Customer success manager Work, Jobs in West Midlands (with Salaries)

Customer Success Manager
Keysight Technologies, Inc. —Telford
- Part-time
- Remote
- Microsoft Office
- Analysis skills
- Bachelor's degree
10d
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Business Development Manager
Eijkelkamp Fraste UK Ltd —Kidderminster
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- CRM software
- Windows
- Microsoft Office
- Free parking
- Annual leave
Quick apply
9d
Contact Centre Team Manager
Vax Ltd —Droitwich
- Up to £32,000 a year
- Weekend availability
- Hybrid work
- Management
- Customer service
- English
- Free parking
- Work from home
Quick apply
6d
B2B Client Success Manager
Halfords —Redditch
- Up to £35,000 a year
- Full-time
- Hybrid work
- Contracts
- Annual leave
- Employee discount
Lead Customer Experience Manager
Sainsbury's —Birmingham
- £36,250 a year
- Management
- Leadership
- Employee discount
Customer Care Coordinator
Public Library of Science —Birmingham
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Business Development Manager - Industry
Royal HaskoningDHV —Birmingham
- £70,000 - £85,000 a year
- Part-time
- Master's degree
- Business development
- Presentation skills
Employer Engagement Manager
The JTL Group —Birmingham
- Up to £51,100 a year
- Full-time
- Sales
- Business development
- Driving
- Annual leave
- Employee assistance programme
Territory Manager
IQVIA —Dudley
- Presentation skills
- No degree
- Organisational skills
- Annual leave
- Employee assistance programme
Business Development Manager - People and Workforce Management
Civica —Dudley
- Full-time
- Hybrid work
- Sales
- Communication skills
- Annual leave
- Referral programme
Quick apply
Virtual Area Sales Manager - Distribution
Schneider Electric —Telford
- Full-time
- Remote
- Microsoft Outlook
- Sales
- English
- Annual leave
- Life insurance
Area Sales Manager - South of UK - F/M
Codra —Solihull
- From £60 an hour
- Hybrid work
- Sales
- Business development
- Travel
12d
Operational Support Team Leader
Culligan UK limited —Wolverhampton
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Key Account Manager
IQVIA —Wolverhampton
- Sales
- No degree
- Negotiation
- Annual leave
- Employee discount
National Field Operations Manager
Powerforce —Birmingham
- £42,000 - £45,000 a year
- Full-time
- Management
- Presentation skills
- Annual leave
- Employee discount
Sales Office Manager
Park Hall Hotel and Spa —Wolverhampton
- £40,000 - £45,000 a year
- Full-time
- Microsoft Excel
- Sales
- Hotel
Quick apply
6d
Long Term Care Assoc Acct Mgr - Birmingham, AL
Teva —Birmingham
- £88,000 - £160,000 a year
- Nursing home
- Sales
- Bachelor's degree
- Annual leave
Store Manager
Lidl —Stourbridge
- £46,000 - £66,000 a year
- Full-time
- Communication skills
- Time management
- Store discount
- Employee discount
12d
Customer Experience Manager
Sainsbury's —Redditch
- £32,700 a year
- Management
- Leadership
- Employee discount
11d

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customer success manager jobs near west midlands

Customer Success Manager

Keysight Technologies, Inc. -
Telford

Apply Now

Job details

Part-time | Full-time
10 days ago

Qualifications

Microsoft Office
Analysis skills
Bachelor's degree
Communication skills
Negotiation

Full job description

Overview:

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

As a Customer Success Manager (CSM), you will play a crucial role in ensuring our customers achieve success with our products or services. You will be the primary point of contact for our customers, responsible for building strong relationships, understanding their needs, and guiding them towards maximizing the value they receive from our offerings. Your focus will be on proactive engagement, support, and advocacy, with the ultimate goal of driving customer satisfaction, retention, and growth.

Responsibilities:

1. Customer Relationship Management: Develop and maintain strong, trust-based relationships with key stakeholders within customer organizations.
2. Onboarding and Adoption: Lead the onboarding process for new customers, ensuring they have a smooth transition and understand how to effectively use our products or services to achieve their goals.
3. Product Education and Training: Provide comprehensive training and support resources to customers, enabling them to leverage our offerings to their full potential.
4. Customer Advocacy: Serve as the voice of the customer within our organization, advocating for their needs, requirements, and feedback to relevant teams.
5. Retention and Expansion: Proactively monitor customer health metrics and intervene as needed to address any issues or concerns, with the aim of driving customer retention and identifying opportunities for upselling or cross-selling.
6. Customer Feedback and Insights: Gather, analyze, and report on customer feedback and usage data to inform product development, marketing strategies, and overall customer success initiatives.
7. Renewals and Contract Negotiations: Work closely with the sales team to ensure successful renewals, as well as to identify opportunities for contract expansion or additional sales.
8. Customer Success Planning: Develop and execute tailored success plans for each customer, outlining key milestones, objectives, and strategies for achieving success.
9. Escalation Management: Serve as the point of contact for resolving escalated customer issues, working closely with internal teams to ensure timely resolution.
10. Continuous Improvement: Stay informed about industry trends, best practices, and competitor offerings to continuously enhance our customer success processes and strategies.
11. Conduct Business Reviews: hold regular review meetings with key customer stakeholders

Qualifications:

Bachelor’s degree or equivalent experience.
Proven experience in a customer-facing role, preferably in customer success, account management, or sales.
Strong communication, interpersonal, and negotiation skills, with the ability to build rapport and trust with diverse stakeholders.
Excellent problem-solving and analytical abilities, with a keen attention to detail.
Proficiency in Microsoft Office tools.
Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
Passion for customer success and a genuine desire to help customers achieve their goals
Nice to have: Experience in test equipment, calibration and repair industry. Experience in electronics manufacturing or relatable industries will also be a plus

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***

Apply Now

Refine Your Search

customer success manager jobs in west midlands

Customer Success Manager

Manager of Dedicated Implementations - EMEA

Business Development Manager

Contact Centre Team Manager

B2B Client Success Manager

Lead Customer Experience Manager

Customer Care Coordinator

Business Development Manager - Industry

Employer Engagement Manager

Territory Manager

Business Development Manager - People and Workforce Management

Virtual Area Sales Manager - Distribution

Area Sales Manager - South of UK - F/M

Operational Support Team Leader

Key Account Manager

National Field Operations Manager

Sales Office Manager

Long Term Care Assoc Acct Mgr - Birmingham, AL

Store Manager

Customer Experience Manager

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