Guest service representative Work, Jobs in Westminster, Eng (with Salaries)

Front of House Staff
MAD-LAGREE Fitness —London
- £13 an hour
- Part-time
- Hospitality
- Customer service
- English
- Store discount
- Employee discount
Quick apply
6h
Night Guest Service Representative
Lincoln Suites —Westminster
- £29,101 a year
- Full-time
- Hotel
- Organisational skills
- Communication skills
- Paid training
Quick apply
Lead Receptionist
BidvestNoonan —London
- £40,800 a year
- Full-time
- Customer service
- Front desk
- Employee discount
Quick apply
Night Guest Service Representative
Vertiq Hospitality Partners —London
- £29,101 a year
- Night shift
- Hotel
- Organisational skills
- Communication skills
- Paid training
Guest Service Manager
The Cura - Reception —London
- Weekend availability
- Management
- Hotel
- Supervising experience
- Annual leave
- Employee discount
Quick apply
3d
Freelance In-Person Event Specialist- London, UK
Visit.org —London
- Temporary
- Customer service
- English
- Travel
Quick apply
Housekeeping Supervisor (Maternity Cover)
Hazlitt's Hotels —London
- £15.30 an hour
- Part-time
- English
- Hotel
- In-person
- Annual leave
- Employee assistance programme
Quick apply
12h
Duty Manager
MOI London LLC —London
- Sales
- English
- Administrative experience
Quick apply
Brand Sales Representative
Strip Hair Removal Experts —London
- From £25,000 a year
- Full-time
- Customer service
- In-person
- Retail sales
- Store discount
- Employee discount
Quick apply
Hospitality Assistant
BaxterStorey UK —London
- Full-time
- Hospitality
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
10d
Groups Reservations Executive
Millennium Hotel and Resorts UK —London
- £29,120 a year
- Full-time
- Bar
- Hotel
- Café
- Annual leave
- Employee discount
Quick apply
Customer & Technical Support Representative
SevenRooms, a DoorDash company - United Kingdom —London
- Weekend availability
- Communication skills
Quick apply
7d
Events Assistant - Casual
Enable —London
- £16.59 an hour
- Part-time
- Organisational skills
Quick apply
L'oreal Luxe National Skincare Expert, UKI
l'Oréal —London
- Full-time
- Analysis skills
- Bachelor's degree
- Annual leave
- Referral programme
Quick apply
Call Centre Operator
IIQAF —London
- £25 - £30 an hour
- Weekend availability
- CRM software
- Hospitality
- Spanish
Quick apply
Office Manager
Anthesis Group —London
- Full-time
- Microsoft Office
- Travel
- Organisational skills
Quick apply
6d
General Manager
Ibis & Adagio Sutton Point - Admin & General —London
- Full-time
- Hotel
- Leadership
- Hotel experience
- Life insurance
Quick apply
8d
Front Office Manager
MHDV —London
- £36,500 a year
- Hotel
- Team management
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Leadership Delivery Co-ordinator
Metropolitan Police —London
- £40,519 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
14h
Night Auditor
NOVOTEL —London
- £15.30 an hour
- Weekend availability
- Customer service
- Hotel
- Organisational skills
- Annual leave
- Referral programme
Quick apply

I want to receive the latest job alerts for guest service representative in westminster, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Front of House Staff

MAD-LAGREE Fitness
London

Quick apply

Job details

Permanent | Part-time | Full-time
£13 an hour
6 hours ago

Benefits

Store discount
Discounted or free food
Employee discount
Free fitness classes

Qualifications

Hospitality
Customer service
English
Restaurant experience
Communication skills
A Level
Retail sales

Full job description

Overview

MAD Studios is seeking a dynamic and professional Front of House (FOH) Representative to ensure the seamless day-to-day operation of our studio. As the first point of contact, the FOH will play a critical role in creating a positive and welcoming atmosphere for clients, managing the reception and studio floor, and providing exceptional service throughout the client journey. The FOH team also promotes studio services, enhances client retention, and supports sales efforts, all while embodying MAD’s core values of creativity, customer focus, and professionalism.

Duties and Responsibilities

Daily Operations

Implement Opening and Closing procedures
Conduct class sign-ins, client orientations including studio safety guidelines, in a professional and inviting manner, upholding our service standards
Handle phone calls and client inquiries across our communication channels
Operate the Bar area, including but not limited to, preparing smoothies, coffees, protein yogurts, and other offerings that are added to the menu.
Understand the Bsport booking system and manage client bookings, appointments, accounts, inventory, and sales
Understand the POS system, and ensure correct payment processing
Assist Studio Manager with inventory check and stock management
Understand and promote retail products and studio offers
Assist Studio Manager with administrative tasks as needed
Fill out incident reports for the attention of the Studio Manager

Facility Management:

Ensure studio is clean, safe, and well-maintained
Conduct hourly inspections and bring order to heavy client traffic areas such as changing rooms, WC, personal belongings storage space, and cafe area
Replenish the vanity corner and WC with required consumables for a complete client experience
Organise and store supplies for retail, F&B, vanity, cleaning, and towels in a procedural manner
Conduct regular inspections to ensure the facility meets safety requirements and cleanliness standards

Client Servicing:

Greet clients in a welcoming and friendly manner and make sure no one feels alienated
Ensure all first timers receive a thorough induction to the studio in a personalised manner
Build client relations by learning about them, remembering their name, their personal preferences, etc
Build and nurture a sense of community at MAD through interpersonal interactions, events, studio activities, and encourage client participation
Communicate studio offerings, promotions, and special events to all clients, supporting with bookings or sign ups when necessary
Address client inquiries, complaints, reviews and feedback in-studio, and across our communication channels (WhatsApp, Email, Instagram, Phonecall, ClassPass) in a timely, professional manner, keeping in line with MAD values, tone of voice, and policies
Be proactive in handling complex client inquiries and delivering custom solutions to meet individual client needs, seek help from the Studio Manager when necessary
Regularly solicit feedback from clients about their experience to find areas of improvement

Qualifications

Previous experience in a hospitality or restaurant environment is preferred but not essential.
Excellent communication skills with a friendly disposition towards guests and team members.
Ability to work efficiently in a fast-paced environment while maintaining attention to detail.
A proactive approach to helping others and contributing positively to the team dynamic.

Be part of a passionate team, creating unforgettable experiences for our guests in a vibrant and supportive environment!

Job Types: Full-time, Part-time, Permanent

Pay: £13.00 per hour

Benefits:

Discounted or free food
Employee discount
Free fitness classes
Store discount

Education:

A-Level or equivalent (required)

Experience:

Customer service: 1 year (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

guest service representative jobs in westminster, eng

Front of House Staff

Night Guest Service Representative

Lead Receptionist

Night Guest Service Representative

Guest Service Manager

Freelance In-Person Event Specialist- London, UK

Housekeeping Supervisor (Maternity Cover)

Duty Manager

Brand Sales Representative

Hospitality Assistant

Groups Reservations Executive

Customer & Technical Support Representative

Events Assistant - Casual

L'oreal Luxe National Skincare Expert, UKI

Call Centre Operator

Office Manager

General Manager

Front Office Manager

Leadership Delivery Co-ordinator

Night Auditor

I want to receive the latest job alerts for guest service representative in westminster, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected