Practice coordinator Work, Jobs in Wellingborough, Eng (with Salaries)

Claims/Customer Experience Coordinator (Leak Detection)
BELFOR UK Ltd —Wellingborough
- £26,605.80 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
3d
SEND and Inclusion Coordinator
North Northamptonshire Council —Northampton
- £38,220 - £40,777 a year
- Leadership
- Communication skills
- Teaching
- Employee assistance programme
13d
Customer Support Coordinator
Places for People —Wellingborough
- £25,441.02 a year
- IT
- Annual leave
- Employee discount
13d
PA to the Practice Manager / Complaints Coordinator
Leicester Terrace Health Care Centre —Northampton
- From £14.50 an hour
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Sick pay
Quick apply
10d
Practice Coordinator
Bupa Dental Care —Corby
- Weekend availability
- Customer service
- Organisational skills
- IT
- Free parking
Quick apply
Treatment Coordinator
Bupa Dental Care —Northampton
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Employee discount
- Referral programme
Activities Co-ordinator
Anchor —Wellingborough
- £13.51 - £14.28 an hour
- Weekend availability
- Care plans
- Communication skills
- Employee discount
6d
Corrective Action Coordinator
Wickes —Northampton
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
10d
Delivery Assurance Co-ordinator
Anglian Water Services Ltd —Milton Keynes
- £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Office
- Organisational skills
- Annual leave
14d
Pharmacy Care Coordinator
General Practice Alliance Ltd. —Northampton
- From £25,000 a year
- Part-time
- Hybrid work
- Organisational skills
- Time management
- Annual leave
- Work from home
Quick apply
Corporate & Events Fundraising Officer
Northamptonshire Association for the Blind —Northampton
- £28,000 - £32,000 a year
- Part-time
- CRM software
- Sales
- Social media management
- Free parking
- Sick pay
Quick apply
5d
Dispenser/ care coordinator
Marshalls road surgery —Wellingborough
- £24,420.00 - £30,318.69 a year
- Part-time
- Microsoft Office
- Administrative experience
- Travel
- Free parking
- Flexitime
Quick apply
Client Onboarding Coordinator
Burgh Thorpe Solicitors —Peterborough
- £23,200 a year
- Full-time
- Customer service
- No experience needed
- English
- Health & wellbeing programme
- Annual leave
Quick apply
7d
Patient Care Coordinator
Queensview Medical Centre —Northampton
- £24,851.23 - £28,351.13 a year
- Full-time
- GP surgery experience
- Driving
- In-person
- Free parking
Quick apply
3PL Operations Coordinator
BKM TRANSPORT UK LTD —Kettering
- £24,420 - £28,500 a year
- Full-time
- ERP systems
- Data analysis skills
- Organisational skills
- Free parking
Quick apply
11d
Fleet and Compliance Coordinator
Stobart —Rugby
- £31,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Ticketing Manager
Silverstone —Silverstone
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Bid Coordinator
Travis Perkins Managed Services —Northampton
- Weekend availability
- English
- Travel
- Contracts
Clinical Co-ordinator / PA
East of England Community Health and Care NHS Trust (Cambridgeshire) —Huntingdon
- £28,392 - £31,157 a year
- Full-time
- Management
- Administrative experience
- Organisational skills
Warehouse Co-ordinator
CEVALogistics —Kettering
- Full-time
- Microsoft Office
- Warehouse experience
- Annual leave
- Employee discount
12d

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practice coordinator jobs near wellingborough, eng

Claims/Customer Experience Coordinator (Leak Detection)

BELFOR UK Ltd -
Wellingborough

Quick apply

Job details

Full-time
£26,605.80 a year
3 days ago

Benefits

Free flu jabs
Annual leave
Company pension
Employee assistance programme
Life insurance

Qualifications

Microsoft Excel
Customer service
GCSE
Microsoft Office
Organisational skills
IT
Communication skills

Full job description

CUSTOMER EXPERIENCE COORDINATOR (LEAK DETECTION)

We are looking for a skilled and knowledgeable Claims Coordinator with a passion for excellent customer service to join our local team. We want you to help us ensure that every touchpoint with BELFOR is engaging, efficient and effective

ROLE PURPOSE

BELFOR is seeking a skilled and customer focused Claims Handler to join our growing Leak Detection Department. This role is responsible for managing leak detection claims from initial instruction through to completion, ensuring an outstanding customer experience at every stage of the journey.

