Senior service desk analyst Work, Jobs in Welwyn Garden City (with Salaries)

Service Desk Analyst - Apprentice
T-Tech —London
- Customer service
- Mentoring
- IT
Quick apply
KYC Client Onboarding Analyst
G MASS —London
- Hybrid work
- Organisational skills
- Communication skills
Quick apply
Senior Support Analyst
MRI Software —London
- Full-time
- Customer service
- SQL
- Communication skills
Service Desk Manager
Redsquid Communications —London
- Full-time
- Continuous improvement
- Team management
- Contracts
Quick apply
5d
Collections Specialist
Tabeo —London
- Weekend availability
- Remote
- Financial services
- Communication skills
- Negotiation
- Annual leave
Service Desk Analyst
ECI —London
- Full-time
- Azure
- Microsoft Outlook
- Windows
Senior IT Service Desk Analyst
Realty Income Corporation —London
- Full-time
- Azure
- Computer Science
- Customer service
1st Line Service Desk Analyst
Intercity Technology —Shefford
- Employee assistance programme
Service Desk Analyst
Tony Blair Institute for Global Change —London
- Full-time
- Azure
- Customer service
- Windows
Senior IT Support Analyst
Lime —London
- Weekend availability
- Hybrid work
- Customer service
- Travel
- APIs
Quick apply
Finance Applications Support Manager
IDC Research Inc. —London
- Full-time
- Hybrid work
- Management
- ERP systems
- Presentation skills
Social Insights Analyst
MarketFully —London
- Full-time
- Remote
- Microsoft Powerpoint
- Presentation skills
- Travel
- Employee assistance programme
- Sick pay
Quick apply
7d
Campaign Coordinator
LEWIS —London
- English
- School
- Referral programme
Senior Product Manager - Fintech
hireful —London
- Up to £160,000 a year
- Product management
- Financial services
- Communication skills
Quick apply
Senior Product Manager
hireful —London
- £120,000 - £140,000 a year
- Full-time
- AI
- Communication skills
- Banking
Quick apply
14d
Trading Data & AI Analyst
Janus Henderson —London
- Hybrid work
- Azure
- Master's degree
- SQL
Senior Systems Analyst
Wellington Management —London
- Full-time
- SQL
- Analysis skills
- Financial services
Senior Admission Analyst
London Stock Exchange Group —London
- Weekend availability
- Analysis skills
- Communication skills
Intern Economist
Talan —London
- Full-time
- Microsoft Powerpoint
- No experience needed
- Analysis skills
- Annual leave
Quick apply
8h
IT Support Analyst
IQUW Group —London
- Full-time
- Azure
- Microsoft Office
- Continuous improvement
13d

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senior service desk analyst jobs near welwyn garden city

Service Desk Analyst - Apprentice

T-Tech -
London

Quick apply

Job details

Apprenticeship

Qualifications

Customer service
Computer hardware
Mentoring
IT
Communication skills

Full job description

Are you passionate about technology and eager to start a career in IT? We are looking for an enthusiastic and motivated Service Desk Analyst Apprentice to join our growing IT team.

This is an excellent opportunity to gain hands-on experience supporting users, troubleshooting technical issues, and learning from experienced IT professionals while working towards a recognised apprenticeship qualification.

The Role

As a Service Desk Analyst Apprentice, you will be the first point of contact for colleagues requiring IT support. You will assist with resolving technical issues, logging incidents, and ensuring users receive excellent customer service.

You will receive structured training and mentoring to develop your technical knowledge and professional skills.

Key Responsibilities

Provide first-line technical support to users via phone, email, and ticketing systems.
Log, track, and update incidents and service requests.
Troubleshoot hardware, software, network, and user access issues.
Escalate complex issues to senior IT team members where necessary.
Set up and configure laptops, desktops, mobile devices, and user accounts.
Support Microsoft 365 applications and business systems.
Maintain accurate documentation and knowledge base articles.
Follow IT service management processes and security standards.
Deliver excellent customer service and maintain professional communication at all times.

Requirements

What We're Looking ForEssential Skills & Attributes

A genuine interest in technology and IT.
Strong problem-solving abilities and attention to detail.
Excellent communication and customer service skills.
Ability to work effectively as part of a team.
Enthusiastic, eager to learn, and self-motivated.
Basic understanding of computer hardware, software, and Microsoft applications.

Qualifications

GCSEs (or equivalent) in Maths and English at Grade 4/C or above.
Any IT-related qualification or study would be advantageous but is not essential.

What You'll Gain

A recognised IT apprenticeship qualification.
Hands-on experience in a professional IT environment.
Support and mentoring from experienced IT professionals.
Exposure to modern technologies and business systems.
Excellent career progression opportunities within IT Support, Infrastructure, Cyber Security, Cloud Technologies, or Networking.

Recruitment Process

Video Interview
30-minute Microsoft Teams interview with the Hiring Manager
Online Thrive Assessment
Final stage interview

Quick apply

Refine Your Search

senior service desk analyst jobs in welwyn garden city

Service Desk Analyst - Apprentice

KYC Client Onboarding Analyst

Senior Support Analyst

Service Desk Manager

Collections Specialist

Service Desk Analyst

Senior IT Service Desk Analyst

1st Line Service Desk Analyst

Service Desk Analyst

Senior IT Support Analyst

Finance Applications Support Manager

Social Insights Analyst

Campaign Coordinator

Senior Product Manager - Fintech

Senior Product Manager

Trading Data & AI Analyst

Senior Systems Analyst

Senior Admission Analyst

Intern Economist

IT Support Analyst

I want to receive the latest job alerts for senior service desk analyst in welwyn garden city

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