Service desk coordinator Work, Jobs in West Hunsbury, Nth (with Salaries)

GC&E Reservations Coordinator
DoubleTree by Hilton Milton Keynes —Bletchley and Fenny Stratford
- £25,500 a year
- Weekend availability
- Hospitality
- Customer service
- Microsoft Office
- Free parking
- Employee discount
Quick apply
4d
Network Parent & Families Engagement Lead
Northampton General Hospital NHS Trust —Northampton
- £49,387 - £56,515 a year
- Part-time
- Travel
- Organisational skills
5d
Senior Support Centre Analyst
Celestra Ltd —Milton Keynes
- Up to £29,000 a year
- Overtime
- Organisational skills
- Communication skills
- Employee assistance programme
Hire & Sales Coordinator
GAP Group —Milton Keynes
- Full-time
- Microsoft Outlook
- Sales
- Customer service
4d
D-Loop Coordinator
Network Plus —Lutterworth
- £27,000 a year
- Microsoft Office
- Organisational skills
- Communication skills
Quick apply
5d

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service desk coordinator jobs near west hunsbury, nth

GC&E Reservations Coordinator

DoubleTree by Hilton Milton Keynes
Bletchley and Fenny Stratford

Quick apply

Job details

Full-time
£25,500 a year
4 days ago

Benefits

Free parking
Employee discount
On-site parking

Qualifications

Hospitality
Customer service
Microsoft Office
Organisational skills
Front desk
Guest services
Communication skills
Negotiation
Hotel experience
Time management

Full job description

About Us

Stadium MK is a 30,530-seat multi-purpose venue in Milton Keynes, home to MK Dons Football Club. Since opening in 2007, the stadium has become a leading destination for sport, events, and hospitality.

The site also includes the DoubleTree by Hilton Milton Keynes, a 304-bedroom hotel, and Arena MK, a versatile space hosting conferences, exhibitions, and live events. Together, these facilities create a dynamic and fast-paced environment offering a wide range of experiences for guests and clients alike.

The Role

We are looking for an organised, customer-focused Reservations Coordinator to join our Reservations team at DoubleTree by Hilton Milton Keynes.

This is an exciting opportunity to play a key role in managing hotel reservations, delivering exceptional guest service, and maximising room revenue. Working closely with departments across the hotel, you will ensure all reservations are handled accurately, efficiently and in line with Hilton brand standards, creating a seamless experience for every guest.

Key Responsibilities

Manage individual reservations, amendments, rooming lists and guest name changes accurately and efficiently
Process bookings and manage room inventory in accordance with company procedures
Quote competitive rates using revenue management systems to maximise occupancy and revenue
Deliver outstanding customer service through all communication channels
Resolve guest enquiries and complaints professionally, ensuring a positive outcome
Promote Hilton Honors and encourage guest loyalty
Input and maintain accurate information within hotel reservation and property management systems
Complete general administrative duties using Microsoft Office and hotel systems
Build strong working relationships with colleagues across all hotel departments
Support the Reservations team in achieving departmental targets and maintaining brand standards
Ensure compliance with company procedures, health & safety and legal requirements

What We’re Looking For:

Previous experience in a customer service role
Excellent communication skills, both written and verbal
Strong organisational and time management skills
Ability to prioritise workload and manage multiple tasks effectively
Positive, professional and flexible attitude
Ability to work independently as well as part of a team
Confident using computer systems and Microsoft Office
Calm and organised, with the ability to work under pressure and meet deadlines Passion for delivering exceptional guest service Strong problem-solving and negotiation skills

Desirable Experience:

Previous experience in hotel reservations or events.
Previous hotel front desk experience Experience using Property Management System
Experience using Delphi
Passion for hospitality and creating memorable guest experiences

Additional Information:
This role is typically 9-5 pm 5 days a week, Monday to Friday, but on occassion may require weekend shifts to the needs of the business.

If you are passionate about hospitality, enjoy providing exceptional customer service, and thrive in a fast-paced hotel environment, we would love to hear from you.

Why Join Us?

Join a globally recognised Hilton brand and be part of a friendly, supportive and professional team. Opportunities for career development and progression. Work in a fast-paced hotel and events environment. Play an important role in delivering outstanding guest experiences every day.

Our Commitment

Equality, Diversity & Inclusion

We are committed to creating an inclusive workplace that values diversity and welcomes applications from all backgrounds.

Safeguarding

We are dedicated to providing a safe and secure environment for all. Safeguarding is everyone’s responsibility, and all team members are expected to uphold our policies and procedures.

Application Process

To apply, please send: Your CV and cover letter outlining your suitability for the role

Pay: £25,500.00 per year

Benefits:

Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

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service desk coordinator jobs in west hunsbury, nth

GC&E Reservations Coordinator

Network Parent & Families Engagement Lead

Senior Support Centre Analyst

Hire & Sales Coordinator

D-Loop Coordinator

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