Dental receptionist Work, Jobs in Welford, Brk (with Salaries)

Dental Administrator
Bespoke Dental —Calcot
- From £13 an hour
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
Quick apply
5d
Dental Receptionist
Didcot Dental Studio —Didcot
- £13 - £16 an hour
- Part-time
- Sales
- Customer service
- Administrative experience
- Free parking
- Employee discount
Quick apply
Head Dental Receptionist
Temple Street Dental Practice —Oxford
- From £26,436.80 a year
- Full-time
- Administrative experience
- Organisational skills
- Cleaning
Quick apply
2d
Dental Receptionist/Patient Care Coordinator
PERFECT SMILE —Wokingham
- From £12.71 an hour
- Full-time
- Cleaning
- Computer skills
- In-person
- Employee discount
Quick apply
5d
Dental Assistant/Receptionist
U'R Smile Dental Practice —Reading
- £12.71 - £17.50 an hour
- Part-time
- Customer service
- English
- Organisational skills
Quick apply
Full-Time Dental Receptionist - Berinsfield
Dentalcare Group —Wallingford
- Full-time
- Computer literacy
- Computer skills
Quick apply
Dental Receptionist
Buttercross Dental Practice Limited —Witney
- £13.50 - £16.00 an hour
- Full-time
- Organisational skills
- In-person
- Communication skills
Quick apply

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Dental Administrator

Bespoke Dental
Calcot

Quick apply

Job details

Full-time
From £13 an hour
5 days ago

Benefits

On-site parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Dental receptionist
Patient appointment coordination
Infection prevention & control
Practice management software
Email software
Patient service
Microsoft Office
Administrative experience
Dental software
Appointment booking and call handling
Client services
Organisational skills
Multidisciplinary collaboration
Patient record updating
Managing patient records
Communication skills
Time management

Full job description

We are looking for a friendly, organised, and professional Dental Administrator and Patient Communicator to join our busy, modern and state-of-the-art dental practice. This role will primarily be managing patient communications across multiple channels and will also involve interaction and communication with all parts of the Practice.

Your main responsibilities will include handling inbound telephone calls, responding to patient emails, managing enquiries received through Boxly and our website, and providing timely, accurate, and compassionate support to patients. You will play a key role in ensuring all patient enquiries are managed efficiently, appointments are coordinated effectively, and patients receive an outstanding level of customer service.

While this is predominantly an administrative patient communication/coordinator role, there may be occasions where you will be required to assist other staff such as the Treatment Coordinator, or providing support at reception assisting with welcoming and helping patients in person during busy periods or when additional cover is required.

Key Responsibilities

Answer and manage a high volume of inbound telephone calls, providing a professional, friendly, and efficient service to patients.
Respond promptly and accurately to patient enquiries received via email, Boxly, and website enquiry forms.
Book, amend, cancel, and confirm patient appointments in line with practice protocols.
Provide patients with information regarding treatments, appointments, fees, and practice services, referring clinical queries to the appropriate clinician where necessary.
Maintain accurate and up-to-date patient records using the practice management system.
Manage patient communications, including appointment reminders, recalls, follow-up correspondence, and general administrative requests.
Liaise with dentists, hygienists, nurses, and the wider practice team to ensure patient enquiries are resolved efficiently.
Escalate complex or sensitive enquiries to the appropriate team member when required.
Ensure all patient interactions are handled with empathy, professionalism, and confidentiality, in accordance with GDPR and practice policies.
Support the smooth day-to-day operation of the Telephony Room by prioritising workloads and responding to enquiries within agreed service standards.
Assist with reception duties and provide face-to-face support to patients when required, including checking patients in and offering administrative assistance during busy periods.
Contribute to a positive patient experience by delivering exceptional customer service across all communication channels.
Participate in team meetings, training, and continuous improvement initiatives to enhance patient communication and service delivery.

Skills & Experience

Previous experience in a dental, or customer service administration role is desirable.
Excellent telephone manner and written communication skills.
Strong organisational skills with the ability to prioritise and manage a busy workload.
Confident using computers, email systems, and practice management software.
Ability to work both independently and collaboratively within a team.
Friendly, empathetic, and professional approach when communicating with patients.
Knowledge of dental terminology and NHS/private dental processes is advantageous but not essential.

Pay: From £13.00 per hour

Benefits:

On-site parking

Application question(s):

What qualities do you possess that make you well suited to this role? Please provide five examples.

Work Location: In person

Quick apply

Refine Your Search

dental receptionist jobs in welford, brk

Dental Administrator

Dental Receptionist

Head Dental Receptionist

Dental Receptionist/Patient Care Coordinator

Dental Assistant/Receptionist

Full-Time Dental Receptionist - Berinsfield

Dental Receptionist

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