Incident manager Work, Jobs in West London, Gtl (with Salaries)

Manager, Command Centre & Incident Management
Charles Stanley —London
- Weekend availability
- Computer Science
- Project management
- Bachelor's degree
Incident Manager - 12 month FTC
Cancer Research UK —London
- £70,000 - £80,000 a year
- Full-time
- Employee discount
11d
Local Communications Officer – Central London
Metropolitan Police —Hammersmith
- £40,519 a year
- Full-time
- Communication skills
10d
IT Service Desk Manager
APCOA PARKING (UK) LTD —Uxbridge
- £50,000 a year
- Hybrid work
- Analysis skills
- Computer networking
- IT
- Annual leave
- Employee discount
Quick apply
Senior Operational Resilience Manager
Expedia —London
- £173,000 - £277,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Network Manager
Kew Gardens —Kew Gardens
- £46,556 - £53,882 a year
- Full-time
- Computer networking
- Contracts
- Annual leave
- Employee assistance programme
Strategic Account Manager
UniTrust —London
- £62,000 a year
- Full-time
- Customer service
- Presentation skills
- Organisational skills
- Employee assistance programme
- Sick pay
Quick apply
Senior Incident and Resilience Manager
DNA Payments —London
- Weekend availability
- Hybrid work
- Computer Science
- Analysis skills
- Bachelor's degree
Quick apply
Senior Agile Delivery Manager
Reward Gateway —London
- £85,000 - £110,000 a year
- Full-time
- Hybrid work
- Azure
- DevOps
- No experience needed
Regional Security Manager (EMEA)
Waymo —London
- £88,000 - £92,500 a year
- Full-time
- Bachelor's degree
- Driving
- Travel
Operations Manager
NextStep —London
- £48,000 - £62,000 a year
- Full-time
- Hybrid work
- Analysis skills
Quick apply
System Disruption Manager
Waymo —London
- £92,000 - £96,500 a year
- Full-time
- Continuous improvement
- Driving
- Travel
Shift Station Manager [High Speed] - St Pancras
Network Rail —London
- From £43,588 a year
- Full-time
- Hybrid work
- Data analysis skills
- Continuous improvement
- IT
- Annual leave
10d
Operations Manager
TDS Commercial Ltd —Isleworth
- £30,000 - £40,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
Security Manger
UniTrust —Poplar
- £63,700 a year
- Full-time
- Management
- Customer service
- Presentation skills
- Employee assistance programme
- Sick pay
Quick apply
Supervisor
Serco Plc —Richmond
- £45,171 a year
- Full-time
- Microsoft Office
- IT
- Leadership
- Employee assistance programme
Information Security Manager
Keolis Amey Docklands 2025 Limited —London
- Up to £85,000 a year
- Full-time
- Leadership
- Employee assistance programme
- Employee discount
4d
Duty Manager
Virgin Active —London
- £30,284.80 a year
- Full-time
- Hospitality
- Communication skills
- Annual leave
- Employee discount
Business Continuity Manager
Bell Integration —London
- Analysis skills
- Project management
- Organisational skills
- Annual leave
Service Delivery Manager
WallStreetDocs —London
- Full-time
- Organisational skills
- Financial services
- Communication skills

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Manager, Command Centre & Incident Management

Charles Stanley -
London

Apply Now

Job details

Full-time

Qualifications

Computer Science
Application development
Project management
Bachelor's degree
Project implementation
Financial services
Business
Leadership
Communication skills

Full job description

We’re looking for an experienced and people‑centred Manager, Command Centre & Incident Management to lead our UK Command Centre team. In this pivotal role, you’ll guide technical specialists through high‑priority incidents, ensure rapid service recovery, and communicate clearly with stakeholders at every level, including senior and executive leadership.

If you thrive in fast‑paced environments, enjoy solving complex problems, and excel at bringing people together during critical moments, this role offers the opportunity to make a meaningful impact across the organisation.

What You’ll Be Doing:

As the UK lead for the Command Centre, you’ll oversee a team responsible for supporting and restoring complex enterprise technology services. You’ll combine technical understanding with strong leadership, communication and decision‑making skills.

Team leadership — Lead a high‑performing team that acts as the central point of contact for major systems with firm‑wide impact.
Incident recovery — Drive the recovery of key technology platforms during service disruptions or outages, ensuring timely and effective resolution.
Cross‑functional collaboration — Work closely with internal customers, technology teams and vendors to identify, analyse and resolve system issues.
Technical assessment — Apply domain expertise to monitor, assess and evaluate processes, data and system performance.
Solution design — Ensure IT solutions meet business needs while maintaining a pragmatic, integrated approach to technical design.
Bridge call leadership — Instigate and chair technical and management bridge calls, assign tasks, and provide clear, timely reporting.
Executive communication — Deliver concise, accurate incident communications to broad audiences, including senior leadership.
High‑priority incident guidance — Confidently guide critical incidents to resolution, making informed decisions under pressure when required.
Infrastructure updates — Provide clear updates on ongoing issues and actions during management bridges.
Enterprise‑wide thinking — Ensure departmental IT requests align with end‑to‑end process and data integration.
Incident analytics — Analyse incident trends, frequency, duration and resolution rates to support continuous improvement.
Accountability for service restoration — Serve as the single point of accountability during incident management situations.
Project leadership — Lead projects to successful completion, meeting business, budget and strategic objectives.
Strategic influence — Influence technology project prioritisation and structure to support business goals and manage risk.
Workforce management — Support accurate capacity planning across internal and external resources.
Continuous learning — Stay current with key technology, business and industry trends.
Other responsibilities as required.

This role may involve non‑standard shift patterns , including nights, weekends and participation in an on‑call rotation.

What You’ll Bring:

We welcome applicants from all backgrounds who can demonstrate strong leadership, technical understanding and a commitment to collaborative problem‑solving.

Qualifications & Experience

Bachelor’s degree in MIS, Computer Science, Business or a related field — or equivalent experience.
Experience in project management, enterprise implementation, leadership, strategic planning, application development or similar areas.
Financial services experience is beneficial but not essential.

Knowledge & Skills:

Ability to attract, develop and retain talented individuals, building a cohesive and motivated team.
Strong coaching, feedback and empowerment skills to help others grow.
Ability to create an environment of trust where people can perform at their best.
Excellent relationship‑building skills, with a focus on enhancing the customer experience.
Customer‑centric mindset when making decisions or designing solutions.
Ability to build strategic partnerships and collaborate across the organisation.
Clear, confident communication that promotes openness and trust.
Ability to drive innovation, support organisational change and encourage new approaches.
Strong focus on performance, accountability and delivering measurable results.
Ability to align resources, processes and communication to achieve strategic priorities.
Commitment to high standards, continuous improvement and positive business outcomes.

Why Join Us?

You’ll be stepping into a role where your leadership directly influences service stability, customer experience and organisational resilience. We offer a supportive environment, opportunities for professional growth and the chance to shape how we respond to critical technology challenges.

Apply Now

Refine Your Search

incident manager jobs in west london, gtl

Manager, Command Centre & Incident Management

Incident Manager - 12 month FTC

Local Communications Officer – Central London

IT Service Desk Manager

Senior Operational Resilience Manager

Network Manager

Strategic Account Manager

Senior Incident and Resilience Manager

Senior Agile Delivery Manager

Regional Security Manager (EMEA)

Operations Manager

System Disruption Manager

Shift Station Manager [High Speed] - St Pancras

Operations Manager

Security Manger

Supervisor

Information Security Manager

Duty Manager

Business Continuity Manager

Service Delivery Manager

I want to receive the latest job alerts for incident manager in west london, gtl

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