Front office manager Work, Jobs in West Midlands Region (with Salaries)

Front Office Manager
Voco St. Johns —Solihull
- From £32,000 a year
- Weekend availability
- Hotel
- Organisational skills
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
Front Office Manager
Valor Hospitality —Birmingham
- £34,599 a year
- Hotel
- Driving
- Employee assistance programme
- Employee discount
Quick apply
9d
Front Office Team Leader
Hyatt Regency Birmingham —Birmingham
- £27,664 a year
- Weekend availability
- Hotel
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Front of House Concierge
BLOCK Group Ltd —Birmingham
- £26,728 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
2h
Assistant Bars Manager, O2 Academy Birmingham
Live Nation —Birmingham
- Weekend availability
- Hospitality
- Bar
- Microsoft Office
Front Office Supervisor
Dalata —Birmingham
- Full-time
- Hotel
- Organisational skills
- Employee assistance programme
Quick apply
Marcus by Goldman Sachs, Workforce Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Microsoft Excel
- Communication skills
- Banking
- Employee assistance programme
11d
Hotel Duty Manager – Front Office & Operations
Apollo Hotel —Birmingham
- From £27,500 a year
- Weekend availability
- Management
- Customer service
- English
- Free parking
- Employee discount
Quick apply
3d
Marcus by Goldman Sachs, Team Leader, Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Banking
- Employee assistance programme
6d
Reception Supervisor
The Grand Hotel, Birmingham —Birmingham
- £28,000 a year
- Weekend availability
- Hotel
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
10d
Receptionist & Front of House Coordinator
Davidson Estates —Birmingham
- £25,000 a year
- Full-time
- CRM software
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
9d
Nights Assistant Reception Manager
The Belfry —Sutton Coldfield
- £30,014.40 - £31,262.00 a year
- Full-time
- Management
- Customer service
- Hotel
- Free parking
- Employee discount
Quick apply
Nights Assistant Reception Manager
The Belfry Hotel & Resort —Sutton Coldfield
- £30,014.40 - £31,262.00 a year
- Full-time
- Management
- Customer service
- Hotel
- Free parking
- Employee discount
Quick apply
Bench General Manager
Five Guys UK —Birmingham
- From £40,970 a year
- Customer service
- Leadership
- Restaurant
- Annual leave
- Employee assistance programme
11d
Hotel Manager
Brightstar Hospitality Management —Birmingham
- Weekend availability
- Microsoft Office
- Hotel
- IT
Quick apply
Receptionist
Forest of Arden Hotel & Country Club —Birmingham
- £13 an hour
- Full-time
- Hotel
- Front desk
- Employee discount
- Referral programme
Quick apply
Front Office Assistant
Mercure Telford Centre Hotel —Telford
- £12.71 an hour
- Part-time
- Microsoft Office
- Hotel
- Organisational skills
- Free parking
- Employee assistance programme
2d
Night Manager
Valor Hospitality —Birmingham
- £14.61 an hour
- Full-time
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
9d
Starbucks Assistant Manager
Village Hotels - Walsall - Starbucks —Walsall
- £13.00 - £13.21 an hour
- Weekend availability
- Hospitality
- Hotel
- Leadership
- Flexible schedule
Quick apply
6d
Restaurant Assistant Manager
Dumbleton Hall —Evesham
- Full-time
- Hospitality
- Cooking
- English
Quick apply

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Front Office Manager

Voco St. Johns -
Solihull

Quick apply

Job details

Full-time
From £32,000 a year

Benefits

Employee assistance programme
Employee discount

Qualifications

Upselling
Organisational skills
Front desk
Guest services
Leadership
Communication skills

Full job description

Job Ref: KGH11941

Branch: Voco St. Johns

Location: Voco St.Johns Solihull, Birmingham

Salary/Benefits: From £32,000 plus extensive discounts across hotels and retailers, complimentary leisure club membership and more

Contract type: Permanent

Hours: Full Time

Shift pattern: 07.00am-15.30pm, 9am- 5.30pm, 14.30pm - 23.00pm

Hours per week: 40

Posted date: 03/07/2026

Closing date: 31/07/2026

Reporting to the General Manager, you'll lead the Front Office operation, creating memorable guest experiences while driving commercial performance, developing your team and ensuring every arrival, stay and departure runs seamlessly.

This is an exciting opportunity for a customer-focused leader who thrives in a fast-paced environment, enjoys coaching others to succeed, and understands that exceptional hospitality is built on both great people and great attention to detail.

About the Role

As Front Office Manager, you'll be responsible for delivering outstanding service while ensuring the smooth day-to-day operation of Front Office. You'll lead from the front, creating a welcoming atmosphere for guests, supporting your team to perform at their best and identifying opportunities to maximise revenue and guest satisfaction.

Key responsibilities include:

Leading, motivating and developing the Front Office team to deliver consistently exceptional guest experiences.
Driving guest satisfaction, responding confidently to feedback and resolving issues with professionalism and empathy.
Managing daily Front Office operations, ensuring efficient check-in, check-out and reservation processes.
Maximising room revenue through effective upselling, occupancy management and close collaboration with the Commercial and Revenue teams.
Monitoring departmental performance, controlling costs and managing payroll in line with budget.
Ensuring compliance with brand standards, company procedures, health and safety requirements and security processes.
Building strong relationships across all hotel departments to deliver a seamless guest journey from arrival to departure.
Supporting recruitment, onboarding, coaching and succession planning to develop a high-performing Front Office team.

About You

You're a natural people leader who enjoys creating memorable guest experiences while developing others to achieve their potential. You remain calm under pressure, lead by example and understand how exceptional service and commercial success go hand in hand.

We're looking for someone who brings:

Experience leading a Front Office, Reception or Guest Services team within a hotel environment.
A genuine passion for delivering exceptional customer service and creating memorable guest experiences.
Strong leadership skills with the ability to motivate, coach and develop a high-performing team.
Commercial awareness with experience driving upselling opportunities, occupancy and departmental performance.
Excellent communication and problem-solving skills, with confidence managing guest queries and resolving complaints.
Strong organisational skills and the ability to prioritise effectively in a busy operational environment.
Confidence using hotel systems and technology, with a willingness to embrace new ways of working.
Flexibility to support the operational needs of the hotel, including weekends and peak trading periods.

Benefits

Our rewards package includes:

Career development through fully funded apprenticeships and our internal development programme.
Access to employee rates, offering huge discounts on hotel stays around the globe!
Attractive discounts across a variety of major retailers, restaurants and days out.
Free use of our gyms, pools, and leisure facilities.
24/7 access to wellbeing, financial, and legal support through out Employee Assistance Programme.

Next Steps

A member of our recruitment team will be in touch to arrange a 15-minute phone conversation with shortlisted candidates. This will be an opportunity to learn more about the role and for us to understand your experience in more detail. If successful at this stage, you will be invited to meet with the Hiring Manager.

We review applications as they come in, so apply early to avoid missing out. We may close the role once we've found the right person.

At Kew Green Hotels, we're committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at [email protected] - we're here to support you.

Who are Kew Green Hotels?

Kew Green Hotels is one of the UK's leading hotel management companies, operating a diverse portfolio of global brands. We're a people-driven business that's passionate about performance, guest experience, and creating hotels and teams that make us proud.

Learn more about who we are and what drives us at www.kewgreenhotels.com.

Quick apply

Refine Your Search

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