Production specialist Work, Jobs in West End, Gtl (with Salaries)

Head of Customer Experience
Galeta —London
- £60,000 - £70,000 a year
- Full-time
- CRM software
- Hospitality
- Management
- Employee discount
Quick apply
Video Production Specialist - Freelance AI Trainer Project
Meridial —London
- £8 - £65 an hour
- Remote
- Engineering
- Master's degree
- Bachelor's degree
- Annual leave
Compliance Reporting Specialist
Hampshire Trust Bank —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
Senior Event Health & Safety Advisor
HornerSalus Ltd —London
- Up to £55,000 a year
- Overtime
- English
- Bachelor's degree
- IT
- Flexitime
- Work from home
Quick apply
Applications Specialist
British Transport Police —London
- £43,527.51 a year
- Full-time
- Communication skills
- Annual leave
- Gym membership
Quick apply
11d
Specialist Solution Engineer
Salesforce —London
- Full-time
- Computer Science
- Sales
- Engineering
Junior Product Photographer & Retoucher
Berganza Limited —London
- £27,000 - £30,000 a year
- Full-time
- In-person
- Employee discount
Quick apply
Cloud Account Executive - Apromore Specialist
Salesforce —London
- Full-time
- Microsoft Outlook
- Sales
- Salesforce
Packaging Specialist
Momo Kombucha —London
- £14.80 an hour
- Part-time
- Cleaning
- Warehouse experience
- In-person
- Annual leave
- Sick pay
Quick apply
11d
Learning & Communications Coordinator
Tropic Skincare —Croydon
- £28,000 - £30,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Social media management
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
Film & TV Lighting Department Supervisor
SunbeltRentals —London
- £32,708 - £36,000 a year
- Warehouse experience
- Leadership
Quick apply
13d
Cleaning Operations Manager
Churchill Group —London
- £50,000 - £55,000 a year
- Management
- Bachelor's degree
- Driving
- Employee discount
- Sick pay
Quick apply
Visualization Specialist
Skidmore, Owings & Merrill —London
- Full-time
- Scripting
- Leadership
- Python
- Annual leave
- Employee assistance programme
Production Operative
Westmill Foods —London
- Monday to Friday
- Employee assistance programme
6d
Sound Engineering Specialist - Freelance AI Trainer Project
Meridial —London
- £8 - £65 an hour
- Remote
- Engineering
- Master's degree
- Bachelor's degree
- Annual leave
Logistics Specialist - Data Center , Logistics Specialist DC
Amazon Data Services UK Limited —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quality Assurance Manager - Cell & Gene Therapy Service
Great Ormond Street Hospital for Children —London
- £66,274 - £73,496 a year
- Full-time
- Computer literacy
- Supervising experience
- Project management
10d
Quality Assurance Specialist
MSD —London
- Full-time
- Hybrid work
- Bachelor's degree
- Communication skills
4d
Sr Implementation Specialist
Allvue Systems —London
- Full-time
- Computer Science
- SQL
- Analysis skills
- Annual leave
4d
Senior Logistics & Operations Specialist
ASICS —London
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health & wellbeing programme

I want to receive the latest job alerts for production specialist in west end, gtl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

production specialist jobs near west end, gtl

Head of Customer Experience

Galeta -
London

Quick apply

Job details

Full-time
£60,000 - £70,000 a year

Benefits

Employee discount

Qualifications

CRM software
Hospitality
Management
Customer service
Bachelor's degree
B2B
Organisational skills
Food industry
IT
Leadership
Communication skills

Full job description

If, after reading the role description below, you’d like to apply, please send your CV and a cover letter to [email protected] explaining why this role and why now. We’re far more interested in clarity of thought, ambition and judgement than perfectly polished applications. No agencies, please.

About Us

Galeta is one of London's leading artisan wholesale bakeries. Over 15 years we've grown from a market stall to a business supplying more than a thousand cafes, restaurants, hotels and food businesses across London and the South East, every day of the week. We're in a strong period of growth with serious ambition for what comes next, and customer experience sits right at the heart of it.

