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Franchise Recruitment Coordinator

Best Brains Learning Center -
London

Quick apply

Job details

Full-time

Qualifications

CRM software
Customer communication
Recruitment experience
Inbound customer enquiry call handling
Sales
Client engagement
Recruiting
Organisational skills
Customer support
Customer interaction
Communication skills

Full job description

Job description

Franchise Recruitment Coordinator

About Best Brains Learning Centers: Best Brains Learning Centers is a leader in after-school education, providing top-tier instruction for students ages 3-14. Our mission is to enhance student performance through certified teachers and a unique, non-repetitive curriculum.

Franchise Recruitment Coordinator to join our growing team. This is a key role where you will guide prospective franchisees through every step of their journey, from their first inquiry to a signed agreement. You'll act as a knowledgeable brand ambassador, helping new candidates understand the value of becoming a Best Brains franchise owner.

Key Responsibilities:

Serve as the primary point of contact for all inbound franchise inquiries, providing professional and informative responses.
Conduct introductory discovery calls with potential franchisees to assess fit and introduce them to the Best Brains mission and business model.
Build and maintain strong relationships with candidates, guiding them seamlessly through the recruitment process.
Manage all franchise-related paperwork, including applications and Franchise Disclosure Documents (FDD), ensuring compliance and accuracy.
Maintain accurate records of candidate interactions and status using our CRM system.
Collaborate with the Franchise Development Team to improve processes and support recruitment campaigns.
Act as a knowledgeable and enthusiastic brand ambassador during calls, meetings, and events.
Coordinate with internal teams to ensure a smooth transition for new franchisees into training and launch.

Qualifications:

Experience: 1–3 years in franchise sales, admissions, or a customer-facing role is preferred.
Communication: Exceptional verbal and written communication skills.
Organizational Skills: Strong attention to detail and the ability to manage multiple candidates at various stages of the pipeline.
Tech Savvy: Familiarity with CRM systems is a plus.
Passion: A passion for education and supporting small business owners is highly valued.

Job Type: Full-time

Application Question(s):

Do you have any experience in franchise development, admissions, recruitment, or a customer-facing coordination role?
Are you comfortable speaking with prospective clients/customers over the phone, in virtual meetings, and in person?
Please briefly describe a time when you managed multiple prospects, applicants, or customers at different stages of a process. What tools or methods did you use to stay organized?
Have you ever worked in a franchise, education, or small business environment? If so, please describe your role.
How do you ensure a positive candidate or customer experience during a high-volume or fast-paced recruitment process?
Why are you interested in this role at Best Brains, and what excites you about working in franchise recruitment?

Work Location: In person

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