1st line support Work, Jobs in West Calder, Wln (with Salaries)

IT Service Desk Analyst - Edinburgh
Anderson Strathern —Edinburgh
- Windows
- Microsoft Office
- Continuous improvement
Customer Support Agent
Modulr Finance —Edinburgh
- Full-time
- Hybrid work
- Annual leave
- Gym membership
1st Line IT Support Engineer (Microsoft 365 / Windows / Azure) – MSP – Hybrid Remote
Certum Ltd —Glasgow
- £25,500 - £29,000 a year
- Weekend availability
- Hybrid work
- Azure
- Microsoft Outlook
- Customer service
- Free parking
- Work from home
Quick apply
16h
IAM Practitioner
Computershare —Edinburgh
- Full-time
- Analysis skills
- Work from home
Regional IT Support Specialist
Omexom UK —Scotland
- Customer service
- In-person
- Communication skills
Health and Safety Advisor
Defence Equipment and Support —Dunfermline
- £36,000 a year
- Part-time
- Hybrid work
- Travel
- Annual leave
- Employee discount
4d
Community and Events Fundraiser
Children First —Edinburgh
- £25,155 - £30,083 a year
- Weekend availability
- Hybrid work
- Public speaking
- Microsoft Office
- Travel
- Annual leave
Quick apply
Finance Manager
Strathcarron Hospice —Denny
- £41,668 - £50,775 a year
- Full-time
- Microsoft Office
- Supervising experience
- Accounting
- Free parking
Quick apply
Risk Manager (BCB Control Office)
Lloyds Banking Group —Edinburgh
- Full-time
- Hybrid work
- Financial services
8d
Security Services Engineer II (UK)
Corero —Edinburgh
- Night shift
- Hybrid work
- Computer Science
- Scripting
- Computer networking
- Annual leave
- Life insurance
Purchasing Executive
Tour Partner Group —Edinburgh
- Overtime
- Hybrid work
- Hotel
- Contracts
- Negotiation
- Employee discount
- Gym membership
Quick apply
Mental Health Practitioner - Community Mental Health Team
NHS Scotland —Kirkintilloch
- £43,231 - £52,679 a year
- Full-time
- Driving
- Travel
- Annual leave
- Employee assistance programme
Class Teacher (Support for Learning) - Musselburgh Burgh Primary School
East Lothian Council —Musselburgh
- £36,159 - £54,453 a year
- Temporary
- School
3d

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IT Service Desk Analyst - Edinburgh

Anderson Strathern -
Edinburgh

Apply Now

Job details

Qualifications

Driving Licence
iOS
Windows
Microsoft Office
Continuous improvement
Driving
iManage
IT support
IT
Communication skills

Full job description

We are seeking an experienced and proactive IT Service Desk Analyst to join our dynamic IT Department based in Edinburgh.

Home - Current vacancies - IT Service Desk Analyst – Edinburgh

Anderson Strathern is a modern, innovative law firm. We’re proud of our history but firmly focussed on an exciting future, one that embraces technology and smarter ways of working. We’re independent, and proudly so.

As Investors in People and Investors in Young People Gold award holders, we will provide you with comprehensive training and support.

In this role, you will serve as a key member of the team that acts as the first point of contact for all IT-related requests and incidents. You will provide 1st and 2nd line support across a wide range of systems and technologies, including laptops, printers, software applications, and mobile devices.

Although primarily based in our Edinburgh office, occasional travel to other offices may be required.

As a IT Service Desk Analyst, you will be expected to

Act as the first-line response for IT support requests and incidents.
Prioritise, and manage Service Desk calls to resolution.
Investigate and troubleshoot issues, escalating where necessary.
Communicate effectively with users to provide updates and support in non-technical language.
Create and manage user accounts across various systems.
Monitor and release quarantined emails via mail sweeping tools.
Support the setup and maintenance of remote working environments.
Develop and maintain clear and up-to-date Service Desk documentation.

Technologies and Tools Supported

Dell Laptops
Windows 11 Operating System
Microsoft 365 Suite
Two-Factor Authentication tools
BigHand Digital Dictation system
iManage Work10 (Document Management System)
iOS Mobile Devices

About you

A minimum of 12 months of IT Support or Service Desk experience, preferably in the Legal, Financial, or Professional Services sectors.
Strong working knowledge of Microsoft Windows OS and Microsoft Office applications.
Good understanding of audio/visual equipment and technologies.
Excellent problem-solving skills and a continuous improvement mindset.
Strong communication and interpersonal skills with the ability to explain technical concepts in layman’s terms.
A proactive approach to IT security and user support.
A flexible, team-oriented attitude and willingness to assist across a broad range of tasks.
A full UK driving licence is preferred but not essential.

What you will get in return

On-going career development and progression opportunities
Supportive and collaborative team culture and work environment
A competitive salary and benefits package

Anderson Strathern is an equal opportunities employer. Our policy is to recruit, develop, nurture and retain a diverse workforce following the guidelines of the Equality Act 2010.

Apply Now

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1st line support jobs in west calder, wln

IT Service Desk Analyst - Edinburgh

Customer Support Agent

1st Line IT Support Engineer (Microsoft 365 / Windows / Azure) – MSP – Hybrid Remote

IAM Practitioner

Regional IT Support Specialist

Health and Safety Advisor

Community and Events Fundraiser

Finance Manager

Risk Manager (BCB Control Office)

Security Services Engineer II (UK)

Purchasing Executive

Mental Health Practitioner - Community Mental Health Team

Class Teacher (Support for Learning) - Musselburgh Burgh Primary School

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