Work from home Work, Jobs in West Lothian (with Salaries)

Customer Care Coordinator
Public Library of Science —Edinburgh
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
254946 (LF) Personal Assistant
NHS Scotland —Bonnyrigg
- £31,537 - £34,303 a year
- Call to connect
- Remote
- Organisational skills
- Communication skills
- Annual leave
16h
E-commerce Listing And Product Photography Assistant
discountwarehouseclub —Coatbridge
- £12.71 an hour
- Full-time
- Remote
- Social media management
- Organisational skills
Quick apply
Mortgage Administrator
Freedom Financial —Scotland
- £25,000 - £27,500 a year
- Full-time
- Remote
- Office experience
- Work from home
Quick apply
7d
All in Edinburgh Assistant Team Manager
The Action Group —Edinburgh
- £29,649.55 - £30,523.99 a year
- Remote
- Management
- IT
- Leadership
- Annual leave
5d
Home Energy Officer - Western Isles
Changeworks —Edinburgh
- £29,417 - £32,280 a year
- Remote
- Travel
- Annual leave
14d
Home Energy Officer - Orkney
Changeworks —Edinburgh
- £29,417 - £32,280 a year
- Remote
- Travel
- Annual leave
14d
BTS Project Co-ordinator
Fife Council —Glenrothes
- £43,437.09 - £47,604.34 a year
- Full-time
- Remote
- Microsoft Office
- Project management
- Travel
- Employee discount
Independent Travel Agent
The Travel Experts —Edinburgh
- Part-time
- Remote
Quick apply
Territory Sales Manager
Ecolab Inc. —West Lothian
- From £28,000 a year
- Full-time
- Remote
- Nursing home
- Customer service
- English
- Paid training
UNPAID VOLUNTEER - Accounting Officer (UK-based candidates)
Digital Technology Institute for Development (DTID) —Edinburgh
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Renewable Energy Development Advisor - Associate
Savills —Edinburgh
- Full-time
- Remote
- Negotiation
- Annual leave
PLOS Medicine Associate Editor- 12 Month FTC
Public Library of Science —Edinburgh
- £35,000 - £47,000 a year
- Remote
- Doctoral degree
- Communication skills
Senior Employability Officer
Capital City Partnership —Edinburgh
- Temporary
- Remote
- In-person
10d
Nutritionist/ Dietitian Job in Edinburgh
Mantra Care —Edinburgh
- Remote
- Master's degree
- Bachelor's degree
- Flexible schedule
Front Office Receptionist
Advertise It —Hamilton
- Full-time
- Remote
- Bilingual
- CRM software
- Spanish
- Annual leave
Quick apply
Hygiene Operative
OCS Group —Bellshill
- £12.77 an hour
- Remote
Quick apply
12d
Occupational Health Advisor
Optima Health —Central Belt
- Up to £46,000 a year
- Full-time
- Remote
- Travel
- Paid training
- Annual leave
Inside Sales Manager (Remote / Hybrid)
Sampled —Newhouse
- £35,000 - £45,000 a year
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
6d
Sales Consultant
Arctic Improvements Ltd —Central Belt
- £50,000 - £70,000 a year
- Full-time
- Remote
- Sales
- Driving
- Organisational skills
Quick apply
6d

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Customer Care Coordinator

Public Library of Science -
Edinburgh

Apply Now

Job details

£24,000 - £26,000 a year

Benefits

Company pension
Private medical insurance
Paid volunteer time

Qualifications

CRM software
Customer service
Salesforce
Continuous improvement
Customer support
Communication skills
Time management

Full job description

This position is anticipated to be a short-term, and not expected to exceed April 30, 2028.

This position is fully remote/home based. Applications will be accepted from candidates based in the UK

Role Summary

The Customer Care division is committed to representing PLOS by delivering exceptional customer service through problem ownership, proactive engagement, integrity, and accountability that supports continuous organizational improvement. As the Customer Care Coordinator, you are part of an impactful international team that serves as the conduit connecting PLOS to our primary audience and delivering exceptional service to our customers. You are patient, empathetic, passionately communicative, and understand the value of effective communication skills.

