Assistant Accommodation Manager
Ullswater Heights Holiday Park – Penrith, Cumbria
Full Time | Permanent
Join the team behind one of the UK's leading luxury holiday parks.
Ullswater Heights is an award-winning 5-star holiday park nestled in the heart of the Lake District, offering luxury lodges, safari tents and glamping pods in an exceptional setting. Our guests expect the very highest standards, and we're looking for an enthusiastic, organised and hands-on Assistant Accommodation Manager to help us deliver an outstanding experience every single day.
Working alongside the Accommodation Manager, you'll play a vital role in leading our housekeeping operation, ensuring every accommodation unit is beautifully presented and ready to welcome guests. This is a varied role that combines leadership, quality control, administration and hands-on support, making it ideal for someone who enjoys leading by example.
The Role
As Assistant Accommodation Manager, you'll support the day-to-day running of the Accommodation Department and take full responsibility for the operation in the Accommodation Manager's absence.
Your responsibilities will include:
- Supporting the daily management of our housekeeping operation across luxury lodges, safari tents, pods and glamping accommodation.
- Leading by example by assisting with cleaning, changeovers, inspections and quality checks when required.
- Ensuring all accommodation is cleaned, presented and maintained to our 5-star standards ahead of every guest arrival.
- Carrying out regular accommodation inspections and maintaining a robust quality audit programme.
- Planning and coordinating deep cleans throughout the year to ensure accommodation remains in exceptional condition.
- Supporting the recruitment, training and development of the housekeeping team, helping to build a positive and motivated working environment.
- Continually reviewing working practices to improve efficiency, productivity and the overall guest experience.
- Managing accommodation inventory and stock levels, ensuring every lodge is fully equipped and presented correctly.
- Liaising closely with the Maintenance Team to report and follow up on any defects or maintenance issues to ensure they're resolved promptly.
- Working with suppliers and contractors to ensure services are delivered efficiently and professionally.
- Responding to guest feedback, complaints and housekeeping queries in a professional, empathetic and solution-focused manner.
- Ensuring all equipment is maintained to a safe working standard and highlighting any issues promptly.
- Ensuring all company policies, procedures, Health & Safety and COSHH regulations are followed at all times.
About You
We're looking for someone who:
- Has previous experience within housekeeping or accommodation management, ideally within hospitality, hotels or holiday parks.
- Has experience supervising or leading a team.
- Has exceptional attention to detail and takes pride in delivering consistently high standards.
- Is highly organised and able to prioritise effectively during busy changeover days.
- Has excellent communication and interpersonal skills.
- Is confident dealing with guest enquiries and resolving issues professionally.
- Is proactive, reliable and enjoys working as part of a close-knit team.
- Is flexible and able to work weekends and bank holidays as part of a rota.
What We Offer
- Competitive salary.
- Company pension scheme.
- Uniform provided.
- Employee discounts across Leisure Resorts.
- Ongoing training and development with genuine opportunities to progress your career.
- A supportive management team and a positive working environment.
- The opportunity to work in one of the most beautiful locations in the UK.
If you're passionate about delivering exceptional standards and creating memorable guest experiences, we'd love to hear from you.
Join Ullswater Heights and help us deliver unforgettable stays from the moment our guests walk through the door.
Job Type: Full-time
Pay: £13.05 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
Work Location: In person
