It engineer Work, Jobs in West Drayton, Gtl (with Salaries)

Technical Support Engineer
Appspace —London
- Remote
- Customer service
- Salesforce
- Windows
- Annual leave
- Flexible schedule
Quick apply
5d
2nd Line Technical Support Engineer
APCOA PARKING (UK) LTD —Uxbridge
- Up to £30,000 a year
- Weekend availability
- Windows
- SharePoint
- Communication skills
Quick apply
Service Desk Engineer (Field)
Charles Square —London
- £42,500 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Software troubleshooting
- Annual leave
- Gym membership
Quick apply
2d
Technical Support Center Engineer
NTT Global Data Centers —Hemel Hempstead
- Full-time
- Salesforce
- Microsoft Office
- Analysis skills
Technical Support Engineer
Gigs —London
- £70,000 - £100,000 a year
- Travel
- APIs
- Communication skills
2nd Line Service Desk Engineer
Nemo Resourcing Limited —Kilburn
- Up to £38,000 a year
- Overtime
- Hybrid work
- Azure
- Computer networking
- SharePoint
Quick apply
7d
Commercial EV Technical Support Engineer
BYD Europe —Hounslow
- Microsoft Excel
- Engineering
- SQL
2d
Energy Storage Technical Support Engineer-UK
BYD Europe —Hounslow
- Full-time
- Hybrid work
- Customer service
- Engineering
- Maintenance
2d
2nd Line Service Desk Engineer
Total IT Technology Solutions Ltd —London
- £29,000 - £31,000 a year
- Full-time
- Azure
- Software troubleshooting
- Windows
- Annual leave
- Referral programme
Quick apply
7d
Technical Support Engineer
InPost UK —Hemel Hempstead
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
First Line Technical Support Engineer (Shift Patterns)
Krome Technologies Ltd —Chertsey
- £24,000 - £30,000 a year
- Full-time
- English
- Microsoft Office
- Travel
- Free parking
- Annual leave
Quick apply
First Line Technical Support Engineer
Krome Technologies Ltd —Chertsey
- £24,000 - £30,000 a year
- Weekend availability
- Azure
- English
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Technical Support Engineer II
Delinea —Bracknell
- Full-time
- English
- SQL
- Computer networking
- Employee assistance programme
- Life insurance
Technical Support Engineer
GAP Group —London
- Full-time
- Microsoft Powerpoint
- Travel
- In-person
- Annual leave
Energy Storage Technical Support Engineer
BYD Europe —Hounslow
- Overtime
- Microsoft Outlook
- Word processing
- Maintenance
2d
Technical Support Engineer - Field
Thrive —London
- Full-time
- Financial services
- In-person
- Communication skills
Quick apply
Technical Support Engineer
Motion Applied —Woking
- Hybrid work
- Azure
- Data analysis skills
- Bachelor's degree
- Annual leave
Quick apply
Technical Support Engineer
Aspen Technology —Reading
- Engineering
- English
- Master's degree
Associate Technical Support Engineer
Park Place Technologies —London
- Hybrid work
- Windows
- Bachelor's degree
- Travel
TECHNICAL SUPPORT AND AUDIO/VISUAL ENGINEER
Tekuchi —London
- £30,000 - £40,000 a year
- Azure
- Software troubleshooting
- Windows

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Technical Support Engineer

Appspace -
London

Quick apply

Job details

5 days ago

Benefits

Casual dress
Private dental insurance
Annual leave
Company pension
Flexible schedule
Life insurance

Qualifications

Microsoft Windows Server
TCP
Operating systems
Customer service
Salesforce
Windows
Technical support
Firewall
Bachelor's degree
IT
IP networking
Linux
TCP/IP
AI
Communication skills
Help desk
Office experience

Full job description

About Appspace:

At Appspace, we're passionate about creating better work experiences for people everywhere, and we're looking for people that feel the same way. Our global office locations and flexible work culture help you work wherever and however you're at your best. Plus, we take the time to help you enjoy your work, build lasting connections, and grow your role. Join the Appspace team and be a part of a culture that's helping people everywhere love where they work.

Your Role as a Technical Support Engineer:

The primary purpose of the Technical Support Engineer is to provide exceptional technical support while contributing to a culture of documented, scalable solutions. In addition to resolving customer issues via our ticketing system, remote sessions, and live video, you will build and maintain self-service resources, document solutions for recurring problems, and collaborate with teammates to ensure customers receive timely, accurate, and friendly support. This role requires technical expertise combined with a focus on optimizing support processes and ensuring the accuracy and effectiveness of the AI Support Agent.

