Development management officer Work, Jobs in Weston, Lin (with Salaries)

Head of Customer Service
Trade Mastermind Limited —Peterborough
- £75,000 - £100,000 a year
- Full-time
- Team management
- In-person
- Leadership
- Free parking
Quick apply
4d
Senior Development Management Officer
Peterborough City Council —Peterborough
- Hybrid work
- Mentoring
- Annual leave
- Employee discount
Laboratory Support Officer Team Leader, Laboratory Services Department
Health Services Laboratories (HSL) —Park
- Up to £33,254.55 a year
- Full-time
- Annual leave
- Employee assistance programme
8h
Security Officer
OCS Group —Spalding
- £12.71 an hour
- Weekend availability
- Customer service
- Communication skills
Quick apply
12d
Probation Service Officer - East & West Lincolnshire
HM Prison & Probation Service —Boston
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
Area Property Operations Manager
Ministry of Justice —Boston
- £40,001 - £50,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Team management
- Travel
- Annual leave
- Employee discount
1d
Customer Services Advisor
Lincolnshire Housing Partnership —Boston
- £24,804 a year
- Communication skills
- Time management
5d
Data Protection Officer
Lincolnshire Partnership NHS Foundation Trust —Sleaford
- £57,528 - £64,750 a year
- Full-time
- Management
- Contracts
- Annual leave
- Employee discount
5d
Tree Project Officer
South Kesteven District Council —Grantham
- £38,703 a year
- Full-time
8d
Security Officer
ISS Facility Services —Peterborough
- £13.75 an hour
- Customer service
Events Manager - FTC
Compare the Market —Peterborough
- Full-time
- Hybrid work
- Project management
- Organisational skills
- Budgeting
Area Support Officer
OCS Group —Peterborough
- £13.54 an hour
- Weekend availability
- Customer service
- Communication skills
- Annual leave
Quick apply
Retail Security Officer
OCS Group —Spalding Wygate
- £13.10 an hour
- Weekend availability
- Communication skills
Quick apply
8h
HSE Officer
Pilgrim's Europe —Sleaford
- Full-time
- Analysis skills
- Continuous improvement
- Training & development
Quick apply
Area Highways & Streetworks Inspector
M Group —Peterborough
- Computer literacy
- Maintenance
- Driving
- Annual leave
- Employee assistance programme
4d
Trading Standards Analyst
Peterborough City Council —Peterborough
- Hybrid work
- Data analysis skills
- Databases
- Analysis skills
- Annual leave
- Employee discount
Resource Efficient Operations Co-Ordinator (Environmental Compliance Officer))
McCain Foods Limited —Whittlesey
- Full-time
- Hybrid work
- Engineering
- Data analysis skills
- Analysis skills
- Annual leave
- Work from home
Licensing Manager (Commercial)
Peterborough City Council —Peterborough
- Hybrid work
- Travel
- Training & development
- Leadership
- Annual leave
- Employee discount
7d
Consultant Psych CMHT Adult Comm*Generous Recruitment Package*
Norfolk & Suffolk Foundation Trust —King's Lynn
- £109,725 - £145,478 a year
- Full-time
- Research
- Presentation skills
- Travel
- Relocation assistance
- Annual leave
Senior Social Worker - Young Peoples Safeguarding
Peterborough City Council —Peterborough
- Hybrid work
- Experience working with children
- Annual leave
- Employee discount

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Head of Customer Service

Trade Mastermind Limited -
Peterborough

Quick apply

Job details

Full-time
£75,000 - £100,000 a year
4 days ago

Benefits

Free parking
Company pension
Company events
On-site parking

Qualifications

Stakeholder collaboration
Team management
Customer renewal management
Churn prevention
Customer loyalty building
Management reporting
Customer support
Multidisciplinary collaboration
Account management
Leadership

Full job description

Head of Customer Service

Location: Peterborough (Full-Time, Office-Based)
Salary: £75,000-£100, 000 per annum (dependent on experience)
Reporting to: Chief Executive Officer (CEO)

About Trade Mastermind

Trade Mastermind is the UK’s leading business education and coaching organisation for the construction and trade industry. Founded by BBC The Apprentice winner Joseph Valente, we have supported over 5,000 trade business owners, helping them achieve an average 370–400% business growth.