As the central point of contact for policyholders, insurers, clients, field technicians, and subcontractors, you will coordinate the administrative and operational aspects of Leak Detection claims, ensuring all activities are completed efficiently, accurately, and in accordance with client service level agreements (SLAs). You will play a key role in supporting customers through what can often be a stressful situation, providing clear communication, empathy, and professional claim management throughout the process.

KEY OUTCOMES & RESPONSIBILITIES

Manage Leak Detection claims from receipt of instruction through to job completion and claim closure.
Act as the primary point of contact for policyholders, insurers, loss adjusters, technicians, and internal stakeholders.
Maintain regular communication with customers throughout the claim lifecycle, providing updates, arranging appointments, and resolving queries.
Review new instructions and ensure claims are progressed within client and insurer service level agreements.
Coordinate Leak Detection appointments and allocate work to technicians based on location, availability, and job requirements.
Monitor claim progress and proactively identify and resolve any delays or issues.
Accurately maintain claim records, case notes, reports, and supporting documentation within internal and client management systems.
Liaise with insurance companies, loss adjusters, private clients, contractors, and internal departments to facilitate timely claim progression.
Review Leak Detection technician reports and ensure all required information has been obtained accurately before progressing claims to the next stage.
Ensure customers receive a consistently high standard of service, demonstrating empathy and professionalism throughout their claim journey.
Support achievement of departmental KPIs, service levels, and customer satisfaction targets.
Escalate complex or high-priority cases appropriately and provide timely updates to management.

SKILLS AND EXPERIENCE REQUIRED

Previous experience handling claims, insurance administration, customer service, scheduling, or a similar coordination role.
Experience managing customer interactions via telephone and email.
Strong understanding of customer service principles and the ability to handle sensitive conversations with empathy.
Experience working within process driven environments and meeting service level agreements.
Excellent organisational skills with the ability to manage multiple claims simultaneously.
GCSE Maths and English (or equivalent).

PREFFERED SKILLS & KNOWLEDGE

Previous experience within the insurance, property restoration, Leak Detection, or building repair sectors.
Knowledge of the property claims process and insurance industry practices.
Experience using claims management systems, scheduling software, or client portals.
Strong IT skills, including Microsoft Office applications and Excel.
Excellent verbal and written communication skills.
Strong attention to detail and accuracy when managing claim records.
Ability to prioritise workloads and adapt to changing business demands.
Problem-solving skills with a proactive approach to claim progression.
Ability to work effectively both independently and as part of a team.

WHAT SUCCESS LOOKS LIKE

The successful customer experience coordinator will deliver excellent customer outcomes by ensuring claims are managed efficiently, communication is proactive, and all stakeholders are kept informed throughout the process. They will take ownership of claims from instruction to completion, helping BELFOR maintain exceptional service standards and customer satisfaction while supporting the continued growth of our Leak Detection Department.

BENEFITS

28 days annual leave
Annual pay review
Employee Bonuses
Retirement Pension Plan
Life Insurance
Health Cash Plan
Employee Assistance Programme
Induction and E learning
Annual Flu Vaccination
Eye Test

Pay: £26,605.80 per year

Work Location: In person

Quick apply

Refine Your Search

practice coordinator jobs in wellingborough, eng

Claims/Customer Experience Coordinator (Leak Detection)

SEND and Inclusion Coordinator

Customer Support Coordinator

PA to the Practice Manager / Complaints Coordinator

Practice Coordinator

Treatment Coordinator

Activities Co-ordinator

Corrective Action Coordinator

Delivery Assurance Co-ordinator

Pharmacy Care Coordinator

Corporate & Events Fundraising Officer

Dispenser/ care coordinator

Client Onboarding Coordinator

Patient Care Coordinator

3PL Operations Coordinator

Fleet and Compliance Coordinator

Ticketing Manager

Bid Coordinator

Clinical Co-ordinator / PA

Warehouse Co-ordinator

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