Lead analyst, customer service analytics Work, Jobs in West Horndon, Ess (with Salaries)

Contract - Senior Business Analyst
Deloitte —London
- Hybrid work
- Bachelor's degree
- AI
- Business
6d
Lead Analyst, Customer Service Analytics
Angi —London
- £81,000 - £110,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Salesforce
Quick apply
Service Lead, Settlement and Insights
Elexon —London
- Up to £69,550 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
10d
Service Desk Support Analyst
FRP Advisory Group —Brentwood
- Full-time
- Software troubleshooting
- Customer service
- Windows
Quick apply
10d
Manufacturing Systems Business Analyst
TECNIQ —Witham
- £65,000 - £75,000 a year
- Full-time
- Microsoft Excel
- Inventory control
- ERP systems
- Free parking
- Life insurance
Quick apply
9d
Lead Data Analyst - Total Service (Operations)
Wise Australia Investments —London
- £75,000 - £115,000 a year
- SQL
- Maths
- IT
Advanced Analytics Lead
Warner Bros. Discovery —London
- Full-time
- Hybrid work
- In-person
- Python
- Marketing
Lead Product Analyst - Business Operations - Wise Buisness
Wise Australia Investments —London
- £75,000 - £115,000 a year
- Hybrid work
- Data analysis skills
- SQL
- IT
- Annual leave
Lead Growth Analyst - Marketing Analytics
Wise —London
- £75,000 - £115,000 a year
- Full-time
- Hybrid work
- SQL
- AI
- Python
Quick apply
13d
International Business Planning Process & Analytics Lead
Apple —London
- Sales
- Salesforce
- System design
7d
Data & Analytics Lead
Disguise Technologies Ltd —London
- Hybrid work
- SQL
- AWS
- AI
- Annual leave
- Employee assistance programme
Quick apply
14d
Lead Business Analyst
Health Research Authority —London
- £57,528 - £64,750 a year
- Full-time
- Hybrid work
- Mentoring
- Agile
- AI
2d
Business Analyst
Zaizi —London
- £70,000 - £85,000 a year
- Hybrid work
- AWS
- Software development
- APIs
- Annual leave
- Work from home
Quick apply
Customer Data SME
CUBE —London
- Hybrid work
- Azure
- Microsoft Office
- SQL
Business Intelligence Engineer, Amazon Customer Service
Amazon EU SARL (UK Branch) - D67 —London
- Full-time
- Oracle
- Engineering
- Master's degree
FPA Analytics Lead (AI Enablement)
SquareTrade —London
- Full-time
- Hybrid work
- Azure
- Data analysis skills
- SQL
Quick apply
Power Platform lead analyst.
NECSWS —Bexley
- Full-time
- Azure
- SharePoint
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
12h
Lead Product Analyst - Business Onboarding
Wise Australia Investments —London
- £75,000 - £115,000 a year
- Hybrid work
- SQL
- Machine learning
- Annual leave
Lead Commercial Data Analyst
News Corp —London
- Microsoft Excel
- Data analysis skills
- SQL
- Annual leave
- Employee discount
3d
Global Offer Manager - Enterprise Operations and Customer Service (Temporary)
Boston Consulting Group —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook

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Contract - Senior Business Analyst

Deloitte -
London

Apply Now

Job details

6 days ago

Qualifications

Business analysis
Business processes
Bachelor's degree
UX
AI
Business
Requirements gathering

Full job description

Basic information

Location

London

Business Line

Enabling Functions

Job Type

Contract

Date published

17-Jul-2026

Req #

24226

Job description

Job Title: Senior Business Analyst (contract)

Location: UK Hybrid (preferably Cardiff) - role is mostly remote with adhoc travel to the office

Duration: 6 months (with potential to extend)

Contract Start Date: ASAP (Mid-August 2026)

Deloitte

Working with the Deloitte Associate (Contractor) Programme means we can offer you the opportunity to work on a variation of industry and client related projects. Our aim is to retain the best talent and so when your project end date nears our team of Talent Community Advisors will be working with you to look at alternative projects within the firm that suit your experience should you wish to continue with Deloitte.

The Role

We’re looking for a Senior Business Analyst (BA) to join the Business Change and Analysis team in Enterprise Business Solutions at Deloitte. You will work on different projects across our security programmes. You will be the “voice of the business” ensuring that our technology teams deliver solutions that meet business needs by understanding our business, eliciting requirements and improving the user experience. You will support the Head of Business Analysis to evolve the Business Analysis practice.

Essential Skills and Experience

An experienced Senior BA with functional and technical expertise within Financial or Professional Services
Previous experience with process transformation or improving user experience
Strong stakeholder management: Able to lead and drive the discussions with technical and non technical senior stakeholders, lead workshops and provide demos. Able to collaborate and manage relationships with business stakeholders, at all levels, with the ability to challenge where required.
Work independently and take the lead with managing documentation, process mapping, requirements, business case writing and user journeys
Ability to quickly understand high level business processes and problems and present solutions and options.
Be a team player, work collaboratively and positively with others in an open, friendly, flexible and facilitating manner.
Able to define scope and distil lots of information into high level understandable concepts and business language.
Experience of process mapping, requirements elicitation techniques and Business Case writing.
Navigate through and manage change in a fast-paced environment.

Desirable:

Understanding of AI is highly desirable
Lean six sigma certified
Experience designing user experiences and design thinking
BPMN

Deliverables: Responsibilities but not limited to:

Outline the problem, proposed solution, expected benefits (financial and non-financial), costs, risks, and return on investment.
Executive summary, problem statement, strategic alignment, options analysis, financial analysis, risk assessment, and recommendations.
Stakeholder Analysis and Management Plan:Identify all individuals or groups affected by or influencing a project, assesses their interests, influence, and impact and outlines strategies for engaging and managing their expectations. Stakeholder register, power/interest grid, communication plan tailored to different stakeholder groups.
As-Is and To-Be Process Models: Document current business processes ('As-Is') to understand inefficiencies and design optimised future processes ('To-Be') that incorporate new solutions or improvements.Process flow diagrams (e.g., BPMN), swimlane diagrams, process narratives, and key performance indicators (KPIs). Business Requirements Document (BRD) / Epic & Feature Definitions (Agile)

IR35

As a means of managing tax, commercial and reputational risks, Deloitte prohibits the use of Associates through Personal Service Companies (‘PSCs’). All Associates must contract under PAYE arrangements through a Deloitte approved ‘Employment Company’ (aka ‘umbrella company.’)

Apply Now

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lead analyst, customer service analytics jobs in west horndon, ess

Contract - Senior Business Analyst