Customer support & client services managers Work, Jobs in Westerleigh, Gls (with Salaries)

Customer Resolutions Manager
Zellis —Bristol
- Hybrid work
- Analysis skills
- Continuous improvement
- Team management
- Annual leave
10d
Head of Customer Service
Ecotricity —Stroud
- Full-time
- Hybrid work
- Management
- Customer service
- Continuous improvement
- Free parking
- Employee discount
Quick apply
8d
Team Leader
Serco Group —Bristol
- £32,000 a year
- Full-time
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Manager of Dedicated Implementations - EMEA
Ashby —Bristol
- £110,000 - £165,000 a year
- Full-time
- Remote
- Team management
- Travel
- Leadership
- Annual leave
Customer Experience Manager
Stewart Golf Ltd —Gloucester
- From £42,000 a year
- Full-time
- Management
- Team management
- In-person
- Free parking
- Life insurance
Quick apply
Customer Experience Manager
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Data analysis skills
- AI
- Communication skills
- Work from home
- Employee discount
Quick apply
Head of Customer Experience
Healix —Bristol
- Full-time
- Continuous improvement
- Training & development
- Leadership
- Annual leave
- Employee discount
Quick apply
Key Accounts Manager
Glotech Repairs —Chippenham
- £28,000 - £35,000 a year
- Full-time
- Continuous improvement
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
1d
Helpdesk Manager
Shield Environmental Services —Hanham
- Continuous improvement
- Team management
- In-person
- Life insurance
Resident Experience Manager
Bristol City Council —Bristol
- £57,361 - £59,794 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Annual leave
- Flexitime
4d
Senior Manager FOS Complaints
St. James's Place —Cirencester
- Analysis skills
- Team management
- Leadership
- Annual leave
Client Service Manager
TrinityBridge —Bristol
- Continuous improvement
- Team management
- Travel
Sales Team Leader
Eden Conveyancing —Bristol
- £35,000 - £40,000 a year
- Full-time
- Data analysis skills
- Training & development
- Leadership
- Annual leave
Quick apply
11d
Team Leader
Lancer Scott —Bristol
- Up to £32,000 a year
- Full-time
- Analysis skills
- Team management
- Mentoring

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Customer Resolutions Manager

Zellis -
Bristol

Apply Now

Job details

Permanent
10 days ago

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Stakeholder collaboration
Stakeholder liaison
Complaint handling
Performance management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Team management
Management reporting
Customer interaction
Root cause analysis
Communication skills
Analytics

Full job description

About the role

As our Customer Resolutions Manager, you'll lead the team responsible for resolving complex customer issues and complaints, ensuring every customer feels heard, supported and valued. More than simply fixing problems, you'll use customer insight, data and root cause analysis to identify why issues occur and help drive improvements across the business that prevent them from happening again.

This is a highly visible role with the opportunity to influence change at every level of the organisation. You'll work closely with senior leaders and teams across the business, acting as the voice of the customer and helping shape better products, services and experiences for everyone we support.

If you're passionate about customer experience, enjoy solving complex challenges, and thrive in an environment where you can make a real impact, we'd love to hear from you.

This is a hybrid role, 3 days a week in our Swinton location

What you'll be doing

Leading and developing a high-performing team focused on delivering outstanding customer outcomes.
Taking ownership of complex customer issues and escalations, ensuring they are resolved quickly, fairly and effectively.
Identifying recurring themes and root causes, then driving meaningful changes that improve the customer experience and prevent issues from recurring.
Building strong relationships with senior stakeholders across the business, influencing decisions and championing customer-focused solutions.
Acting as the voice of the customer, using insight, trends and data to shape business improvements and strategic priorities.
Developing and evolving our approach to complaints and problem management, ensuring we're continuously improving how we support customers.
Partnering with leadership teams to review customer journeys and identify opportunities to make them simpler, smoother and more effective.
Producing and sharing meaningful insights, management information and performance reporting that helps drive better decision-making.
Ensuring incidents, risks and customer impacts are managed and communicated appropriately.
Creating a culture where customer advocacy, continuous improvement and accountability are at the heart of everything we do.

Skills & experience

What we're looking for

We're looking for a customer-focused leader who thrives on solving problems, driving improvements and creating great customer experiences.

You'll bring:

Experience leading, coaching and developing high-performing teams.
A strong background in managing customer complaints, escalations or complex issues.
Excellent stakeholder management skills, with the ability to influence and challenge at all levels.
Strong analytical and problem-solving abilities, using data and insight to drive lasting change.
Outstanding communication and presentation skills.
A highly organised approach, with the ability to manage multiple priorities and deliver results in a fast-paced environment.
Commercial awareness and a continuous improvement mindset.

Leadership responsibilities

Lead, coach and support a team to deliver exceptional customer outcomes.
Create an inclusive, high-performing culture where people can do their best work.
Set clear objectives, manage performance and develop capability across the team.
Build trusted relationships across the business and champion positive change for customers.

Benefits & culture

Part of the Zellis Group, Moorepay is a team of over 500 friendly professionals across four offices in Swinton (Manchester), Sheffield, Birmingham and Kochi (India). We’re passionate about making Moorepay a fantastic place to work for every single one of our colleagues. The average length of service at Moorepay is 12 years, which speaks for itself!

To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all.

Here’s what you’ll gain if you join our team:

A career packed with opportunity, in a stable and growing company.
A comprehensive programme of learning and development.
Competitive base salary.
25 days annual leave, with the opportunity to buy more. You’ll even get your birthday off as well!
Private medical insurance.
Life assurance 4x salary.
Enhanced pension with up to 8.5% employer contributions.
A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.

Apply Now

Refine Your Search

customer support & client services managers jobs in westerleigh, gls

Customer Resolutions Manager

Head of Customer Service

Team Leader

Manager of Dedicated Implementations - EMEA

Customer Experience Manager

Customer Experience Manager

Head of Customer Experience

Key Accounts Manager

Helpdesk Manager

Resident Experience Manager

Senior Manager FOS Complaints

Client Service Manager

Sales Team Leader

Team Leader

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