Guest service representative Work, Jobs in Welwyn, Hrt (with Salaries)

Lead Receptionist
BidvestNoonan —London
- £40,800 a year
- Full-time
- Customer service
- Front desk
- Employee discount
Quick apply
Assistant Store Manager - Stevenage
Oak Furnitureland —Stevenage
- £52,000 - £55,000 a year
- Full-time
- Sales
- Free parking
- Employee assistance programme
Night Guest Service Representative
Lincoln Suites —Westminster
- £29,101 a year
- Full-time
- Hotel
- Organisational skills
- Communication skills
- Paid training
Quick apply
13d
Freelance In-Person Event Specialist- London, UK
Visit.org —London
- Temporary
- Customer service
- English
- Travel
Quick apply
Night Guest Service Representative
Vertiq Hospitality Partners —London
- £29,101 a year
- Night shift
- Hotel
- Organisational skills
- Communication skills
- Paid training
14d
Guest Service Manager
The Cura - Reception —London
- Weekend availability
- Management
- Hotel
- Supervising experience
- Annual leave
- Employee discount
Quick apply
1d
Customer & Technical Support Representative
SevenRooms, a DoorDash company - United Kingdom —London
- Weekend availability
- Communication skills
Quick apply
5d
Brand Sales Representative
Strip Hair Removal Experts —London
- From £25,000 a year
- Full-time
- Customer service
- In-person
- Retail sales
- Store discount
- Employee discount
Quick apply
Catering Manager
ISS Facility Services —Luton
- Hospitality
- Communication skills
Quick apply
LEGOLAND® Windsor Stage Manager
RWS Global —London
- £130 a day
- Seasonal
- First Aid Certification
- Organisational skills
- Resort
Hotel Porter
Hazlitt's Hotels —London
- £14.10 an hour
- Nights as needed
- Bilingual
- Hospitality
- Hotel
- Annual leave
- Employee discount
Quick apply
6d
Head of Hospitality & Events
BaxterStorey UK —London
- Up to £48,600 a year
- Full-time
- Hospitality
- Culinary experience
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Duty Manager
MOI London LLC —London
- Sales
- English
- Administrative experience
Quick apply
Office Manager
Anthesis Group —London
- Full-time
- Microsoft Office
- Travel
- Organisational skills
Quick apply
4d
Hospitality Assistant
BaxterStorey UK —London
- Full-time
- Hospitality
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
8d
Events Assistant - Casual
Enable —London
- £16.59 an hour
- Part-time
- Organisational skills
Quick apply
Business Development Representative
Granicus United Kingdom —London
- Full-time
- Remote
- Sales
- Salesforce
- No experience needed
Night Auditor
NOVOTEL —London
- £15.30 an hour
- Weekend availability
- Customer service
- Hotel
- Organisational skills
- Annual leave
- Referral programme
Quick apply
L'oreal Luxe National Skincare Expert, UKI
l'Oréal —London
- Full-time
- Analysis skills
- Bachelor's degree
- Annual leave
- Referral programme
Quick apply
Call Centre Operator
IIQAF —London
- £25 - £30 an hour
- Weekend availability
- CRM software
- Hospitality
- Spanish
Quick apply

I want to receive the latest job alerts for guest service representative in welwyn, hrt

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Lead Receptionist

BidvestNoonan -
London

Quick apply

Job details

Permanent | Full-time
£40,800 a year

Benefits

Employee discount

Qualifications

Customer service
Front desk

Full job description

About The Role

The Lead Receptionist is responsible for ensuring a seamless service delivery from the Front of House team. They will lead by example, collaborating with the client to create and continuously review the visitor journey, ensuring all team members and support staff are trained on and adhere to site-specific procedures. The goal is to deliver a personalised and intuitive guest experience.

The Lead Receptionist will also engage with client floor representatives to gather feedback on events and other FOH initiatives and liaise with local suppliers to secure discounts for occupiers. Building strong relationships with occupiers, facilities teams, and other internal and external stakeholders, the Manager will use their initiative to continuously improve service delivery, while motivating, developing, and inspiring the reception team to achieve the highest levels of customer service.

