Infrastructure engineers Work, Jobs in Wetheral, Cma (with Salaries)

2nd Line IT Support Engineer
Gemini —Carlisle
- Full-time
- Customer service
- Mentoring
- Referral programme
Quick apply
14d
Graduate Electrical Building Services Engineer
North Yorkshire Council —Penrith
- £33,000 - £35,000 a year
- Full-time
- Hybrid work
- Engineering
- Travel
- Café
IT Engineer
Castles and Coasts Housing Association —Carlisle
- £36,421 - £39,061 a year
- Full-time
- Hybrid work
- Azure
- IT
Account Manager – DNOs
Siemens —Carlisle
- Full-time
- Hybrid work
- Sales
- Engineering
- Business development
- Annual leave
- Flexible schedule
Principal Electrical Building Services Engineer
North Yorkshire Council —Penrith
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- AutoCAD
- Engineering
- Microsoft Office
Electrical Building Services Engineer
North Yorkshire Council —Penrith
- £35,000 - £42,000 a year
- Full-time
- Hybrid work
- AutoCAD
- Engineering
- Microsoft Office
Senior Electrical Building Services Engineer
North Yorkshire Council —Penrith
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- AutoCAD
- Engineering
- Microsoft Office
Automation Engineer
Lionweld Kennedy —Marsh
- Full-time
- Engineering
- Bachelor's degree
- Communication skills
- Free parking
- Employee assistance programme
Engineering Manager
Balfour Beatty —Penrith
- Night shift
- Management
- Engineering
- Maintenance
- Annual leave
Site Engineer
Balfour Beatty —Penrith
- Engineering
- Construction experience
- Communication skills
- Annual leave
Quantity Surveyor
Rimkus —Carlisle
- Full-time
- Hybrid work
- Contracts
Quick apply
Environmental Sustainability Manager
Balfour Beatty —Penrith
- Hybrid work
- Annual leave
Site Engineer
Kier Group —Penrith
- £32,000 - £42,000 a year
- Part-time
- No degree
- Travel
- Flexible schedule
3d
Senior/Principal Engineer - Bridges
WSP —Carlisle
- Part-time
- Hybrid work
- Civil engineering
- Engineering
- Maintenance
- Flexitime
- Work from home
Senior Structural Engineer
Amey Ltd —Penrith
- Part-time
- Master's degree
- Bachelor's degree
- Leadership
- Annual leave
- Flexible schedule
Quick apply

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Graduate Electrical Building Services Engineer
North Yorkshire Council —Penrith
A benefits scheme which includes a good maternity leave package, cycle2work scheme and our online voucher portal giving access to discounts from leading…
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OpenWorks Engineering —Prudhoe
Our products provide ultra-high performance, real-time detection, tracking, identification and targeting of dynamic aerial threats.
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infrastructure engineers jobs near wetheral, cma

2nd Line IT Support Engineer

Gemini -
Carlisle

Quick apply

Job details

Permanent | Full-time
14 days ago

Benefits

Paid volunteer time
Referral programme

Qualifications

Customer service
CCNA
DHCP
VoIP
IT support
Mentoring
DNS
IP networking
Root cause analysis

Full job description

2nd Line Technical Support Engineer

Location: Carlisle Cumbria

Position Type: Full-time, Permanent

Hours: Monday to Friday, 08:30 - 17:30

Salary Range: Negotiable (Depending on experience)

About Global 4

At Global 4, we Love Tech. We provide a wide range of market-leading telecom, connectivity, cloud, and IT services to businesses across the UK. Our vision is to solve our customers' technology challenges by advising, implementing, and supporting the right solutions with best-in-class service excellence.

Purpose of the Role

As a 2nd Line Technical Support Engineer, you will bridge the gap between initial triage and deep infrastructure/vendor support. You will act as the key escalation point for our 1st Line team, taking ownership of complex data, broadband, and Unified Communications (UCaaS) faults. Operating in a fast-paced environment, your goal is to troubleshoot technical issues efficiently, hit strict Service Level Agreements (SLAs), and communicate technical resolutions in simple, clear terms to our customers.

Key Responsibilities

Provide 2nd Line Technical Support for escalated incidents across broadband, VoIP, and network infrastructure, ensuring timely and effective resolution with minimal supervision.
Perform advanced diagnostics and fault isolation using tools such as packet capture analysis, SIP tracing, and router configuration interfaces (e.g., CLI, GUI).
Troubleshoot and resolve complex service-affecting issues including latency, jitter, call routing anomalies, and authentication failures across multi-vendor platforms.
Liaise with third-party providers (e.g., carriers, hardware vendors, hosted service platforms) to escalate and coordinate resolution of external faults.
Maintain comprehensive and structured ticket documentation, ensuring all actions, timestamps, and communications are logged in accordance with internal standards and regulatory frameworks (ISO 27001, GDPR).
Conduct validation testing post-resolution, including line tests, QoS verification, and service restoration checks to ensure no residual impact to the customer.
Proactively monitor ticket queues and system alerts, triaging based on severity, SLA targets, and customer impact to maintain operational efficiency.
Contribute to root cause analysis and problem management by identifying recurring faults and proposing long-term fixes or process improvements.
Collaborate with engineering, provisioning, and service delivery teams to ensure seamless handovers and coordinated resolution of cross-functional issues.
Act as a technical escalation point within the team, supporting junior staff and sharing expertise through documentation, training, and peer mentoring.
Demonstrate a strong working knowledge of IP networking (DNS, DHCP, NAT, VLANs), SIP protocol behaviour, and broadband technologies (FTTC, FTTP, ADSL).
Translate complex technical findings into clear, customer-friendly language, ensuring clients are informed and reassured throughout the support lifecycle.

Skills & Qualifications

Essential Experience

Minimum 2 years of experience working in a dedicated IT Support or managed service provider (MSP) helpdesk environment.
Strong fundamental knowledge of IP Networking (DNS, DHCP, NAT, Subnetting, and VLANs).
Proven technical understanding of SIP Protocol behavior and broadband technologies.
A natural aptitude for problem-solving under pressure with impeccable attention to detail.

Desirable Certifications (Highly Advantaged)

Strong practical knowledge of configuring, maintaining, and troubleshooting Meraki or DrayTek routers.
Microsoft Cloud Technologies
CCNA or equivalent networking certification.

Core Competencies

Customer Centric: A passionate, warm, and open approach to customer service with strong conflict resolution skills.
Highly Organised: Able to effectively multitask, prioritise tasks, and jump between varying priority tickets seamlessly.
Solution-Driven: A proactive team player focused on quality execution, trend analysis, and root-cause fix identification.

What We Offer

50% off our Broadband & Utility packages, completely free after two years
£1,000 Refer A Friend Scheme
25 days holiday allowance plus bank holidays- increasing up to 30 days with length of service
£250 Bright Ideas Scheme
Quarterly Top Performer's Day Out
Buy & Sell holiday allowance scheme
Death in service benefit
Friday fridge
Paid Charity leave

Quick apply

Refine Your Search

infrastructure engineers jobs in wetheral, cma

2nd Line IT Support Engineer

Graduate Electrical Building Services Engineer

IT Engineer

Account Manager – DNOs

Principal Electrical Building Services Engineer

Electrical Building Services Engineer

Senior Electrical Building Services Engineer

Automation Engineer

Engineering Manager

Site Engineer

Quantity Surveyor

Environmental Sustainability Manager

Site Engineer

Senior/Principal Engineer - Bridges

Senior Structural Engineer

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