An exciting opportunity available for a Site Service Project Planner to join our team. This role will work within our WA Site Service team and is responsible for planning, coordinating and managing field service jobs and enquiries from initial enquiry to completion. The primary focus of this role is to plan, develop and monitor the delivery of preventative maintenance programs for external FLSmidth clients that aligns with FLSmidth’s customer service strategies.
Coordinate with the SSWA Logistics Officer/Team regarding the required safety consumables and tooling and ensure they are delivered to site for the works and demobilised after the completion of the works.
Attend/assist quotation compilation and be responsible for the input of required information as required to assist with Client Contract administration
Maintain proper forecasting levels to ensure field service demands are met and measures forecast accuracy.
Coordinate with the SSWA Resourcing Team, labour availability in conjunction with the Field Service Regional Coordinators to maximise labour availability (staying within utilisation guidelines).
Assist the P&E team with estimates and schedules to complete the works, and determine manning requirements.
Formulate tooling and equipment requirements and obtain quotations/availability and delivery.
Collate components required to complete the works and ensuring they are available in the timescale required either through spares held on site or making alternative arrangements through company spares departments.
Coordinate all Administration and Reporting required for the role, including assist Regional coordinators and Contract stakeholders in compiling reports as required to fulfil the obligations/ requirements agreed upon in service contracts.
Manage the flow of information between the customer, field service supervisor, supplier and other relevant internal parties e.g. finance
Ensure the QA and Customer Service teams are notified of any necessary follow up or review
Compile job files during the planning stage and obtain all documentation required to perform the works
Ensure final report is compiled by the supervisor performing the works is completed and submitted to the client in a timely manner.
Close out each job ensuring all invoicing and necessary paperwork/follow up is complete
Assist in the review of contract terms
Actively manage timekeeping inputting into E10, ensuring all hours have been entered by responsible individuals and in accordance with Payroll requirements
Compiling invoicing, processing and submitting invoices
Cost analysis + reconciliation
Excellent oral, written, interpersonal and negotiation communication skills in order to work with customers, contractors and other personnel on a daily basis
Demonstrated leadership and customer service skills and abilities
Ability to take responsibility and expand the role to assist field service performance
The ability to effectively manage time and priorities is essential
Excellent record keeping and documentation skills
Ability to work in a team or individually on multiple concurrent projects.
Ability to build strong internal and external relationships
Willingness to learn and undergo job specific training (ex. software/project/sampling)
Demonstrated ability to deliver in a fast paced, changing environment while maintaining high attention to detail.
Computer experience using standard MS Office suite of programs is required,
Experienced utilizing ERP database systems i.e. Pronto, SAP or similar systems.
Good organisation, multitasking and time management skills that delivers effective planning and housekeeping standards.
Competitive remuneration package on offer.
Work-life balance with a flexible work schedule so you can focus on professional and personal priorities.
Since 1882, FLSmidth have operated successfully within a global environment.
Development and training within a respected global OEM company.
Access to salary packaging options to allow you to maximise your after-tax income.
Employee Assistance Program for employees and immediate family.
Purchased annual leave options.
Paid Parental Leave
Access to a recognition and benefits platform.
Involvement with community and charity initiatives.
As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is.
In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, marital status, number of children, and photographs from your application materials.
FLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining and minerals industries – for more information please visit FLSmidth.com/careers.
We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.
