Information technology managers Work, Jobs in West Wycombe, Bkm (with Salaries)

IT Helpdesk Team Lead
Affinity Trust —Thame
- £43,079.96 a year
- Full-time
- Azure
- Software troubleshooting
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
11d
Senior Director, Information Technology EMEA
Spin Master Ltd —Marlow
- Full-time
- Management
- IT
- Leadership
- Flexible schedule
IT Service Delivery Manager
Commonwealth War Graves Commission —Maidenhead
- £40,000 - £50,000 a year
- Monday to Friday
- IT
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Orchard IT Business Platforms Manager
Kyowa Kirin International —Marlow
- Full-time
- Computer Science
- Bachelor's degree
- IT
Quick apply
IT Project Manager
PINNACLE VISION UK LTD —Hounslow
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Project management
- Organisational skills
- Software development
Quick apply
IT Support Team Leader
AccrueTek Consulting Limited —St Albans
- £26,000 - £30,000 a year
- 8 hour shift
- Azure
- Microsoft Outlook
- Software troubleshooting
- Free parking
- Annual leave
Quick apply
10d
Orchard IT Business Platforms Manager
Kyowa Kirin International plc —Marlow
- Full-time
- Computer Science
- Bachelor's degree
- IT
Head of Service Desks - Reading, UK
ESP Global Services Limited —Reading
- £70,000 - £75,000 a year
- IT
- AI
- Leadership
Quick apply
IT Technical Services Manager
Eton College —Windsor
- Up to £50,000 a year
- Full-time
- Management
- Customer service
- School
- Employee assistance programme
1d
Data Centre Manager
ONNEC Group —Watford
- £46,000 - £54,000 a year
- Full-time
- Microsoft Outlook
- Microsoft Office
- IT
Quick apply
ICT Technical & Infrastructure Manager
St Albans City & District Council —St Albans
- £65,281 - £70,428 a year
- Full-time
- English
- No degree
- SharePoint
- Annual leave
3d
Data Center Technical Manager (ICT)
Serverfarm —Feltham
- £50,000 - £65,000 a year
- Full-time
- PMP
- Engineering
- Project management
IT Project Manager
UK Atomic Energy Authority —Culham
- £57,117 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
1d
Service Operations Manager
John Lewis Partnership —Bracknell
- £75,600 - £140,000 a year
- Hybrid work
- DevOps
- IT
- Leadership
23h
IT and Infrastructure Manager
University of Oxford —Oxford
- £39,424 - £47,779 a year
- Weekend availability
- Hybrid work
- IT
- Leadership
- Communication skills
IT Operations Supervisor - (FTC)
Oxford Instruments plc —High Wycombe
- IT
- Communication skills
EUC & Desktop Support Manager
Leisure Employment Services —Hemel Hempstead
- Part-time
- Hybrid work
- Management
- Product management
- Mentoring
- Employee discount
Quick apply
IT Asset Manager
John Lewis Partnership —Bracknell
- £75,600 - £140,000 a year
- Hybrid work
- Oracle
- Management
- IT
23h
Manager - Technology Support Services
Wesco —Bracknell
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- AutoCAD
IT Service Management Analyst
UK Atomic Energy Authority —Culham
- £43,702 a year
- Full-time
- Hybrid work
- IT
- Annual leave
Quick apply
3d

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IT Helpdesk Team Lead

Affinity Trust -
Thame

Quick apply

Job details

Full-time
£43,079.96 a year
11 days ago

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Microsoft Windows Server
Azure
Software troubleshooting
Customer service
Supervising experience
ITIL
IT support
Mobile device management
SharePoint
IT
Communication skills
Active Directory
Intune

Full job description

Job Introduction

Role: IT Helpdesk Team Lead
Location: Monday - Friday at Head Office in Thame, Oxfordshire
Salary: £43,079.96 per annum
Hours: 37.5 hours per week
Contract: Permanent
Reports to: Head of IT
Travel: Occasional travel to other Affinity Trust locations may be required

IT Helpdesk Team Lead

We are looking for an experienced IT Helpdesk Team Lead to manage our IT Support Team and ensure colleagues receive a responsive, professional and effective support service.

You will oversee helpdesk activity, act as an escalation point for complex issues, identify service trends and drive continuous improvement across IT support processes.

What you will do

Lead, coach and develop the IT Support Team.
Allocate, prioritise and monitor helpdesk tickets to meet service standards.
Resolve and escalate complex IT issues as needed.
Review ticket trends and recommend service improvements.
Maintain the helpdesk ticketing system and self-help portal.
Support Windows devices, Microsoft 365, printers, networks, mobile devices and other IT systems.
Support IT security processes, user access, device compliance and safe handling of data.
Evaluate new systems and solutions, providing practical feedback on usability, security and impact.

About you

You will have experience in IT support or service desk work, alongside the confidence to lead a small team. You will be organised, proactive and committed to delivering excellent customer service.

What we are looking for

Experience in an IT support or service desk environment.
Experience leading, supervising or supporting a small team.
Strong communication and customer service skills.
Good knowledge of Microsoft 365, Windows 11 and common business applications.
Experience troubleshooting hardware, software, connectivity, printer and peripheral issues.
Understanding of networks, wireless technologies and mobile device management.
Working knowledge of Active Directory, Windows Server, Azure, SharePoint, Intune, IT security and data protection.
Relevant technical qualification, equivalent experience or evidence of ongoing IT development.

It would be great if you also have

Experience in a social care, charity or multi-site organisation.
Experience supporting system implementation or service improvement projects.
Knowledge of ITIL principles or service management best practice.
Microsoft, CompTIA, ITIL or equivalent certification.

*Please see attachment for full job description*

What will we do?

31 days’ annual leave (inc. bank holidays), rising with service
Health cash plan, Pension, Life assurance, Employee Assistance Programme
Blue Light Card, option to buy extra annual leave

Inclusion, accessibility and our commitment to diversity

Diversity is key to what we do. Life would be dull, and change slow, if we all thought the same way. We want colleagues who bring different perspectives, backgrounds and experiences, and we know this makes us stronger and better for the people we support.

We are committed to being Disability Confident and we guarantee to interview all applicants with a disability who meet the minimum criteria for the vacancy.

We’re also committed to making our recruitment process as accessible as possible. If you need any reasonable adjustments at any stage, for example, accessible formats, support with the application form or adjustments for interview, you can tell us in your application or contact our recruitment team to discuss what you need.

Ready to join us?

If you’re ready to drive new commercial opportunities that make a real impact, connecting with colleagues to build strong relationships, making a real difference in a values-led charity, this could be your next role.

If you are offered the role, you will be required to have a DBS check at the relevant level, which we’ll cover the cost for.

INDHOF

Quick apply

Refine Your Search

information technology managers jobs in west wycombe, bkm

IT Helpdesk Team Lead

Senior Director, Information Technology EMEA

IT Service Delivery Manager

Orchard IT Business Platforms Manager

IT Project Manager

IT Support Team Leader

Orchard IT Business Platforms Manager

Head of Service Desks - Reading, UK

IT Technical Services Manager

Data Centre Manager

ICT Technical & Infrastructure Manager

Data Center Technical Manager (ICT)

IT Project Manager

Service Operations Manager

IT and Infrastructure Manager

IT Operations Supervisor - (FTC)

EUC & Desktop Support Manager

IT Asset Manager

Manager - Technology Support Services

IT Service Management Analyst

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