Shore Medical is a GP Super Partnership with 6 practices across Poole and Bournemouth. We aspire to offer exceptional care to our 58,000 patients and are innovative in our approach to developing new teams and pathways to ever improve how general practice is delivered. We have a friendly and supportive team of more than 200 staff, with over 40 GP’s, Pharmacists, Paramedics, Nurses, Mental Health specialists and our range of administrative staff. We have a great social side to our team with Summer and Christmas parties, running and paddle boarding groups as well as many other events throughout the year.
The Practices in the Partnership are:
- Lilliput Surgery
- Poole Road Medical Centre
- Wessex Road Surgery
- Heatherview Medical Centre
- Fernside Surgery
- Parkstone Tower Practice
The Opportunity
Shore Medical are seeking Call Handlers to join our friendly team at Lilliput Surgery.
Call Handlers assist patients and the public with their queries over the phone, working as part of a team, so a calm and professional phone manner is essential. Another key element of the role is to provide accurate, efficient, and punctual medical administration inputting data into a clinical triage system.
Job Type: Permanent Full/Part Time shifts available
Hours: 8.00am-6.30pm
Hourly Rate: £12.71 per hour
Key Responsibilities
- Answering incoming calls in a timely, polite, and patient focused manner
- Providing a high-quality data processing service to patients on our triage system via phone or face to face
- Searching patient records, checking patient details and patient confidentiality
- On receipt of a call, you are responsible for recording the right information, sometimes under difficult circumstances and offering advice or reassurance to the patient
- Entering patient details on to SystmConnect about their condition which categorises the seriousness of the illness or injury – you will then assign to our highly skilled care navigation team who will ensure that the patient receives the most appropriate care from us
About You
- Previous experience in a busy role handling calls and efficiently managing and prioritising administrative tasks
- Excellent communication skills- written and verbal
- A calming and professional telephone manner with the ability to adapt to differing calls with ease
- High attention to detail with accuracy applied across all work
- Ability to work well in a time-sensitive environment
- Educated to a high standard at GCSE level in Maths, English or equivalent
- Fully conversant in Microsoft Office packages
- Use of SystmConnect would be beneficial
- Proven experience in a GP/NHS department environment would be highly desirable
Full details are provided on the Job Description and Person Specification
We Offer
- Friendly and supportive working environment
- Parking on-site at most of our practices
- Continuous Professional Development
- NHS Pension Scheme
- Competitive holiday entitlement scheme
- Cycle to work scheme
- Access to NHS discounts
Equal Opportunity
Shore Medical Group is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, marriage or civil partnership status, gender, gender expression or gender identity, disability, race or ethnicity, religion or belief, sexual orientation or veteran status.
Asylum and Immigration Act 1996
All applicants will be asked to provide the required documented evidence of eligibility to live and work in the UK. In completing this application, you are giving Shore Medical Group permission to contact the Home Office/UKBA to establish your immigration status and eligibility to work at Shore Medical Group.
Pay: £12.71 per hour
Work Location: In person