Visitor Experience

Lead the team in welcoming all visitors promptly and professionally, ensuring a personalized and seamless experience.
Oversee the reception, ensuring adherence to the relevant procedures for each occupier.
Maintain an immaculate and clutter-free reception area and lobby, creating a welcoming environment.
Ensure the team answers all calls promptly and in line with site-specific procedures.
Maintain close working relationships with facilities and security teams, assisting as needed.
Ensure thorough handovers between shifts, particularly with the security team.
Complete monthly KPI reports for the site and lead formal client meetings alongside the Operations Manager.
Attend regular meetings with Building Management and in-house teams, take minutes, and distribute them as needed.
Build and maintain strong relationships with reception teams on occupier floors, ensuring clear communication and seamless service delivery.

Occupier Experience & Community Management

Lead the Reception in preparing and executing a yearly occupier engagement strategy and plan for both buildings.
Support in delivering on-site events, pop-ups, and competitions.
Foster a strong community feel within the Walbrook Building through engagement initiatives.
Provide statistics and insights on occupier platform engagement and activities during monthly client meetings, identifying trends and opportunities.
Engage with client floor representatives to gather feedback on events and other FOH initiatives.
Collaborate with local suppliers to secure discounts and perks for occupiers.

Team Engagement

Inspire and develop the team to consistently deliver personalised and genuine customer service.

Conduct quarterly performance and development reviews for each team member, identifying training needs and providing timely feedback.

Train new starters and Support Team members, ensuring they are fully conversant with site-specific procedures, including emergency protocols.

Foster team spirit and collaboration across departments to deliver the highest level of service.

Address employee relations matters, conducting investigations, return-to-work interviews, and other HR-related tasks in collaboration with HR and the Operations Manager.

Regularly recognise team achievements and provide constructive feedback where improvement is needed.

Promote a one-team approach with security on-site through regular meetings, cross-training, and building strong working relationships.

Innovation and Technology

Stay informed on new Building Management technologies and innovations.
Critically evaluate current processes, suggesting improvements and enhancements to service delivery.
Share innovative ideas with the client and Operations Manager, focusing on continuous service improvement.
Stay up to date on industry trends and developments to ensure best practices are implemented.

Facilities Administration

Manage the visitor management and permit system access.
Order office supplies and stationery for the Walbrook Building, Management, Security, and Reception teams.
Attend and take minutes during occupier or management meetings.
Conduct monthly audits on key areas such as cleaning, building exterior, waste, maintenance, and engineering.
Standardise procedures and create processes to ensure operational efficiency (e.g., PO guides).
Assist the BM team with health and safety compliance and building regulations.
Work closely with Building Management on ad hoc projects and administrative tasks.
Collaborate with teams, including Security, Cleaning, and M&E, to ensure the smooth operation of the buildings.

About Us

‘For nearly 50 years, we’ve played a vital role in helping our customers succeed. Built on strong, long‑standing relationships, our business is powered by people who are deeply connected to the communities where we live and work.

Our purpose guides every action and decision we make, “to proudly create safer and healthier communities today, for tomorrow.” It reflects who we are, what we stand for, and the impact we strive to make every day.

Across our team of 27,000 dedicated professionals from 157 countries, that purpose comes to life through commitment, care, and a shared responsibility to the people we serve—now and for generations to come. 'When you join Bidvest Noonan, you’re joining a team where your work has real impact, where your career can grow, where you belong, and where you help shape a safer, healthier future for us all.’

Quick apply

Refine Your Search

guest service representative jobs in welwyn, hrt

Lead Receptionist

Assistant Store Manager - Stevenage

Night Guest Service Representative

Freelance In-Person Event Specialist- London, UK

Night Guest Service Representative

Guest Service Manager

Customer & Technical Support Representative

Brand Sales Representative

Catering Manager

LEGOLAND® Windsor Stage Manager

Hotel Porter

Head of Hospitality & Events

Duty Manager

Office Manager

Hospitality Assistant

Events Assistant - Casual

Business Development Representative

Night Auditor

L'oreal Luxe National Skincare Expert, UKI

Call Centre Operator

I want to receive the latest job alerts for guest service representative in welwyn, hrt

Related Searches

Explore jobs in more locations

About The Role

About Us

Jobseeker tools

Employer Tools

Browse

Stay Connected