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Job Description: Paramedic Clinical Team Manager
Medical Emergency Solutions | Luton, Bedfordshire | Full-Time | £48,000–£53,000 per annum
About Us
Medical Emergency Solutions (MES) is a CQC-regulated private ambulance company founded in 2019, operating across England. We deliver pre-hospital emergency response, patient transport, and event medical coverage to both NHS and private clients. With a team of over 50 dedicated professionals, we are guided by our core values of Excellence, Teamwork, Respect, Integrity, and Compassion.
We are now looking for an experienced and motivated clinical leader to join us as Clinical Team Manager.
THE ROLE
The Paramedic Clinical Team Manager (CTM) is a senior clinical leadership position responsible for the governance, development, and operational clinical standards of the MES frontline team. The paramedic CTM holds overall accountability for clinical quality across the service and acts as the primary point of escalation for clinical matters. This is a hands-on, hybrid role combining active clinical practice with management responsibility.
- Location: Luton, Bedfordshire
- Hours: 40 hours per week
- Salary: £48,000–£53,000 per annum (dependent on experience)
- Contract: Permanent, Full-Time
- Work Location: On-site (no working from home)
KEY RESPONSIBILITIES
NQP Programme and Workforce Development
- Oversight and coordination of the Newly Qualified Paramedic (NQP) programme, ensuring full HCPC compliance and structured portfolio progression
- Pairing NQPs with appropriate senior mentors and monitoring supervised hours at NQP1 and NQP2 stages
- Conducting regular competency reviews, sign-offs and progress meetings with NQPs
- Conducting clinical rideouts to observe, assess and support frontline staff in live operational settings — rideouts may be scheduled within standard contracted hours or as additional paid overtime shifts, offering flexibility depending on operational need
- Supporting clinicians at all grades with their continued professional development and career progression
Medicines Management and Drug Policy
- Overall responsibility for the management and governance of the MES controlled drugs and medicines framework
- Maintaining and updating drug policies in line with Schedule 17 and 19 Human Medicine Regulations 2021, JRCALC guidelines, and CQC requirements
- Overseeing Patient Group Directions (PGDs) — including issuing, reviewing and ensuring staff competency
- Conducting controlled drug audits and stock oversight; investigating and following up any medication incidents or discrepancies
- Ensuring medicines bags are correctly stocked, sealed and documented at all times
Clinical Governance and Record Keeping
- Maintaining accurate clinical records across the team, including supervision logs, appraisal records, training matrices and incident reports
- Conducting monthly Patient Report Form (PRF) audits to ensure accuracy, clinical quality and contractual compliance
- Leading on clinical incident reviews and significant event analyses, implementing lessons learned across the team
- Ensuring all clinical documentation meets CQC regulatory standards
- Maintaining oversight of HCPC registration status, DBS certificates and mandatory training compliance for all clinical staff
Monthly CPD and Training Delivery
- Planning, organising and facilitating monthly CPD sessions for the entire frontline clinical team
- Identifying training needs through clinical observation, PRF audits and staff feedback
- Delivering evidence-based, clinically relevant sessions covering clinical updates, pharmacology, safeguarding and simulation
- Maintaining a CPD calendar and documenting attendance and learning outcomes
Operational and People Leadership
- Providing on-scene clinical support and leadership for complex or high-acuity incidents
- Undertaking annual appraisals for all clinical staff within your team
- Supporting the recruitment and onboarding of new clinicians, including clinical assessments and induction programmes
- Maintaining operational roster oversight and addressing clinical staffing gaps promptly
- Acting as a key point of escalation for clinical queries and staff welfare concerns
- Participating in on-call arrangements to provide clinical management cover as required
- Ensuring safe disposal of clinical waste, IPC compliance, and vehicle and equipment readiness at all operational bases
PERSON SPECIFICATION
Essential:
- HCPC-registered Paramedic with a minimum of 4 years' frontline emergency ambulance experience
- Demonstrable experience in a supervisory, mentoring or clinical leadership capacity
- Strong working knowledge of NQP frameworks, JRCALC guidelines and CQC regulatory requirements
- Sound medicines management knowledge, including controlled drugs governance
- Full UK driving licence (C1 or above) with emergency driving qualification
- Enhanced DBS with barred list check for Adults and Children
- Excellent communication, organisational and interpersonal skills
- Ability to work autonomously and make sound clinical decisions under pressure
Desirable:
- IQI, IHCD Paramedic Instructor or equivalent clinical education qualification
- Experience in the private ambulance or event medicine sector
- Advanced clinical qualification such as CCP or Critical Care Paramedic
- Experience with CQC inspections or registered manager responsibilities
WHAT WE OFFER
- Salary of £48,000–£53,000 per annum, dependent on experience
- On-call supplement in addition to base salary
- Significant overtime opportunities across our busy events portfolio, including high-profile boxing events and a wide range of sporting and public engagements throughout the year
- Rideout shifts offered flexibly — some within contracted hours, others as paid overtime
- 30 days annual leave (inclusive of bank holidays)
- Workplace pension (auto-enrolment)
- A senior leadership role within a fast-growing, values-driven organisation
- Exposure to diverse clinical environments including 999 emergency response, NHS patient transport and event medicine
- Continuous professional development and access to further education
- A supportive leadership team with a hands-on, values-driven approach
ON-CALL AND OVERTIME
This role attracts an on-call supplement on top of the base salary. MES operates a busy and varied events portfolio throughout the year, including boxing events and a wide range of sporting and public engagements. There are regular and plentiful overtime opportunities across these events, giving the successful candidate the ability to significantly increase their overall earnings. Clinical rideouts are scheduled flexibly — some will fall within your standard 40-hour week, while others may be offered as additional paid overtime shifts.
SELECTION PROCESS
Candidates who are shortlisted will be invited to attend a two-stage interview process. The first stage will be held with the management team, and those who are successful will progress to a second stage interview with the directors.
MES is an equal opportunities employer and is committed to safeguarding and promoting the welfare of patients. All appointments are subject to satisfactory pre-employment checks including an enhanced DBS.
Application Questions:
- Do you have a clear DBS?
- Have you ever been dismissed, been subject to a formal disciplinary investigation, or had any action taken against your professional registration?
Experience: Frontline: 4 years (required)
Licence/Certification: HCPC registration (required)
Work Authorisation: United Kingdom (required)
Work Location: In person
Pay: £48,000.00-£53,000.00 per year
Application question(s):
- Do you have a clear DBS?
- Have you ever been dismissed, been subject to a formal disciplinary investigation, or had any action taken against your professional registration?
Experience:
- frontline : 4 years (required)
Licence/Certification:
- HCPC registration (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
