Technical Support Manager
Sharp —Swanley
- Full-time
- Leadership
- Communication skills
IT Support Team Leader
Stonebridge Mortgage Solutions Limited —Basildon
- Full-time
- Windows
- Supervising experience
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
11d

Other jobs to consider

Find your next job by exploring related positions.

Technical Support Engineer
Microtill Ltd —Chelmsford
You will be the first point of contact for customers who need help with their EPOS system, tills, printers, card terminals, software, or general technical…
From £22,000 a year
Quick apply
IT Technician / Warehouse Operative
ICEX —Hockley
A full, clean UK driving licence. The flexibility to support warehouse and driving duties as required. Assist with warehouse operations, including unloading,…
From £26,436 a year
Quick apply
4d

I want to receive the latest job alerts for technical support manager in westcliff on sea, ess

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support manager jobs near westcliff on sea, ess

Technical Support Manager jobs in Fleet

Site Manager jobs in Newcastle Upon Tyne

Technical Support Manager jobs in London

Technical Support Manager jobs in Thames Ditton

Support Worker jobs in London

It Support Analyst jobs in London

Sales Manager jobs in Leeds

School Business Manager jobs in Wigan

Technical Support Manager jobs in Runcorn

Technical Support Manager jobs in Birmingham

Technical Support Engineer jobs in Remote

Technical Support Manager jobs in Cardiff

Technical Support Manager jobs in Bradford

Technical Support Manager

Sharp -
Swanley

Apply Now

Job details

Permanent | Full-time

Qualifications

Technical support
Leadership
Communication skills

Full job description

Company Name:

Sharp Business Systems UK PLC

Location:

Swanley

Advert Closing Date:

Job Number:

JO-2604-2606

Work Type:

Permanent / Full Time

Technical Support Manager

Service & Operations | Full‑Time | UK

We are seeking a highly capable Technical Support Manager to lead our Technical Support Team and play a pivotal role in delivering exceptional service across our document solutions portfolio. This position is ideal for an experienced technical leader who is committed to quality, continuous improvement, and enhancing the customer experience.

About the Role

As the Technical Support Manager, you will guide and develop a team dedicated to supporting dealers, direct customers, and internal stakeholders. You will champion technical excellence, oversee the creation of high‑quality documentation, and ensure effective troubleshooting and issue resolution both remotely and onsite.

You will also work closely with product planning and factory engineering teams, contribute to product evaluations, support European partners, and identify opportunities to improve product performance and service capability.

Key Responsibilities

Lead, mentor, and develop the Technical Support Team
Oversee the creation and distribution of technical documentation
Provide remote and onsite technical troubleshooting
Deliver product training to internal teams, resellers, and partners
Conduct product evaluations and liaise with factory engineering teams
Monitor product quality, analyse trends, and drive improvements
Maintain accurate parts lists and support the resolution of backorders
Prepare and present monthly operational reports
Host weekly team meetings and conduct regular one‑to‑one sessions
Participate in company roadshows and represent the technical function in multinational settings
Support European colleagues with training materials and technical documentation

About You

We’re looking for someone with strong technical capability, proven leadership skills, and a passion for developing both people and processes. The ideal candidate will bring:

HNC/HND or equivalent technical qualification
At least five years' experience in a technical support or service leadership role
Strong understanding of technical products and industry practices
Excellent communication and presentation skills
Ability to build trusted customer and partner relationships
High attention to detail and strong documentation skills
Analytical problem‑solving ability and sound decision‑making
Adaptability and a continuous improvement mindset
Confidence communicating with local and international stakeholders

Why Join Us

This is an opportunity to join a forward‑thinking organisation that values innovation, high performance, and professional development. You will influence product quality, enhance service standards, and shape the technical support function across the UK and Europe.

Apply Now

Refine Your Search

technical support manager jobs in westcliff on sea, ess

Technical Support Manager

IT Support Team Leader

Other jobs to consider

I want to receive the latest job alerts for technical support manager in westcliff on sea, ess

Explore jobs in more locations

Technical Support Manager

About the Role

Key Responsibilities

About You

Why Join Us

Jobseeker tools

Employer Tools

Browse

Stay Connected