Customer experience associate Work, Jobs in West Malling, Ken (with Salaries)

Customer Service Advisor
South East Water —Snodland
- £25,948.87 a year
- Full-time
- Computer literacy
- Computer skills
- Annual leave
Retail Associate
TK Maxx —Bexleyheath
- Part-time
- Customer service
- No experience needed
- Employee discount
Water Resources Communications and Stakeholder Officer
South East Water —Snodland
- Up to £36,000 a year
- Full-time
- Hybrid work
- Annual leave
Customer Service Apprentice
South East Water —Snodland
- £19,067.06 - £25,948.87 a year
- Full-time
- Computer literacy
- Computer skills
- Time management
- Annual leave
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —London
- £3,800 a month
- Full-time
- Sales
Quick apply
Retail Sales Assistant
Cardzone —Bexleyheath
- £8.00 - £12.71 an hour
- Part-time
- Customer service
- Merchandising
- Basic maths
- Employee discount
Quick apply
6d
Operations & Logistics Internship, Amazon Logistics
Amazon EU SARL (UK Branch) —Maidstone
- Full-time
- English
- Analysis skills
- Business
13d
Associate QC Analyst
Sekisui Diagnostics —Maidstone
- Analysis skills
- Quality control
Quick apply
Sales Associate
Ernest Jones —Thurrock
- £12.71 an hour
- Full-time
- Customer service
- Employee discount
Retail Associate
Homesense —Royal Tunbridge Wells
- Part-time
- Customer service
- No experience needed
- Employee discount
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Grays
- £3,800 a month
- Full-time
Quick apply
CX Team Member
Foot Locker —Romford
- £10.00 - £14.12 an hour
- Part-time
- Customer service
- Employee assistance programme
- Employee discount
Store Associate (23641)
Barnardo's —Gravesend
- £13.45 an hour
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
17h
MSP 3rd Line Service Desk Technician
Kogo Limited —East Grinstead
- £44,000 - £50,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
- Bereavement leave
Quick apply
Sales Associate
2KM —Bromley
- £390 - £450 a week
- Part-time
- Customer service
- No experience needed
- In-person
Quick apply
22h
Fine Art Photography Sales Associate
Sheila A Photography —Woolwich Riverside
- £1,500 - £3,750 a week
- Part-time
- Bilingual
- Sales
- Customer service
- Flexitime
- Work from home
Quick apply
Brand Representative - Ashford Designer Outlet, Hollister
Hollister —Ashford
- £10.85 an hour
- Customer service
- Organisational skills
- Store discount
- Employee discount
Service Engineer
Teledyne Technologies Inc. —West Malling
- Full-time
- English
- Computer skills
- Hand tools
Urban Outfitters Sales Associate (Fixed Term Contract) - Stratford, London
Urban Outfitters —London
- Part-time
- Customer service
- Merchandising
- Training & development
- Annual leave
- Employee assistance programme
SALES EXECUTIVE
Verisure Services (UK) Limited —Sidcup
- £3,800 - £6,000 a month
- Full-time
Quick apply

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customer experience associate jobs near west malling, ken

Customer Service Advisor

South East Water -
Snodland

Apply Now

Job details

Full-time
£25,948.87 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Paid volunteer time

Qualifications

Customer service call handling
Computer literacy
GCSE
Computer skills
Customer support
Customer interaction

Full job description

Summary:

Are you seeking a team that shares your passion for providing excellent customer service?

Are you a determined individual? Do you enjoy setting goals for yourself?

If so, this is a chance you won't want to pass up...

This is a critical position within our fast-paced, friendly, and award-winning Customer Service team. You understand your customer's point of view and make them feel important. Your warmth, passion, and commitment will assist us in getting it right the first time for our customers.

No two days are the same. You'll help customers with water bills, refunds, payment plans, and occupant changes. You'll also be helpful if they have problems with their water supply. You enjoy working towards targets, love problem solving, and take satisfaction in delivering the best solutions possible.

The salary is £25,948.87. We also offer bonuses for meeting targets. You can earn an extra £3,000 on average and up to £6,300 in total. Monday through Friday, 08:00 - 19:00, and Saturday, 08:00 - 13:00. You'll be assigned to a shift pattern that includes one Saturday every six weeks. The rotas are created in advance so that you can plan.

Previous call centre experience is preferred but not required. Ideally, you'll have experience in a customer facing or customer focused position. You're eager to learn and respond well to feedback. We provide thorough induction training, ongoing coaching, and the support and encouragement you need to get started well.

In our vibrant, friendly call centre, you'll find plenty to do, including regular competitions, rewards, team nights, social events, and paid volunteering days to support issues you care about.

This position offers numerous prospects for progression. For example, most of our management began their careers as Customer Service Advisors. You'll have the opportunity to move throughout the department to learn new skills and try out for other roles. As a result, now is a perfect opportunity to launch a successful career and contribute to the success of our Customer Service team.

Main responsibilities:

Provide an excellent customer experience by being flexible to resolve all customer contacts within the company timescales and contribute to customer satisfaction score.
Maintain focus on meeting targets and adhere to business processes, data protection, regulatory compliance and attendance.
Build relationships with peers and colleagues to enhance the team working environment, resolve customer problems and ensure successful productivity.
Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed.
Attend and contribute to team meetings with team, peers and colleagues.
To be available to support the business in peak periods by covering post room and reception duties and by being part of a standby rota emergency periods.

You'll need:
Skills / Qualifications / Experience

Achieved GCSE Maths and English at Grade 4/C (or equivalent)
Commitment to providing excellent customer service
Dedication to finding the best solutions to problems
Excellent computer abilities
Outstanding writing and vocal communication abilities

It will be a bonus if you have:
Skills / Qualifications / Experience

Previous customer service / call centre experience would be advantageous

Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time.

We want to be the water company people want to be supplied by and want to work for.

We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.

Benefits package:

Excellent Stakeholder pension scheme, up to 10% employer contribution.
5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
Flexible annual leave policy to buy or sell holiday leave.
Paid volunteering days.
Cycle to work scheme.
Health cash plan.
Life assurance.
Wellbeing related benefits.

What can you expect from your recruitment?

To apply for this position, please submit your CV on our career’s website.
It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.

If this sounds like the opportunity you’ve been looking for, apply now!

South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.

Compensation package:

£25,948.87 starting salary + bonus

Apply Now

Refine Your Search

customer experience associate jobs in west malling, ken

Customer Service Advisor

Retail Associate

Water Resources Communications and Stakeholder Officer

Customer Service Apprentice

JUNIOR SALES ADVISOR

Retail Sales Assistant

Operations & Logistics Internship, Amazon Logistics

Associate QC Analyst

Sales Associate

Retail Associate

JUNIOR SALES CONSULTANT

CX Team Member

Store Associate (23641)

MSP 3rd Line Service Desk Technician

Sales Associate

Fine Art Photography Sales Associate

Brand Representative - Ashford Designer Outlet, Hollister

Service Engineer

Urban Outfitters Sales Associate (Fixed Term Contract) - Stratford, London

SALES EXECUTIVE

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