Lead by example in order to ensure we deliver safe on time departures to all our clients.
Ensure available resources are used to the optimum level (monitor and control overtime payments).
Support and identify training needs and where required train, coach and mentor the team.
Create & maintain a progressive, open feedback culture by managing the performance of employees.
Ensure the strict implementation of the Airside Services budget such as overtime spend and sickness policy.
Ensure compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience.
Ensure all safety and security processes and procedures are always complied with.
Ensure Compliance with all Uniform & PPE Requirements.
Hold Team Briefings.
Conduct and provide team feedback as and when needed.
Manage and contribute towards change within the operational environment and maintain commercial awareness in identifying new business opportunities.
Coordinate return to work paperwork for sick team members.
Conduct and complete QHSE inspections and audits as required.
Effectively work with station managers to support the reduction of attrition in the workplace
Be responsible for the care and day to day coordination of equipment.
Ensure good daily communication with the airport authorities and to achieve our airport AOL goals.
Ensure stock control and management, (airline supplies materials, cleaning stock, perishable items)
Handling/control and storage of chemicals and liquids, if applicable.
Handling of Bio-Hazard waste and food waste. Disposal of waste refuse if applicable.
Water sanitisation checks and approvals. With records kept on station, if applicable.
Quality checks & aircraft appearance sign off’s and audits
Complete other duties as assigned
To provide professional day to day leadership to a team, ensuring the highest standards of health and safety, quality, customer service and security are met and maintained.
Must demonstrate a personal commitment to rigorously enforcing appropriate standards of health, safety and security, in order to ensure performance improves year on year.
To actively manage your team members ensuring that every member receives timely, appropriate feedback, in order to improve day to day performance and behaviour.
To act as a role model to staff, by tackling poor performance/slash misconduct whenever it occurs.
To take a pro-active approach to support the operation to best effect in all cases.
To take personal responsibility to ensure that the team delivers the appropriate service to the same high standards on every occasion, in order to reduce health and safety incidents and always provide a consistent service to customers.
Communicate and collaborate to engage others.
Create transparency to drive results.
You will have the ability to accept and embrace change as a constant and unpredictable feature of your working environment.
Can communicate clearly with your people to help them understand Swissport Western Europe direction.
Be able to build positive and trusting relationships.
Be open to different opinions and seek a collaborative approach.
Embrace an ideas culture to enable teams to create an agile edge.
Promote flexibility, adaptability and agility in order to enable contingency time.
Demonstrate a sense of urgency and the desire to improve the delivery of services and a commitment to continuous improvement.
Personal and professional integrity of the highest order
Excellent organisational abilities, attention to detail, able to prioritise workloads and work effectively to deadlines in a fast-paced complex environment.
