Team leader Work, Jobs in Westerleigh, Gls (with Salaries)

Team Leader
Serco Group —Bristol
- £32,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Team Leader
Pub & Social - BRA_202 —Emersons Green
- Part-time
- Customer service
- Team management
- Employee assistance programme
- Employee discount
Quick apply
Team Leader Care
Care UK —Yate
- £15.19 an hour
- Medication administration
- Team management
- Case management
- Annual leave
- Employee discount
16h
Team Leader
Alexandra Homes (Bristol) Ltd —Bristol
- £27,060.80 - £33,149.48 a year
- Weekend availability
- Medication administration
- English
- Supervising experience
Quick apply
Team Leader Care bank
Care UK —Yate
- £15.19 an hour
- Medication administration
- Team management
- Case management
- Annual leave
- Employee discount
16h
Contact Centre Team Leader
ELA Comectronica Sarri Ltd. —Bristol
- £2,850 - £3,800 a month
- Full-time
- Supervising experience
- Continuous improvement
- Mentoring
Quick apply
Team Leader Care Nights
Care UK —Yate
- £15.19 an hour
- Night shift
- Medication administration
- Team management
- Case management
- Annual leave
- Employee discount
16h
Team Leader
GXO Logistics —Bristol
- £35,000 - £40,000 a year
- Microsoft Word
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Team Leader
Card Factory —Bristol
- Up to £13 an hour
- Customer service
- Leadership
1d
Service Desk Team Leader
IVC —Bristol
- £40,000 - £55,000 a year
- Hybrid work
- Continuous improvement
- Recruiting
- SharePoint
- Employee discount
Lead Internal Auditor
Ecotricity Group Limited —Stroud
- £32,000 - £34,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Analytics
- Free parking
- Health & wellbeing programme
Quick apply
Team Leader
HM Courts & Tribunal Service —Bristol
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Leadership
- Annual leave
- Employee discount
14h
Team Leader
HM Courts and Tribunals Service —Bristol
- £29,303 - £31,061 a year
- Part-time
- Presentation skills
- Organisational skills
- Leadership
- Annual leave
16h
Team Manager (Nights)
YeoValley —Blagdon
- £44,718.85 a year
- Night shift
- Leadership
- Free parking
Quick apply
13d
Studio Operations Lead
Cox & Cox —Frome
- £26,000 - £28,000 a year
- Full-time
- Maintenance
- Travel
- Organisational skills
- Free parking
- Annual leave
Quick apply
14d
Replenishment Team Leader
Bestway Group —Bristol
- Full-time
- Customer service
- Team management
- Leadership
- Annual leave
Quick apply
Early Help Strategic Lead
South Gloucestershire Council —Yate
- £55,534 - £60,390 a year
- Full-time
- Leadership
- School
- Annual leave
- Employee discount
4d
People & Service Team Leader
River Island —Bristol
- Weekend availability
- Customer service
- Retail management
- Leadership
- Annual leave
- Employee discount
Quick apply
Helpdesk Team Leader
Wiltshire Council —Trowbridge
- £34,434 - £36,363 a year
- Full-time
- Hybrid work
- Continuous improvement
12d
Customer Service Team Leader
Ayvens —Bristol
- £32,000 - £38,000 a year
- Full-time
- Customer service
- Computer literacy
- Continuous improvement
- Free parking
- Annual leave

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Team Leader

Serco Group -
Bristol

Apply Now

Job details

Full-time
£32,000 a year

Benefits

Free flu jabs
Annual leave
Company pension
Employee assistance programme
Employee discount
Life insurance

Qualifications

Premises locking and securing procedures
Stock ordering
Patient appointment coordination
Microsoft Office Suite
Lock and unlock routines
Opening procedures
Customer support
Stock replenishment
Communication skills

Full job description

Job title: Team Leader

Salary: £32,000

Location: Serco operate in the following counties: Buckinghamshire, Hampshire, Hertfordshire, Somerset, Dorset, Wiltshire, Berkshire, Gloucestershire, Oxfordshire and Bedfordshire. The successful candidate will be required to work in this area of the country.

Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).

Our extensive experience supporting complex case management services across the globe and experience of working with the DWP, enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.

Key purpose

In this role you will manage a team of Site Co-ordinators (SC) ensuring all assessment centres in your area have appropriate reception cover. Ensure all assessments have the correct outcome recorded. Manage cancellations & customer wait times. Act as the local Health & Safety responsible person.

Structure and reporting relationship

Reporting Directly to the Regional Quality & Performance Manager.

Key accountabilities

Manage a team of site coordinators who will provide support to customers across a variety of activities.
Daily supervision of appointments ensuring all assessments are started within 30 minutes of the appointment time
Provide weekly/monthly performance updates on waiting times and cancellations.
Collaborate with RQPM and planning to recommend booking policy changes based on trends.
SPOC for contact centre where queries are raised by customers
Ordering supplies/equipment/stationary as required to ensure sufficient stocks are always maintained.
Manage the appointment arrivals board ensuring systems keep up to date and in good order.
Working with the scheduling team to ensure the Health Professionals’ diaries are fully managed with no empty appointments.
Provide widespread support to Health Professionals.
Act as the local Health and Safety contact e.g., responsible for ensuring DSE assessments are completed for any Serco staff based at the site.
Dependant on AC location take responsibility for opening and securely closing and making sure the site is safe.
Act as the Local Systems Administrator ensuring local systems issues are initially resolved, documented, and escalated to the Support desk if required
Complete 121’s with team member following Serco processes
Ensure team compliance for Serco essentials
Manage absence within your team using Serco Absence Management policy
Responsible for Wellbeing & Engagement within your team
Act as the local Health and Safety responsible person, in collaboration with the HSEQ function to ensure compliance to Serco Country Standard Operating Procedures applicable to the business i.e. Planned general inspections, Fire management, Display screen equipment, home working, Accident and investigation reporting etc.

Essential technical and professional skills, knowledge, and qualifications

You will be required to undergo and successfully gain a BPSS security clearance check to undertake this position.
Understanding of claimants needs and appropriately responding in a caring manner when required.
Excellent communication and interpersonal skills.
Excellent planning and organization skills.
Proficient in the use of Microsoft office packages.
Demonstrable influencing skills to support the delivery of an excellent customer experience.
Ability to maintain and develop working relationships.
Experience of working effectively in a customer facing environment.
Resilience and ability to deal with setbacks constructively and work to resolution of issues.
Able to demonstrate a clear attention to detail, ensuring that all relevant documentation is collated and correct.
Travel as required by the business to cover at alternate ACs (Assessment Centre) for absence.

What we offer

Up to 6% contributory pension scheme
Life insurance
25 days annual leave plus bank holidays. Options for annual leave purchase
A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health cash plans, Bupa anytime helpline, free flu vaccines, eye tests and more.
A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
Interesting and enjoyable work.
Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.

Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact [email protected]

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team leader jobs in westerleigh, gls

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