Our customers order daily, our product is perishable, and our delivery windows are unforgiving. When it works, it's invisible. When it doesn't, someone needs to fix it fast and make the customer feel looked after. That's where you come in.

About the role

You will own the customer experience function end to end, leading a team of four and running a genuine seven day a week operation from our Farringdon office. This is a hands-on leadership role. You will be in the detail daily: response times, order accuracy, delivery failures, credits, complaints, and the thousand small moments that decide whether a customer stays for years or quietly drifts away.

Your team is the first voice a customer hears when something goes wrong and the reason a new customer becomes a regular one. You will set the standard, hold it, and raise it.

What you'll be doing

Lead, develop and grow a team of four customer experience specialists covering seven days a week, owning the rota, early starts and weekend rotation alongside them
Own the full customer journey from first order to long-term account health across more than a thousand active wholesale customers
Set and enforce service standards: response times, first-contact resolution, order accuracy follow-up, credit turnaround and complaint closure
Build the reporting that tells us the truth. Service KPIs, complaint root causes, credit trends and customer health, presented weekly to the leadership team
Work daily with production, dispatch and logistics to resolve issues at source rather than repeatedly apologising for the same failure
Own escalations personally. When a key account is unhappy, you are on the phone or on site the same day
Drive retention. Spot at-risk accounts early, understand why customers leave, and fix the causes
Recruit, train and performance-manage the team as the business grows, building a function that scales with us

Who you are

A proven customer service leader with an outstanding track record of delivering exceptional service in a fast-paced, operational environment
Experienced in managing and growing teams, with the ability to develop people while holding a high bar
Direct and resilient. You chase things until they are done, you don't accept excuses, and you enforce pace across departments without needing permission
Meticulous. You notice the wrong invoice, the missed call back and the credit that never got processed
A fantastic communicator, equally credible calming an angry customer at 7am and challenging a department head at 4pm
Comfortable with early starts, weekend working and the rhythm of a business that never fully stops

We would find it extremely valuable if you have run, or played a leading part in, the digital transformation of a customer experience function. Galeta is investing in the systems that sit behind great service, and experience of introducing or upgrading CRM and order management platforms, building self-serve options for customers, automating routine contact and turning service data into decisions would let you shape that journey here rather than inherit someone else's

Desirable

Experience in food, hospitality, FMCG or another perishable, time-critical product environment
Experience with high-volume B2B account bases rather than consumer-only service
Familiarity with order management and CRM systems, and confidence using data to run a team

What we offer

Salary of £60,000 to £70,000 depending on experience
Discretionary performance bonus linked to service and retention KPIs
Genuine ownership of the customer experience agenda in a founder-led business on a serious growth journey
The opportunity to build and shape a function that sits at the heart of the company's plans
Staff discount

Job Type: Full-time

Pay: £60,000.00-£70,000.00 per year

Ability to commute/relocate:

London EC1M: reliably commute or plan to relocate before starting work (required)

Experience:

Customer service: 5 years (preferred)
Management: 5 years (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

production specialist jobs in west end, gtl

Head of Customer Experience

Video Production Specialist - Freelance AI Trainer Project

Compliance Reporting Specialist

Senior Event Health & Safety Advisor

Applications Specialist

Specialist Solution Engineer

Junior Product Photographer & Retoucher

Cloud Account Executive - Apromore Specialist

Packaging Specialist

Learning & Communications Coordinator

Film & TV Lighting Department Supervisor

Cleaning Operations Manager

Visualization Specialist

Production Operative

Sound Engineering Specialist - Freelance AI Trainer Project

Logistics Specialist - Data Center , Logistics Specialist DC

Quality Assurance Manager - Cell & Gene Therapy Service

Quality Assurance Specialist

Sr Implementation Specialist

Senior Logistics & Operations Specialist

I want to receive the latest job alerts for production specialist in west end, gtl

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected