Team leader Work, Jobs in West Midlands Region (with Salaries)

Customer Services Team Leader (Contact Centre Based)
Midland Heart —Birmingham
- £45,330 a year
- Monday to Friday
- Supervising experience
- Continuous improvement
- Team management
4d
Team Leader
Cranstoun —Sandwell
- £31,360 - £37,900 a year
- Call to connect
- Microsoft Office
- Organisational skills
- Computer skills
Operational Support Team Leader
Culligan UK limited —Wolverhampton
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Credit Control Team Leader
Novuna —Telford
- Up to £39,000 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
7d
Helpdesk Team Leader
Emcor —Nechells
- £34,280 a year
- Overtime
- Customer service
- Computer literacy
- Microsoft Office
- Employee assistance programme
- Referral programme
Quick apply
14d
UK - Shift Team Leader, Walsall ERF
Encyclis —Birmingham
- Full-time
- Maintenance
- English
- Supervising experience
Team Leader
Gallagher —Brierley Hill
- Communication skills
- Employee stock purchase plan
- Life insurance
Care Team Leader - Nights
Anchor —Tipton
- £15.41 an hour
- Night shift
- Employee discount
- Referral programme
Drainage CCTV Team Leader
OnSite Central Ltd —Worcester
- Up to £38,844 a year
- Overtime
- Hybrid work
- Organisational skills
- Employee assistance programme
- Employee discount
Care Team Leader - Days
Anchor —Birmingham
- £15.41 an hour
- Weekend availability
- School
- Employee discount
- Referral programme
Practice Team Leader - Joint Legal Services
West Midlands Police —Birmingham
- Full-time
- SharePoint
- Leadership
- Annual leave
- Employee assistance programme
14d
Team Leader
ASDA —Kidderminster
- £13.10 - £14.10 an hour
- Weekend availability
- Communication skills
- Annual leave
- Employee assistance programme
1d
Regional Youth Voice & Influence Lead Midlands
Change Grow Live —West Midlands Region
- £40,889.21 - £43,128.79 a year
- Presentation skills
- Travel
- Communication skills
12d
Senior Care Assistant (Team Leader) Nights
EQ Care —Birmingham
- £30,088 - £33,519 a year
- Full-time
- Microsoft Office
- IT
- Communication skills
- Annual leave
- Referral programme
Team Leader Fraud Telephony
BNP Paribas —Solihull
- Full-time
- Hybrid work
- Management
- Organisational skills
- Financial services
- Employee discount
UK - Day Shift Team Leader, Walsall
Encyclis —Birmingham
- Full-time
- In-person
12d
Care Team Leader
Sanctuary Care —Bromsgrove
- £15.34 an hour
- Care plans
- Annual leave
- Employee assistance programme
Quick apply
11d
ICS Clerical Team Leader
Walsall Healthcare NHS Trust —Walsall
- £28,392 - £31,157 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Annual leave
4d
Sales Team Leader
LKQ Corporation —Smethwick
- Full-time
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Team Leader - Walsall
Glendale Countryside Ltd —Walsall
- £13.50 an hour
- Full-time
- Management
- Driving
- IT
- Annual leave
- Employee discount

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team leader jobs near west midlands region

Customer Services Team Leader (Contact Centre Based)

Midland Heart -
Birmingham

Apply Now

Job details

Fixed term contract
£45,330 a year
4 days ago

Qualifications

Supervising experience
Continuous improvement
Team management

Full job description

Ready to lead a service that makes a difference in your community and puts tenants first? We're constantly transforming how we work to ensure every resident receives a first-class, right-first-time experience and we need an inspiring leader to help us redefine what brilliant service looks like for our community. You'll be a key part of a team who has a brilliant track record already and will get your chance to make your mark.

Midland Heart has been nominated as finalists for the UK Customer Experience Awards 2026!

If you're a natural motivator, join us as a Customer Services Team Leader at our Birmingham City Centre hub. Leading a large, fast-paced team, you'll manage high-volume inbound queries across phone, digital, and social channels. You will empower your officers to deliver seamless, high-quality resolutions, ensuring our tenants get the help they need at the very first point of contact.

This is a Fixed Term Contract until May 2027, working 35 hours per week, Monday to Friday between the hours of 8.00am – 6:00pm on a rotating work pattern. You'll be based onsite with your team at our Birmingham Bath Row office.

As a Customer Services Team Leader, you will:
Develop and Manage your team: Carry out regular performance reviews and 1-2-1s, listen to calls, and complete interactive "floor walks." You'll provide structured coaching to build your team's skills, driving continuous improvement and a higher "right-first-time" resolution rate for our tenants.

Manage Daily Operations: Oversee daily staffing levels and monitor call demand to ensure we are always available when tenants need us. You will manage attendance, maintain accurate absence records, and ensure all health and safety requirements, reasonable adjustments and wellbeing needs are met.

Lead with Professionalism: Take ownership of early performance or conduct conversations, making informal interventions where possible. You will conduct capability or disciplinary investigations professionally and in line with our agreed policies.

Analyse and Drive Performance: Use data, call recordings, and outbound communications to identify trends and patterns. You'll act on these insights to proactively improve the quality and consistency of the service we provide.

Our ideal candidate? We're seeking candidates who are passionate about delivering a brilliant customer service through high performing teams and who inspire others by role modelling behaviours. You'll also have the following skills / experience:

Proven experience of supervising or managing a team in a high volume, fast-paced contact centre environment.

Proven track record in driving performance excellence through structured appraisals, proactive absence management, and the application of HR frameworks.

Evidence of providing a customer-first service, with a track record of helping improve customer satisfaction.

Experience in a housing or repairs environment is preferable, but not essential.

Who are Midland Heart? We're one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.

We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category ( The Times ).

Interested? For a full Role Profile, please scroll down below. Applying is easy - simply click ‘apply', and submit an up to date copy of your CV and cover letter clearly showing us how you meet the criteria set out in the advert. Please note - we are unable to accept applications for this role without an accompanying cover letter.

We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.

Apply Now

Refine Your Search

team leader jobs in west midlands region

Customer Services Team Leader (Contact Centre Based)

Team Leader

Operational Support Team Leader

Credit Control Team Leader

Helpdesk Team Leader

UK - Shift Team Leader, Walsall ERF

Team Leader

Care Team Leader - Nights

Drainage CCTV Team Leader

Care Team Leader - Days

Practice Team Leader - Joint Legal Services

Team Leader

Regional Youth Voice & Influence Lead Midlands

Senior Care Assistant (Team Leader) Nights

Team Leader Fraud Telephony

UK - Day Shift Team Leader, Walsall

Care Team Leader

ICS Clerical Team Leader

Sales Team Leader

Team Leader - Walsall

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