It manager Work, Jobs in Westbury, Wil (with Salaries)

Helpdesk Manager (Telecoms)
Iceblue Global —Swindon
- £38,000 - £42,000 a year
- Weekend availability
- Management
- Customer service
- Computer networking
- Free parking
Quick apply
8d
IT Network Manager
Godolphin School —Salisbury
- £44,000 a year
- Full-time
- IT
- Communication skills
- School
IT Business Systems Manager
Callen-Lenz —Salisbury
- From £65,000 a year
- Full-time
- Hybrid work
- Computer Science
- DevOps
- Engineering
- Annual leave
IT Engineering Manager
Holman —Chippenham
- £75,000 - £90,000 a year
- DevOps
- Master's degree
- Agile
- Annual leave
- Employee assistance programme
Quick apply
IT Project Manager
BRCK Group —Bristol
- £60,000 - £65,000 a year
- PMP
- ERP systems
- Project management
- Annual leave
- Employee assistance programme
Quick apply
12d
CNI IT Support Team Manager
National Grid —Bristol
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- IT
- Leadership
- Life insurance
9d
IT Project Manager
Osborne Clarke —Bristol
- Project management
- Software development
- Communication skills
5d
Digital Solutions Manager
MBDA —Bristol
- £65,000 a year
- Hybrid work
- Agile
- IT
- Free parking
4d
GCAP Digital & IT Team Lead
Rolls-Royce —Bristol
- Full-time
- Hybrid work
- Management
- Leadership
- Annual leave
- Employee assistance programme
9d
Assistant Customer & Technical Support Manager EPOS
Eposbuddy —Bristol
- £30,500 - £32,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Employee discount
Quick apply
Incident & Problem Manager
OVO Energy —Bristol
- £33,050 - £45,000 a year
- Full-time
- Hybrid work
- Google Suite
- Analysis skills
- Presentation skills
- Employee discount
- Gym membership
Quick apply
4d
Senior IT Service Manager (Asset Management)
HM Revenue and Customs —Bristol
- £45,544 - £49,523 a year
- Part-time
- Hybrid work
- English
- Analysis skills
- Presentation skills
- Work from home
10d
Associate Service Delivery Manager
Babcock International —Bristol
- £33,900 - £42,400 a year
- Full-time
- Hybrid work
- IT
- Communication skills
- Annual leave
- Employee assistance programme
11d
Change & Implementation Manager
Edenred —Swindon
- Full-time
- Azure
- Leadership
- Communication skills
IT Asset Management Lead
Osborne Clarke —Bristol
- Microsoft Excel
- Microsoft Office
- Analysis skills
8d
Service Delivery Manager
Unite Students —Bristol
- Analysis skills
- Continuous improvement
- IT
- Annual leave
- Employee assistance programme
SC Cleared IT Project Manager – Infrastructure- London & Bristol
Turner & Townsend —Bristol
- Full-time
- Azure
- Oracle
- Analysis skills
Quick apply
Database and Middleware Manager
Babcock International —Bristol
- £57,300 - £71,600 a year
- Full-time
- Hybrid work
- Oracle
- Analysis skills
- IT
- Annual leave
- Employee assistance programme
5d
Problem Manager
Babcock International —Bristol
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Agile
- Annual leave
- Employee assistance programme
Integration IT Lead
Balfour Beatty —Bristol
- Hybrid work
- Analysis skills
- Project management
- Organisational skills
- Annual leave

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it manager jobs near westbury, wil

Helpdesk Manager (Telecoms)

Iceblue Global
Swindon

Quick apply

Job details

Full-time
£38,000 - £42,000 a year
8 days ago

Benefits

Free parking
Private medical insurance

Qualifications

Management
Incident management
Customer service
Computer networking
Telecommunication
Leadership
Communication skills
Help desk

Full job description

Job Overview
We’re looking for an experienced and driven Manager, Customer Service to lead our front-line support function and ensure a consistently high-quality customer experience across our global telecom operations.

This is a fast-paced, operational leadership role where you will manage a team of Helpdesk Technicians, oversee day-to-day service delivery, and ensure tickets and incidents are handled efficiently, professionally, and in line with SLAs.

You will play a key role in improving customer satisfaction, driving operational excellence, and supporting the growth of Iceblue’s 24/7 support capability.

Accountabilities:

Team Leadership & Management

Lead, coach, and develop a team of Helpdesk Technicians
Manage rota planning for a 24/7 support function (days, evenings, nights, weekends)
Set clear expectations and performance standards aligned to SLAs and KPIs
Conduct regular 1:1s, performance reviews, and coaching sessions
Foster a collaborative, high-performing team culture

Service Delivery & Operations

Oversee the end-to-end management of customer tickets and incidents
Ensure effective triage, prioritisation, and escalation of issues
Monitor workload distribution and ensure timely resolution of tickets
Act as the first point of escalation point for complex or high-priority incidents
Support major incident management and customer communications

Customer Experience

Ensure clear, timely, and professional customer communication at all times
Drive continuous improvement in customer satisfaction and response times
Review customer feedback and implement improvements
Maintain a strong customer-first culture within the team

Performance & Continuous Improvement

Track and report on SLA performance, ticket volumes, and team productivity
Identify trends, recurring issues, and opportunities for process improvement
Ensure accurate ticket management, documentation, and data quality
Work closely with Service Delivery and Technical teams to improve workflows

Stakeholder & Cross-Team Collaboration

Collaborate with Service Delivery, Engineering, and Order Desk teams
Ensure smooth handovers and alignment across operational functions
Support internal reporting and contribute to operational strategy

What we’re looking for

Proven experience in a customer service or helpdesk leadership role
Experience in telecoms and networking
People management and coaching capability
Experience working in an SLA-driven support environment
Excellent communication and stakeholder management skills
High attention to detail and strong organisational ability
Confidence managing escalations and customer-critical issues

Shift Pattern

24/7 operational responsibility
Team operates on a rota basis including days, evenings, nights, and weekends
Flexibility required to support business needs and escalations

Pay: £38,000.00-£42,000.00 per year

Benefits:

Free parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

it manager jobs in westbury, wil

Helpdesk Manager (Telecoms)

IT Network Manager

IT Business Systems Manager

IT Engineering Manager

IT Project Manager

CNI IT Support Team Manager

IT Project Manager

Digital Solutions Manager

GCAP Digital & IT Team Lead

Assistant Customer & Technical Support Manager EPOS

Incident & Problem Manager

Senior IT Service Manager (Asset Management)

Associate Service Delivery Manager

Change & Implementation Manager

IT Asset Management Lead

Service Delivery Manager

SC Cleared IT Project Manager – Infrastructure- London & Bristol

Database and Middleware Manager

Problem Manager

Integration IT Lead

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