1st line support engineer Work, Jobs in West Thurrock, Ken (with Salaries)

1st Line Engineer
Akita Systems Ltd —Sevenoaks
- £26,000 - £30,000 a year
- Computer literacy
- Computer skills
1st Line Helpdesk Engineer - Basildon
Arc —Basildon
- £24,000 - £28,000 a year
- Azure
- Windows
- Computer networking
2nd Line Service Desk Engineer Level 2.
Total IT Technology Solutions Ltd —London
- £32,000 - £36,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Microsoft Office
- Annual leave
- Referral programme
Quick apply
1st Line Support Engineer
Aventum Group —London
- Full-time
- Hybrid work
- Azure
- Continuous improvement
- Travel
1st Line IT Support Engineer
Cardonet —London
- SharePoint
- Communication skills
- Referral programme
Associate Engineer (Graduate Entry Role)
Cloudscaler —London
- £34,000 - £35,000 a year
- Full-time
- Hybrid work
- Engineering
- Master's degree
- AWS
- Annual leave
- Referral programme
1st/2nd Line Support Engineer
Technology Transformation Group —London
- £28,000 - £33,000 a year
- Full-time
- Hybrid work
- In-person
- Communication skills
Quick apply
IT Support Technician III
Cosmetic Physician Partners —London
- Full-time
- Hybrid work
- Google Suite
- SharePoint
- Annual leave
Quick apply
2nd Line Support Engineer / Field Engineer [permanent or contractor]
Core —London
- Full-time
- Hybrid work
- Analysis skills
- Computer networking
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Network & Infrastructure Engineer
Legends Global (Europe) —London
- Communication skills
- Annual leave
- Employee assistance programme
2nd Line IT Support Engineer
Cardonet —London
- Computer networking
- Communication skills
- Referral programme
IT Support Technician
Elevate Technology Group —Loughton
- £28,000 - £32,000 a year
- Google Suite
1st Line IT Support and Provisioning Engineer (JML)
Visionist Consulting —London
- Full-time
- Presentation skills
3rd line Support Engineer
Wanstor —London
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- Computer networking
- Annual leave
Quick apply
11d
2nd Line Engineer
ME+EM —London
- Full-time
- Mentoring
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Software Engineer - (Typescript & Node)
Our Future Health —London
- From £60,000 a year
- Full-time
- Hybrid work
- Mentoring
- Employee assistance programme
- Referral programme
Quick apply
IT 2nd Line Service & Support Engineer
LSEC —London
- £28,701 - £34,106 a year
- University
- Continuous improvement
- Mentoring
- Annual leave
- Employee assistance programme
Service Desk Engineer - 1st Line
INFINITY GROUP —Royal Tunbridge Wells
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
Quick apply
Service Desk Support Engineer
ONNEC Group —London
- £25,000 a year
- Full-time
- Microsoft Outlook
- SharePoint
Quick apply
5d
1st Line IT Support and Provisioning Engineer (TechBar)
Visionist Consulting —London
- Full-time
- Bar

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1st line support engineer jobs near west thurrock, ken

1st Line Engineer

Akita Systems Ltd -
Sevenoaks

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Job details

Permanent
£26,000 - £30,000 a year

Qualifications

Technical troubleshooting
Desktop support
Computer literacy
Incident queue management
Ticket management
Case record updates
Technical support incident logging
Computer skills
Customer support
Customer interaction
IT incident logging
Fault diagnosis and repair
Incident log maintenance
Add-on sales

Full job description

About the Role

As a 1st Line Engineer at Akita, you will be part of a dedicated support team within a busy IT services company. You will often be the first point of contact for customers and will play an important role in delivering a positive and professional service experience.

Your responsibilities will include:

Logging, triaging, categorising, and prioritising support tickets accurately.
Resolving common, lower-complexity technical issues using established processes, standard operating procedures, and knowledge base articles.
Supporting customers with issues such as password resets, account unlocks, user setups, software installations, printer problems, email issues, mobile device support, VPN connectivity, user profile problems, and standard desktop support requests.
Gathering clear and accurate information from customers to support effective troubleshooting and escalation.
Maintaining detailed ticket notes and providing regular, professional updates to customers.
Recognising when an issue is outside your capability or authority and escalating it appropriately to more senior engineers.
Managing your ticket queue effectively with support and guidance from the wider team.
Attending customer sites when required for prescheduled work or reactive troubleshooting.
Applying a logical and methodical approach to troubleshooting, with a focus on achieving an effective and long-term resolution.
Developing your technical knowledge by actively learning from documentation, training, feedback, and more experienced colleagues.
Maintaining high standards of timekeeping, reliability, professionalism, and customer service.
Identifying potential opportunities for additional products or services and escalating these to the appropriate sales or account management team.

You will have a general understanding of Windows desktop technologies and common business IT systems. More importantly, you will demonstrate a willingness to learn, follow documented processes, accept feedback, and continually develop your technical and customer service skills.

Apply Now

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1st line support engineer jobs in west thurrock, ken

1st Line Engineer

1st Line Helpdesk Engineer - Basildon

2nd Line Service Desk Engineer Level 2.