In your role, you will be the primary point of customer contact, providing guidance, answering questions, and resolving any emerging problems that our customers might face with accuracy and efficiency. You develop perpetual value by nurturing relationships through successful professional engagements that provide timely solutions and meaningful customer experiences.

As the Customer Care Coordinator, you are a confident and highly organized individual with superior business communications skills, motivated by a culture of continuous improvement. You are a natural team player, with the ability to collaborate effectively across teams and hold yourself accountable for meeting competing deadlines in a fast-paced environment.

You will report to the Customer Care Suite Manager, and work as part of the Publishing Operations team to maintain unfettered communication channels, and uphold excellent customer experience, especially for but not limited to authors, editors, and reviewers. You will adhere to response time benchmarks to protect brand integrity and ensure timeliness and quality of resolution and experience.

Responsibilities

Customer Service

Manage high volume of incoming queries
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customers through open and interactive communication
Provide accurate, valid and complete information
Meet established team targets
Handle customer complaints, provide appropriate solutions and alternatives within defined time parameters; follow up to ensure resolution
Accurately track customer interactions to inform data analysis and evaluations
Follow communication procedures and guidelines
Take the extra mile to engage customers

Teamwork

Filter customer queries to appropriate stakeholders and manage follow through and resolution.
Provide coverage for colleagues as necessary.

Knowledge and Skills

Proven customer support experience or experience as a customer service representative
Strong professional communication skills and active listening
Excellent time-management skills
Focus on quality and attention to detail
Familiarity with CRM systems and practices (Salesforce Prefered)

Qualifications

At least two years of Customer Service experience
Excellent writing skills
Salesforce experience
Previous experience working in Publishing
Previous experience working in a remote environment

Physical Requirements and Work Environment

Prolonged periods stationary at a desk and working on a computer.
Some national and international travel may be required.
Some flexibility to work across time zones.

The base salary range we've established for these positions is £24,000- £26,000. PLOS also offers a comprehensive benefits package summarized below.

UK:

Private medical insurance
Life assurance
Income protection
Personal accident insurance
Pension with up to 10% employer match
25 days holidays, market competitive Maternity and Paternity leave
Birthday and three winter holidays days off
2 days paid time off for volunteering per year
Fully remote work environment with stipend on joining for home office

About PLOS

Building on a strong legacy of pioneering innovation, PLOS continues to be a catalyst in open science, reimagining models to meet open science principles, removing barriers and promoting inclusion in knowledge creation and sharing, and publishing research outputs that enable everyone to learn from, reuse and build upon scientific knowledge.

Our work is supported by a highly skilled global in-house team, partnerships with local scholarly organizations, and the valued contributions of a diverse, international community of scientific researchers.

We're committed to equal opportunity

We're working to create a more equitable system of scientific knowledge and understanding. Removing barriers to inclusion and facilitating broad participation of voices is core to our success, inside and out.

Beyond accepting distinct perspectives, we seek and support divergent backgrounds among our staff because we know differences strengthen our teams, our work, and our communities. We strongly encourage applicants of all identities to join us as we work towards a future where science is open to all, for all.

Visit plos.org/careers to learn more.

To learn more about how PLOS protects your privacy, see our Employee Privacy Notice.

Apply Now

Refine Your Search

work from home jobs in west lothian

Customer Care Coordinator

254946 (LF) Personal Assistant

E-commerce Listing And Product Photography Assistant

Mortgage Administrator

All in Edinburgh Assistant Team Manager

Home Energy Officer - Western Isles

Home Energy Officer - Orkney

BTS Project Co-ordinator

Independent Travel Agent

Territory Sales Manager

UNPAID VOLUNTEER - Accounting Officer (UK-based candidates)

Renewable Energy Development Advisor - Associate

PLOS Medicine Associate Editor- 12 Month FTC

Senior Employability Officer

Nutritionist/ Dietitian Job in Edinburgh

Front Office Receptionist

Hygiene Operative

Occupational Health Advisor

Inside Sales Manager (Remote / Hybrid)

Sales Consultant

I want to receive the latest job alerts for work from home in west lothian

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This position is anticipated to be a short-term, and not expected to exceed April 30, 2028.

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