At Fothergill’s Seeds we are in the business of bringing gardens to life. Known for our exceptional range of seeds, garden products and horticultural expertise with well-known brands such as Mr Fothergill’s, Johnsons, DT Brown and Darlac our products can be found in garden centres, big retailers and direct to consumers through our websites and catalogues. We have a legacy of quality, a loyal customer base and are committed to inspiring and empowering gardeners of all levels.
We are a passionate team with a strong can-do attitude. We show respect to one another and are keen to innovate on our respective areas of expertise. We value agility, understand the journey our business is on and strive to add our unique mark onto that journey. We work hard but don’t forget to have fun. Our company purpose is “Helping Everyone Grow” and we extend that purpose to everything we do.
As Sales Office Administrator you will support the dynamic Retail Sales team, working directly with retail customers and colleagues across the business to complete administrative tasks relating to the customer journey.
In this role you will get to
- Process orders, invoices and credits using our internal computer systems and customer software e.g. Delivery notes, e-billing and EPOS data, product data spreadsheets, out of stock cards, etc
- Take responsibility for a specific sales administration area. For example, Lawn Seed or EDI order processing, ensuring customer and product data is accurate and maintained as necessary
- Liaise with other business areas to ensure a smooth experience for our customers, always providing feedback and escalating to the Sales Office Manager if necessary
- Organise necessary documentation for sending stock to UK and Ireland locations
- Respond to customer queries by telephone and email in a professional, helpful and timely manner
- Use our internal systems to generate and distribute documents for customers and other business areas as required
We’re looking for people who demonstrate an excellent work ethic, a can-do approach and the desire to positively contribute to our retail customers receiving a first-class service. You could be at the start of your career or searching for an opportunity to make a move into or return to an office environment. If you are curious and like to be busy, this could be the job for you! You will also demonstrate:
- Exceptional communication skills with a customer first mind set
- Accurate data entry and administrative skills
- Proactive confident approach to problem solving
- Proficiency in using systems – Word, Excel, Outlook and Teams
The world of gardening should be accessible to all and it’s important that our teams reflect the diversity of our customers, ensuring that our products meet everyone’s needs. Therefore, we very much welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual orientation or age. We’re ‘rooting’ for you!
Job Type: Full-time
Pay: £27,000.00-£28,000.00 per year
Ability to commute/relocate:
- Newmarket CB8 7QB: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer administration: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
