing
- Pricing, labelling and preparing new stock
- Checking that jewellery is displayed correctly and has the appropriate pricing information
- Helping with window displays, seasonal promotions, product launches and special events
- Preparing promotional materials, customer gift bags and event displays when required
Website orders and administration
- Picking, checking, packaging and dispatching website orders
- Printing order information, postage labels and associated paperwork
- Updating order and stock information accurately
- Responding to straightforward customer emails and order enquiries
- Assisting with general shop administration and record keeping
- Using Shopify, email, Microsoft Office or similar computer systems
- Liaising with our workshop regarding stock, repairs and customer orders
About you
We would particularly like to hear from you if you:
- Have at least two years’ experience in a customer-facing retail sales role
- Have experience in jewellery, fashion, gifts, luxury goods or another design-led retail environment
- Genuinely enjoy helping people and creating an exceptional customer experience
- Are warm, confident and professional when speaking with customers
- Are commercially aware and comfortable recommending products and completing sales
- Take initiative and notice what needs doing without always waiting to be asked
- Have a positive, practical and flexible can-do attitude
- Are reliable, organised and able to work calmly during busy periods
- Have excellent attention to detail
- Are computer literate and confident learning new systems
- Can work independently while contributing positively to a small team
- Are comfortable taking responsibility for the shop when required
Jewellery knowledge or jewellery retail experience would be a considerable advantage. However, we will also consider someone with strong relevant retail experience and a genuine enthusiasm for jewellery, design and craftsmanship.
The working pattern
This is a permanent, four-day-per-week position working:
- Monday
- Tuesday
- Friday
- Saturday
Applicants must be able to work all four of these days on a regular basis.
Occasional additional hours may be available for holiday cover, busy periods and special events.
This role will probably suit you if:
- You gain real satisfaction from helping customers
- You take pride in presentation and the little details
- You naturally look for useful things to do
- You enjoy variety and are willing to turn your hand to different tasks
- You like working in a friendly, creative and independent business
- You would enjoy learning about jewellery, craftsmanship and design
This role may not suit you if:
- You prefer to wait for someone to allocate every task
- You see retail as simply operating a till
- You are uncomfortable approaching or advising customers
- You prefer a role with very narrow and fixed responsibilities
- You are unable to work the stated four-day pattern
What we offer
- The opportunity to work with jewellery designed and handmade in Lincoln
- A varied role within a friendly, creative and independent business
- Full training in our collections, materials and systems
- Staff discount
- 22.5 days’ holiday per year
- Workplace pension
- The opportunity to contribute ideas and take genuine responsibility within the business
- £14.00–£15.60 per hour, depending on relevant experience, skills and the level of responsibility the successful candidate is able to take on.
Application process
Please apply through Indeed with your CV and complete all of the application questions.
We are looking for someone who takes pride in the little things, so please give thoughtful and specific answers. Generic or one-sentence responses may not progress to the next stage.
Applicants invited to interview may also be asked to attend a short, paid practical assessment in the shop.
Application deadline: Sunday 9 August 2026
Preferred start date: Late August or early September 2026
Pay: £14.00-£15.60 per hour
Benefits:
- Company pension
- Store discount
Application question(s):
- This permanent position requires regular availability every Monday, Tuesday, Friday and Saturday. Are you available to work all four of these days each week?
- Are you able to travel reliably to our shop in Lincoln’s Cathedral Quarter for all scheduled shifts, including Saturdays?
- In which of the following environments have you gained customer-facing sales experience? Please select all that apply.
Options:
-Jewellery retail
-Fashion or accessories retail
-Gifts, galleries or museums
-Luxury or premium retail
-Independent retail business
-Other customer-facing retail
- Why are you particularly interested in working for Amanda Coleman Jewellery?
- Tell us about a specific occasion when you went beyond a customer’s expectations. What did you do, and what was the outcome?
- Tell us about something you noticed needed doing or improving in a previous role. What action did you take without being asked?
- The shop has been quiet for twenty minutes, all immediate tasks are complete and no customer needs assistance. What would you do next?
- Are you confident using email, web-based order systems and standard office software, and learning systems such as Shopify?
Experience:
- customer-facing retail sales: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
