Job Description
Retail Operations Manager – Western England & South Wales
Contract: Permanent
Shift pattern: Weekend and Weekday working – 37.5 Hour Contract
Closing date: 17th August 2026
Recruitment Partner: Laura Bradley – [email protected]
Regional Operations Manager is an exciting opportunity to play a pivotal role in driving operational excellence across our stores in Western England and South Wales. This is a regional field-based role, working in partnership with the Regional Manager to improve operational performance, embed high standards and support stores to deliver the best possible customer and colleague experience.
We're looking for a highly operational, analytical and commercially minded leader who thrives on improving performance, coaching teams and using data and insight to drive continuous improvement. You'll work in close partnership with the Regional Manager to deliver operational priorities, ensure exceptional customer experiences and maintain high standards of compliance across the region.
About the role
Reporting to the Regional Manager, you'll support stores across a defined geographical region and will:
Lead the operational excellence and loss agenda across the region.
Analyse operational and commercial performance data to identify trends, risks and opportunities, translating insight into clear action plans.
Coach and support Store Leaders to improve operational performance, compliance and customer experience.
Drive consistency and delivery of operational standards, policies and compliance measures across all stores.
Partner with the Regional Manager to support customer complaints and employee relations matters.
Ensure clinic deployment across the region is optimised to maximise customer access and operational efficiency.
Regularly visit stores to identify opportunities to improve operational effectiveness, productivity and colleague engagement.
Monitor key performance indicators, ensuring actions are taken to improve performance where required.
Ensure all stores operate safely, legally and in line with company policies and regulatory requirements.
Share best practice across the region, embedding a culture of continuous improvement and operational excellence.
What you'll need to have
We're looking for someone who can demonstrate:
Experience in a multi-site retail, healthcare or customer-facing operational leadership role.
A strong operational mindset with the ability to balance day-to-day priorities alongside longer-term improvements.
Excellent analytical skills, with confidence interpreting data, identifying trends and making evidence-based decisions.
Experience coaching and developing leaders to improve performance.
Strong knowledge of operational compliance and delivering consistently high standards.
Experience supporting employee relations and customer escalations.
Excellent communication, influencing and stakeholder management skills.
The ability to work independently, prioritise effectively and manage a varied workload.
Flexibility to travel extensively across Western England and South Wales.
It would be great if you also have
The following are desirable rather than essential, and we welcome applications from candidates who can demonstrate transferable skills and experience:
Experience within optics, healthcare or another regulated retail environment.
Experience leading loss prevention or stock protection initiatives.
Knowledge of clinic or appointment-based operational planning.
Our benefits
Boots Retirement Savings Plan
Discretionary annual bonus
Generous employee discounts
Enhanced maternity, paternity and adoption leave, plus a gift card for colleagues expecting or adopting a child
Flexible benefits scheme
Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
We offer a wide range of additional benefits to suit your lifestyle. Find out more at boots.jobs/rewards. Exclusions may apply and benefits are available for eligible roles only.
Why Boots Opticians
At Boots Opticians, we foster an inclusive working environment where everyone can be themselves and reach their full potential. We're passionate about developing our colleagues, embracing diversity and creating opportunities to make a real difference for our customers and communities.
What's next
Where this role is advertised as full-time, we're happy to discuss part-time and job share opportunities during the recruitment process. If you require any adjustments to support you through the application or interview process, we'll work with you to ensure you're able to perform at your best.
We hope to hear from you soon.
Be brilliant with Boots.
Keywords
operations, manager, loss, coaching, customer complaint, employee relations, availability, analysis, continuous improvement, profit, sales, management, leadership, clinical, optometry, customer service, regional
Need To Know (New)
This is a permanent role, and we request that you only apply for the position if you can commit to the advertised hours on a permanent basis;, We are looking for candidates who will be flexible to work a variety of shift patterns throughout the week;, We are looking for candidates who can travel to different stores across a geographical area;, This role includes weekend shifts;, We can only consider candidates who are over 18 due to age restrictions for this role;, To be eligible for this role, you must hold a full, valid UK drivers license;
