Operational support grade Work, Jobs in West Midlands Region (with Salaries)

[6990] Control Room Operator
National Highways —Birmingham
- £29,010.00 - £37,762.50 a year
- Typing
- Communication skills
4d
Campus Safety Officer
Aston University —Birmingham
- £35,740 - £38,708 a year
- Full-time
- Customer service
- Military
- University
- Annual leave
4d
Enrolment Officer
Birmingham City University —Birmingham
- £35,331 - £39,002 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
7d
Operational Support Grade - HMP Long Lartin - FTC 18 Months (Prison Support Role)
Ministry of Justice —South Littleton
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
1d
Intelligence Analyst
HM Revenue and Customs —Birmingham
- £42,631 - £46,077 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
7d
Business Support Officer - Free School Meals
Dudley Metropolitan Borough Council —Brierley Hill
- £25,583 - £25,989 a year
- Full-time
- Hybrid work
- School
4d
Administrative Officer in the Personal Insolvency Team
Insolvency Service —Birmingham
- £26,670 a year
- Part-time
- Hybrid work
- Microsoft Outlook
- Microsoft Office
- Presentation skills
- Annual leave
- Employee assistance programme
12d
Travel Support Team Manager
Dudley Metropolitan Borough Council —Brierley Hill
- £51,356 - £54,495 a year
- Full-time
- Hybrid work
- Travel
- School
Business Change Support
HM Courts & Tribunal Service —Birmingham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Annual leave
- Employee discount
11d
Business Administrator - HMP Long Lartin
Ministry of Justice —Evesham
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
4d
Process Standards Coordinator
DHL —Solihull
- £35,000 a year
- Administrative experience
- Warehouse experience
- Communication skills
Contract Administrator - part-time - *SITE BASED*
Equans —Coleshill
- £16,640 a year
- Part-time
- Word processing
- Human resources
- Annual leave
- Employee assistance programme
Transport Planner / Assistant Transport Planner - Freight & Logistics
WSP —Birmingham
- Part-time
- Hybrid work
- Analysis skills
- In-person
- Business
- Flexitime
- Work from home
Operational Sustainability Lead
Department for Transport —Birmingham
- £57,515 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
12d
Safety, Security and Policing Support Apprentice
West Midlands Combined Authority —Birmingham
- £25,598.30 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
5d
Customer Success Manager
HM Revenue and Customs —Telford
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- English
- Microsoft Office
- Analysis skills
- Work from home
11d
Administrator Part Time Temporary
West Midlands Fire Service —Birmingham
- £15,699 - £16,466 a year
- Part-time
- Customer service
- Computer literacy
- Microsoft Office
- Free parking
- Work from home
6h
BA: Substance Misuse and Drug Strategy
Ministry of Justice —Birmingham
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
12d
Customer Services Team Adviser
Advisory, Conciliation and Arbitration Service —Birmingham
- £30,120 - £30,995 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
6d
Operations Manager
Malvern Town Council —Malvern
- £48,226 - £51,356 a year
- Weekend availability
- Management
- In-person
- Sick pay
Quick apply
2d

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operational support grade jobs near west midlands region

[6990] Control Room Operator

National Highways -
Birmingham

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Job details

Permanent
£29,010.00 - £37,762.50 a year
4 days ago

Qualifications

GCSE
Typing
Communication skills

Full job description

Job reference: 000509

Salary: Competitive

Department: Traffic and Operational Delivery

Location: Birmingham (West Mids ROC)

Employment type: Permanent

Hours Per Week: 37

Job start date: 12/10/2026

Closing date: 31/07/2026

Job Description

About the job.

As a Control Room Operator, you’ll be the first line of support when someone makes that crucial roadside call. Whether it's a breakdown, an accident, or an urgent road issue, you'll be the voice of reassurance, the problem-solver, and the one who mobilises the right teams to take action. From setting road signs and signals, to coordinating with emergency services and ensuring our road workers can safely carry out maintenance and upgrades - you’ll be at the heart of it all.

Every day in our Regional Operations Centre is different. It’s fast-paced, dynamic and incredibly rewarding. We take immense pride in our work, knowing that we’re connecting businesses, families, and communities across the country with passion and dedication.

We’re looking for people to join our diverse and energetic team to manage our road networks in the West Midlands region, where you’ll be based at our Regional Operations Centre in Birmingham.

Our Control Room Operator's operate 24/7, 365 days of the year, so our operators work 6 days on, 3 days off. Consisting of: 3 earlies (6am – 2.26pm), 3 lates (2pm – 10.26pm), 3 rest, 3 covers (can be any of these shifts), 3 nights (10pm – 6.26am), 3 rest.

The salary for the position is £29,010 plus 25% shift allowance (combined salary of up to £36,262.50), increasing to £30,210 plus shift allowance after 9 months successful probation (combined salary of up to £37,762.50).

Monitoring live traffic conditions, using a range of tools and technologies, such as CCTV cameras, traffic sensors, and real-time data feeds, to keep an eye on traffic flow, congestion, and incidents.
Incident management, when an incident occurs, such as an accident, breakdown, or severe weather event, ROC operators are among the first to respond. You’ll coordinate the immediate response, which might involve dispatching traffic officers, alerting emergency services, or setting up road closures and diversions.
Providing accurate and timely information to road users. This can include updating digital road signs (Variable Message Signs), coordinating with local media, and providing updates to traffic information services.
Working closely with various stakeholders, including the police, fire services, and local authorities, to manage incidents and ensure the safety of road users.
Playing a role in coordinating road maintenance activities and construction work, ensuring that such operations are carried out safely and with minimal disruption to traffic.

About you.

We are looking for people who are great communicators and proficient problem-solvers. If you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it – then you’ll be a great fit for our organisation.

Some skills and requirements we are looking for include;

Decision-making and problem-solving skills
Excellent communication skills and telephone manner
Ability to work calmly under pressure
Comfortable with technology and able to quickly learn new systems
A high level of typing proficiency

Other Requirements

GCSE Maths and English (Grade C/4 or above), or equivalent. However, if you do not have these qualifications, please do still apply, as we’re likely to accept applicants who have relevant work experience or similar level qualifications.
Prepared to work shifts as part of a 24/7 cover.

About us.

Here at National Highways, we manage and improve England’s motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.

Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads.

We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys.

We are committed to creating a diverse environment and welcome applicants from all backgrounds.

Please note, the advert may close ahead of the deadline if we receive a large number of applications.

Apply Now

Refine Your Search

operational support grade jobs in west midlands region

[6990] Control Room Operator

Campus Safety Officer

Enrolment Officer

Operational Support Grade - HMP Long Lartin - FTC 18 Months (Prison Support Role)

Intelligence Analyst

Business Support Officer - Free School Meals

Administrative Officer in the Personal Insolvency Team

Travel Support Team Manager

Business Change Support

Business Administrator - HMP Long Lartin

Process Standards Coordinator

Contract Administrator - part-time - SITE BASED

Transport Planner / Assistant Transport Planner - Freight & Logistics

Operational Sustainability Lead

Safety, Security and Policing Support Apprentice

Customer Success Manager

Administrator Part Time Temporary

BA: Substance Misuse and Drug Strategy

Customer Services Team Adviser

Operations Manager

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