Location: The Imperial Torquay is a magnificent 19th Century 152-bedroom Victorian four-star hotel, and offers breath taking sea views, plus a host of leisure facilities, making it fun and picturesque location to work in.
Just a short walk from the main train station and town centre, the hotel is really accessible for our employees.
Some staff car parking is available on site, as is free use of all the hotel's leisure facilities, including our gym and swimming pools.
Send us a Whatsapp message with FAMILYFIRST to +44 7782 822774 to find out more, chat to us and apply (or apply the normal way, whichever works best for you!)
Come and join our team as a Reservationist and let your passion and personality shine
Our culture is important to us, and we encourage everyone in our teams to show thoughtfulness towards each other and our guests.
We welcome applications from candidates with no experience, as this role is all about personality and attitude, we can teach you the rest.
About the successful candidate:
You will:
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Be passionate about hospitality, and thrive on working as part of a team
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Be personable and engaging when taking bookings for our ABode group of hotels, and supporting our other properties in the group
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Have the ability to deliver great customer service and work in a busy office environment
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Have the ability to remain calm under pressure
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Be committed to their own personal development
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Be confident using IT
Work/life, or as it should be called life/work balance is important to us all, so we will always try to be fair with our rotas. We just ask that you can be flexible with us, so we can be flexible with you in return.
To say thank you, we have many perks:
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Competitive pay – We are proud that everyone who joins our group gets a competitive a rate of pay, irrespective of age, plus you get service charge and tips on top.
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Treat yourself once in a while with lots of retail and hospitality perks through our Perkbox platform.
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Excellent discounts across our family of hotels – you will be entitled to 25% off food & beverage in our hotels plus we offer an amazing staff rate of £25 B&B per person across the group & your friends and family get special rates too.
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We understand it’s OK not to be OK, so we offer an externally run confidential helpline for any support you require about anything you might need as part of our Employee Assistance Programme.
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We sustain you physically too, meals when you are on duty are free.
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To be the best version of yourself, we encourage our teams to be curious. Everyone can learn and develop - our development pathways are unique to us and are the best in the business.
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We provide lots of opportunity to progress and move up – we have made hundreds of internal promotions, including to General Manager level.
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We like to say a special thank you for every year you are with us - our milestone awards include Champagne, afternoon tea, or dinner for you and someone special. When you reach the big milestones, you receive extra special gifts on top like longer hotel stays, extra days off and a unique gift especially chosen for you.
About our family of hotels
We bring a family of hotels together under one roof, ready to welcome guests with open arms, warm hearts and experiences that are simply memorable.
Each of our hotels are unique, individual, and quirky in personality. Quality is fundamental to everything we do, and it is the simple things that matter. We believe everyone should feel included, special and welcome, and that applies to our team and our guests.
We have very unique hotels in very special locations, from the award winning Gidleigh Park in Devon, the 900-year-old Amberley Castle to our cool city centre Abode Manchester set in a 19th century textile factory, two minutes from Piccadilly train station – to see the whole group, take a look here www.brownswordhotels.co.uk
If you're the type of person that likes to learn and share the wisdom, get in touch
Send us a Whatsapp message with FAMILYFIRST to +44 7782 822774 to find out more, chat to us and apply (or apply the normal way, whichever works best for you!)
