Customer service team lead Work, Jobs in Wellingborough (with Salaries)

Customer Service Team Leader
DFDS UK & Ireland —Kettering
- Monday to Friday
- Supervising experience
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
TEAM LEADER – CUSTOMER SERVICE & ADMIN
IN‘n’OUT Autocentres —Northampton
- £32,000 - £35,000 a year
- Full-time
- Customer service
- Supervising experience
- Organisational skills
- Free parking
- Annual leave
6d
TEAM LEADER – CUSTOMER SERVICE & ADMIN
IN n OUT Autocentres —Northampton
- £32,000 - £35,000 a year
- Full-time
- Customer service
- Supervising experience
- Organisational skills
- Free parking
- Annual leave
Quick apply
6d
Senior Copywriter & Editorial Lead
BauWatch Group —Northampton
- £78,000 - £85,000 a year
- Full-time
- Hybrid work
- English
- Bachelor's degree
- Organisational skills
7d
Technical Support Team Lead
Kinetic Software —Milton Keynes
- Hybrid work
- Management
- Administrative experience
- SQL
- Employee assistance programme
- Employee discount
Customer Service Development Lead
Britvic Soft Drinks Ltd —Lutterworth
- Full-time
- Management
- Customer service
- ERP systems
- Employee discount
Digital Merchandising Lead
RS Group —Corby
- Hybrid work
- Merchandising
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
10d
Asset Experience Lead
NAA-Jones Lang LaSalle Resources —Orton Longueville
- Full-time
- Team management
- In-person
- Leadership
Quick apply
Lead Scaffolder
Mears Group —Milton Keynes
- Up to £48,321 a year
- Customer service
- Maintenance
- IT
- Annual leave
- Employee discount
Team Leader - Rapid Response
CS Cleaning (Milton Keynes) Ltd. —Broughton
- £14.00 - £15.13 an hour
- Part-time
- Driving
- Time management
- Flexible schedule
Quick apply
Opticians Team Leader
Boots —Biggleswade
- Weekend availability
- Leadership
- Employee assistance programme
- Employee discount
UK Team Leader (Chain 1 & 5)
Mountain Warehouse —Biggleswade
- £13.32 an hour
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
4d

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TEAM LEADER – CUSTOMER SERVICE & ADMIN
IN‘n’OUT Autocentres —Northampton
The Team Leader will manage the customer service and administration team, allocate workload effectively and efficiently, monitor performance and ensure all…
£32,000 - £35,000 a year
6d
Personal Assistant Lead Business Administrator
Elysium Healthcare —Irchester
General administrative tasks – post, filing, dealing with telephone enquiries. You will also be responsible for all administration for Governance and Senior…
£29,729 a year
Quick apply

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Customer Service Team Leader

DFDS UK & Ireland -
Kettering

Quick apply

Job details

Benefits

Company pension
Employee assistance programme
Free or subsidised travel
Employee discount

Qualifications

Supervising experience
Communication skills

Full job description

Do you thrive on leading teams and delivering outstanding customer service? Are you confident managing workloads, supporting colleagues, and keeping operations running smoothly? If so, you could be the newest addition to our team as a Customer Service Team Leader in Kettering.

Be part of the movement - and play your part.

About the role

Working Monday to Friday 08:30 – 17:00, you’ll lead a team of Customer Service Coordinators, ensuring customer queries are handled efficiently while maintaining high service standards. You’ll also support key administrative and coordination activities across the wider logistics operation.

You will be responsible for:

Supervising and supporting the customer service team, delegating tasks and managing workloads
Acting as the first point of escalation, resolving customer and operational issues quickly
Ensuring all customer queries (delivery issues, delays, tracking) are handled professionally
Monitoring performance, producing KPI reports, and ensuring SLAs are consistently met
Coordinating with warehouse, transport, and planning teams to resolve issues efficiently
Providing ongoing coaching, guidance, and support to develop team performance
Managing administrative processes including invoices, suppliers, procurement, and internal records

About you

You’ll have proven experience leading or supervising a team, with the ability to motivate, develop, and support colleagues in a fast‑paced environment. Strong communication skills are essential, alongside a passion for delivering excellent customer service. You’ll be confident delegating tasks, managing performance, and working collaboratively across departments.

You’ll thrive in this role if you’re a positive, solutions‑focused individual with a “can‑do” attitude. You’ll be a natural leader who leads by example, with strong problem‑solving skills and the ability to think on your feet. Empathy, attention to detail, and a commitment to both customer satisfaction and team success will set you up for success.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

Working at DFDS

Join the movement and grow with us.

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

Life assurance cover
Contributory company pension scheme
Holiday Purchase Scheme
Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
Full employee assistance programme including:
Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
Huge range of retail discounts from high street and online retailers
Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.

Are we a match? Then what are you waiting for? Apply Now.

If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.

We look forward to hearing from you.

Quick apply

Refine Your Search

customer service team lead jobs in wellingborough

Customer Service Team Leader

TEAM LEADER – CUSTOMER SERVICE & ADMIN

TEAM LEADER – CUSTOMER SERVICE & ADMIN

Senior Copywriter & Editorial Lead

Technical Support Team Lead

Customer Service Development Lead

Digital Merchandising Lead

Asset Experience Lead

Lead Scaffolder

Team Leader - Rapid Response

Opticians Team Leader

UK Team Leader (Chain 1 & 5)

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