A Day in the Life of a Technical Support Engineer:

Provide first response and technical support for issue resolution via our ticketing system and remote sessions
Ask appropriate fact-finding questions to clearly identify and understand the client's issue while helping to isolate the potential root cause
Communicate proactively with customers to keep them informed throughout the resolution process
Build and maintain self-service resources — guides, FAQs, and troubleshooting materials — for frequently encountered customer questions
Partner with enterprise customers who have highly customised deployments to understand their unique environments and deliver tailored support
Escalate cases requiring advanced technical skill with clear and thorough handoff documentation
Advise customers on network-related requirements, including firewall ports and basic TCP/IP settings, when appropriate
Stay organised and document all customer interactions using our ticketing tools and other related tools
Strategically leverage and critically validate outputs from AI tools to draft communications, summarize complex issues, and accelerate documentation, ensuring accuracy and alignment with Appspace standards.
Regularly audit and test the AI Support Agent's performance, identifying gaps in its knowledge base and proactively refining content to enhance its resolution capabilities.
Monitor support interactions to identify patterns, gaps in available resources, and opportunities to improve the customer experience by creating a new knowledge article, refining existing guidance, or flagging any recurring issues.

What You'll Need:

Communication & Presence

Excellent written and verbal communication skills; ability to communicate clearly with customers of varying technical backgrounds
Comfortable and professional on camera — this role includes live video sessions with customers
Outgoing, helpful, and passionate about providing excellent customer service
A collaborative approach to teamwork; you share knowledge and actively support your colleagues
Understands that good documentation isn't just for humans; clarity and structure in knowledge content directly impact AI resolution quality

Technical Aptitude

Genuine technical curiosity — you're the person friends and family turn to for tech help
Ability to learn new software platforms quickly; experience with productivity, ticketing, or IT tools beyond the basics is a plus
Demonstrated proficiency in leveraging AI tools for technical troubleshooting, summarization, and drafting professional communications.
Basic familiarity with networks, devices, or operating systems is helpful; experience with Windows Server, Linux, or TCP/IP networking is a plus
Working knowledge of Salesforce or similar CRM preferred

Work Style

Ability to work efficiently in fast-paced, high-volume, multitasking environments while remaining calm and poised under pressure
Organised and detail-oriented with a habit of thorough documentation
Eager to learn, grow, and contribute to a communicative and collaborative team culture
Familiarity with professional office environments and workplace culture; our products support the modern workplace, and an understanding of that context is an asset

Experience

Bachelor's degree or equivalent with 3+ years of professional experience in a technical support, IT, help desk, or technically-oriented customer service role is required
Experience in a professional or office environment is strongly preferred

The Perks of Working for Appspace:

For all our UK based team members, we offer a variety of benefits from competitive salaries, employer paid medical, dental and vision coverage, employer paid life insurance, mental health resources, pension plan and paid maternity and parental leave program.

Additional perks include:

Generous PTO
Flexible work schedules
Remote work opportunities
Paid company holidays
Appspace Quiet Fridays (No non-essential internal meetings scheduled)
A casual dress work environment

Disclaimer:

Appspace is committed to equitable compensation practices and complies with all applicable local, state, and federal regulations. For jurisdictions that require pay scale disclosure, a general compensation range may be provided during the initial stages of the interview process. Final compensation will be based on multiple factors including experience, skills, certifications, and overall fit for the role.

If you are located in a jurisdiction with specific pay transparency requirements, we will be happy to discuss the relevant range during your application process.

Quick apply

Refine Your Search

it engineer jobs in west drayton, gtl

Technical Support Engineer

2nd Line Technical Support Engineer

Service Desk Engineer (Field)

Technical Support Center Engineer

Technical Support Engineer

2nd Line Service Desk Engineer

Commercial EV Technical Support Engineer

Energy Storage Technical Support Engineer-UK

2nd Line Service Desk Engineer

Technical Support Engineer

First Line Technical Support Engineer (Shift Patterns)

First Line Technical Support Engineer

Technical Support Engineer II

Technical Support Engineer

Energy Storage Technical Support Engineer

Technical Support Engineer - Field

Technical Support Engineer

Technical Support Engineer

Associate Technical Support Engineer

TECHNICAL SUPPORT AND AUDIO/VISUAL ENGINEER

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