With over 1,000+ active academy members, monthly live training events, and multi-year education programmes, we are scaling rapidly from £10M towards £25M+ revenue.

Our mission is simple:
To transform trades business owners into world-class entrepreneurs.

We operate from our 20,000 sq. ft. Trade Mastermind University Headquarters in Peterborough - the world’s first dedicated university for trades - featuring a 300‑person event arena, professional podcast studios, and Cambridgeshire’s first rooftop business venue.

The Role

As Head of Customer Service, you will take full ownership of the end-to-end customer journey, from onboarding through to retention and contract renewal.

This is a senior leadership role responsible for ensuring exceptional service delivery across all customer touchpoints, while driving retention, customer satisfaction, and long-term value.

You will play a key role in supporting the next stage of Trade Mastermind’s growth by leading a high-performing customer service function.

Key Responsibilities Customer Service Leadership

Build, lead, and develop a high-performance customer service team
Set customer service standards, SLAs, and quality benchmarks
Ensure fast, responsive, and solutions-focused support

Customer Onboarding

Design and oversee a structured onboarding journey
Ensure consistency from first contact through to full programme engagement

Account Management & Customer Success

Oversee Customer Account Management (CAM) to ensure proactive customer care
Support customers in achieving results and outcomes from our programmes

Retention & Renewals

Own customer retention strategy
Reduce churn and maximise contract renewals

Commercial Growth

Support structured upsell and progression pathways in collaboration with Sales
Contribute to increasing customer lifetime value (LTV)

Reporting & Insight

Track and report on key metrics including NPS, retention %, renewals, and LTV
Use insight to continuously improve service performance

Cross-Functional Collaboration

Work closely with Sales, Marketing, Operations, and Finance
Act as a customer advocate within the senior leadership team

About You

Proven experience in customer service, customer success, or operations leadership
Background in education, training, coaching, SaaS, or subscription-based businesses (desirable)
Strong understanding of retention, churn, and customer satisfaction
Confident people leader with experience managing teams and managers
Comfortable working in a fast-paced, entrepreneurial environment

What We Offer

Salary of £75,000-£100,000 per annum
Career progression and leadership development opportunities
A fast-growing, entrepreneurial business with a strong performance culture

Benefits

Company equipment provided
Tailored training and development
Regular company and team events
Health & wellbeing programme
Modern office environment
Free on-site parking
Sponsored training and qualifications
Company pension scheme

Why Join Trade Mastermind?

Work with a nationally recognised brand
Make a meaningful impact on thousands of trade entrepreneurs
Be part of a business scaling rapidly towards £30M+ revenue
Do work that genuinely changes lives and businesses

If you’re ready to relight your passion for leadership, customer excellence, and growth -join a team that is shaping the future of the trade and construction industry.

Pay: £75,000.00-£100,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

development management officer jobs in weston, lin

Head of Customer Service

Senior Development Management Officer

Laboratory Support Officer Team Leader, Laboratory Services Department

Security Officer

Probation Service Officer - East & West Lincolnshire

Area Property Operations Manager

Customer Services Advisor

Data Protection Officer

Tree Project Officer

Security Officer

Events Manager - FTC

Area Support Officer

Retail Security Officer

HSE Officer

Area Highways & Streetworks Inspector

Trading Standards Analyst

Resource Efficient Operations Co-Ordinator (Environmental Compliance Officer))

Licensing Manager (Commercial)

Consultant Psych CMHT Adult CommGenerous Recruitment Package

Senior Social Worker - Young Peoples Safeguarding

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