Job Ref: ILH6624
Branch: Iconic Hotels Resorts
Location: Iconic Hotels Resorts, New Milton
Salary/Benefits: Competitive Salary + Benefits
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 29/07/2026
Closing date: 29/08/2026
About Us:
Iconic Hotels Resorts is a luxury hotel operator that champions distinctive, characterful properties across London, the British countryside, and international resort destinations. We celebrate individuality while delivering exceptional hospitality and operational excellence across our collection.
What's in it for you?
About the Role:
Reporting to the Cluster Accounts Receivable Manager / Finance Manager, the Cluster Accounts Receivable Clerk is responsible for managing and reconciling high-volume customer payments across a cluster of hotels.
You'll play a key role in ensuring the accurate processing and reconciliation of credit card settlements, vouchers, deposits, OTA payments, and prepayments. Working closely with operational and finance teams, you'll help maintain strong financial controls, support cash flow, and ensure the accuracy of customer financial data across multiple properties.
Key Responsibilities:
- Complete daily and monthly reconciliations of credit card, OTA, voucher, and deposit accounts.
- Investigate and resolve discrepancies between hotel systems, payment providers, and bank receipts.
- Manage gift voucher sales, redemptions, balances, and third-party voucher settlements.
- Reconcile guest deposits and prepayments, ensuring balances are transferred or refunded in line with company policy.
- Monitor OTA payments, virtual credit cards, and commission reconciliations.
- Follow up on outstanding guest ledger balances and support the management of trade debtors.
- Maintain accurate, audit-ready documentation and support internal and external audit requirements.
- Prepare month-end reconciliation schedules and support balance sheet account reviews.
- Work closely with Front Office, Revenue, Events, Income Audit, and Finance teams to resolve payment and revenue-related queries.
About You:
We're looking for a highly organised and detail-focused finance professional who has:
- Previous experience within Accounts Receivable, Income Audit, or Hotel Finance.
- Strong reconciliation skills and the ability to manage high volumes of transactional data.
- Excellent attention to detail and problem-solving abilities.
- Strong communication skills and the ability to work effectively with multiple stakeholders.
- Proficiency in Excel, including lookups, matching functions, and pivot tables.
- Experience using hotel finance and property management systems.
- The ability to work independently while managing competing priorities across multiple hotels.
Desirable:
- Experience with credit card reconciliations, voucher management, or OTA payment processes.
- Knowledge of Opera PMS, Micros/Simphony, payment gateways, and SAP ByDesign or Sage.
- Understanding of virtual credit card (VCC) processes and OTA commission reconciliations.
- AAT Level 2/3 or equivalent finance qualification.
Join Us
This is an exciting opportunity to join a growing luxury hospitality group and play a vital role in maintaining the financial accuracy and controls that support our hotels.
If you're a proactive finance professional with a passion for reconciliations, accuracy, and problem-solving, we'd love to hear from you.
Our ethos and purpose is simple: to provide iconic luxury in its finest form. Staying at an Iconic Luxury Hotel is an experience that lives long in the memory. Service that is thoughtful and discreet; food that attains culinary perfection yet is delivered in a relaxed, comfortable environment; rooms that project opulence but make you instantly feel at home. Our hotels each have their own stories, traditions and character that mark them out as unique. This individuality brings our collection together. Our team take cues as to the level of service each guest expects. Familiar, chatty or more reserved. Our distinct character is reflected both in service levels and the environment. Everything we do is instinctive and insightful, creating an emotional connection with each guest. Our existing portfolio includes world-famous Cliveden House, a grand stately home hotel; Chewton Glen, a quintessentially English manor house on the fringes of the New Forest and Solent Coastline; The Lygon Arms, a 600-year-old luxury Cotswolds coaching inn; and 11 Cadogan Gardens, a distinguished home from home in one of the most prestigious areas of London. The Mayfair Town House, London also joined the collection in December 2020
