Customer care specialist Work, Jobs in West Berkshire, Brk (with Salaries)

Complaints Team Leader
Novuna —Newbury
- Up to £38,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Financial services
- Leadership
Tesco Colleague - Newbury Superstore
Tesco UK —Newbury
- £13.28 - £14.55 an hour
- Full-time
6h
Senior Customer Experience Manager
Novuna —Newbury
- £60,000 a year
- Full-time
- Hybrid work
- Team management
11d
Care Home Administrator
Barchester Healthcare —Wallingford
- £33,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Referral programme
Quick apply
VodafoneThree Customer Communications Specialist
VodafoneThree —Newbury
- Full-time
- Hybrid work
- IT
Quick apply
7d
Customer Care Specialist
Return on Investment Ltd —Maidenhead
- Up to £28,000 a year
- 8 hour shift
- CRM software
- Customer service
- English
- Annual leave
- Gym membership
Quick apply
Collections Executive
Novuna —Newbury
- £30,000 a year
- Full-time
- Hybrid work
- Communication skills
6h
Senior FI-CO Consultant – RM-CA Implementation
HIREDIN —Newbury
- £400.00 - £500.85 a day
- Temporary
- Hybrid work
- Contracts
- Communication skills
Quick apply
Sales Assistant
TGJones —Hungerford
- £8.00 - £12.71 an hour
- Part-time
- School
- Employee assistance programme
- Employee discount
Quick apply
VodafoneThree - Governance & Recruitment Specialist
Vodafone —Newbury
- Full-time
- Hybrid work
- Organisational skills
- Employee discount
6d
Billing & Technical Specialist
VodafoneThree —Newbury
- Full-time
- Hybrid work
- Microsoft Access
- SQL
- Analysis skills
Quick apply
13d
Customer Service Specialist
Abbott Laboratories —Abingdon
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Salesforce
Administrator & Receptionist - Part Time (Weekends)
Inspire Neurocare —Farnborough
- £13.33 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee assistance programme
8d
VodafoneThree Campaign Specialist
VodafoneThree —Newbury
- Full-time
- Hybrid work
- Agile
- IT
Quick apply
Fraud Intervention Specialist
Nationwide Building Society —Swindon
- From £34,000 a year
- Part-time
- Analysis skills
- Communication skills
6d
Health and Wellness Sales Advisor
Boots —Basingstoke
- £13.56 an hour
- Part-time
- Sales
- Customer service
- No experience needed
- Employee assistance programme
- Employee discount
Systems Configuration Executive
Novuna —Newbury
- £27,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Time management
5d
Tesco Colleague - Reading Extra
Tesco UK —Reading
- £13.28 - £14.55 an hour
- Part-time
6h
Controls Specialist
Nationwide Building Society —Swindon
- From £45,000 a year
- Temporary
- Financial services
Team Leader
Mears Group —Basingstoke
- Up to £40,000 a year
- Monday to Friday
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Annual leave
- Employee assistance programme

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Complaints Team Leader

Novuna -
Newbury

Apply Now

Job details

Full-time
Up to £38,000 a year

Qualifications

Microsoft Office
Automotive service
Financial services
Business coaching
Leadership
Communication skills

Full job description

Hybrid

Newbury

Customer Service & Operations

Full Time

Closing on: Jul 24 2026

up to £38,000 depending on experience

Are you a passionate people leader who loves helping teams succeed? Do you enjoy solving problems, making decisions, and finding creative solutions when challenges arise? Are you organised and customer-focused?

If your answer is 'yes' then keep reading.

Who we are.

From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions We're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.

What you'll do.

As a Complaints Team Leader, you'll play a key role in delivering outstanding customer outcomes. Reporting to the Complaints Manager, you'll lead a team of up to six specialists within our 13-person Complaints team, helping to ensure customers receive fair, timely, and effective resolutions.

This is a fantastic opportunity for an experienced people leader who enjoys coaching, developing talent, and creating a high-performing team culture.

You'll be responsible for:

Leading, motivating, and developing your team to achieve excellent performance and customer outcomes
Managing workloads and priorities to ensure regulatory requirements and service standards are consistently met
Supporting colleagues with complex or escalated complaints
Reviewing and quality-checking casework to maintain high standards and deliver an exceptional customer experience

What you'll bring.

We're looking for someone who puts customers first, makes confident decisions, and brings energy and enthusiasm to leading people.

Exposure in complaints management is beneficial, but it's not essential. What's most important is your ability to lead, coach, and inspire a team while maintaining a strong focus on delivering the right outcomes.

You'll be a great fit if you have:

Strong people leadership skills
Excellent communication skills, both written and verbal
Strong problem-solving and decision-making abilities
The ability to prioritise effectively in a busy environment
Good working knowledge of MS Office suite
Knowledge of vehicles, automotive, financial services, or FCA-regulated environments would be advantageous

What's in it for you?

Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.

Our offer to you includes:

An excellent bonus scheme
Hybrid working
25 days' holiday, plus bank holidays and the option to buy/sell 5 days
Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

Being Yourself.

At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.

Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.

#LI-Hybrid

What makes working here different?

At Novuna, you’ll find a supportive, inclusive culture where people are encouraged to be themselves and do their best work. We offer real opportunities to learn and grow, the freedom to make a difference, and the time and trust you need to shine — all while being part of a business that genuinely cares about its people and its impact.

Ready to apply?

Step 1:

Apply for the role via careers.novuna.co.uk

Step 2:

If you match the role criteria we'll contact you for a telephone interview.

Step 3:

We’ll carry out a face to face or online interview (and we may request a second interview if the role you're applying for is a more specialist role).

Step 4:

We’ll contact you with feedback, and maybe even a job offer.

Apply Now

Refine Your Search

customer care specialist jobs in west berkshire, brk

Complaints Team Leader

Tesco Colleague - Newbury Superstore

Senior Customer Experience Manager

Care Home Administrator

VodafoneThree Customer Communications Specialist