Support associate Work, Jobs in Wetherby, Wyk (with Salaries)

1st/2nd Line IT Support - £27,000-£34,000
Humnize —Wetherby
- £27,000 - £34,000 a year
- Rotating shift
- Azure
- Computer networking
- Communication skills
- Free parking
Team Member
NEXT —Knaresborough
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
Associate Advisor
iTrust121 —York
- £24,000 - £33,000 a year
- Full-time
- Analysis skills
- Organisational skills
- Financial services
- Free parking
Quick apply
5d
Retail Associate
TK Maxx —Wakefield
- Part-time
- Customer service
- No experience needed
- Employee discount
3h
Customer Support Associate
Nationwide Building Society —Leeds
- From £26,500 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
5d
Operations & Logistics Internship, Amazon Logistics
Amazon EU SARL (UK Branch) —Wakefield
- Full-time
- English
- Analysis skills
- Business
9d
Entry Level SDR (HF13588991122)
Flourish —Harrogate
- £26,000 a year
- Full-time
- No experience needed
Quick apply
3d
Sales Associate
NEXT —Leeds
- £10.85 - £12.71 an hour
- Part-time
- Customer service
2d
Site Leadership - UK
CenCore Associates —Harrogate
- Weekend availability
- Management
- Customer service
- Supervising experience
Casual Sales Assistant (Leeds United)
Fanatics Commerce —Leeds
- Customer service
- POS
- Communication skills
Quick apply
5d
Research Associate 'Watts Right' Project
University of York —University of York
- £37,694 - £42,254 a year
- Part-time
- Doctoral degree
- Presentation skills
- Bachelor's degree
8d
Entry Level SDR (HF135889911)
Flourish —York
- £26,000 a year
- Full-time
- No experience needed
Quick apply
3d
Access Control Specialist - UK
CenCore Associates —Harrogate
- Full-time
- English
Research Associate
University of York —University of York
- £37,694 - £46,049 a year
- Full-time
- Spanish
- Doctoral degree
- University
Operations Associate (Part-Time) - Leeds
ALO —Leeds
- Part-time
- Customer service
Quick apply
National Security Program (NSP) Escort Program - UK
CenCore Associates —Harrogate
- Full-time
- No experience needed
- Analysis skills
- Education
Part Time Sales Associates, Calvin Klein - York
Calvin Klein —York
- Part-time
- Communication skills
6d
Presentations Associate
Williams Lea —Leeds
- £29,227 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Software troubleshooting
- Referral programme
9d
Healthcare Analytics & Insights Associate
ReportedHealth —Leeds
- Up to £38,000 a year
- Part-time
- Microsoft Powerpoint
- Data analysis skills
- Business development
Quick apply
19h
Part-Time Access Control Specialist - UK
CenCore Associates —Harrogate
- Part-time
- English

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1st/2nd Line IT Support - £27,000-£34,000

Humnize
Wetherby

Apply Now

Job details

£27,000 - £34,000 a year

Benefits

Free parking
Free flu jabs
Company pension
Private medical insurance

Qualifications

Microsoft Windows Server
Technical troubleshooting
Customer service call handling
ITIL Certification
Driving Licence
Azure
Inbound customer enquiry call handling
Kubernetes
Ticket management
ITIL
Ticket management systems
Technical support incident logging
Computer networking
Customer support
VMWare
Fault diagnosis and repair
Communication skills
Microsoft Azure
PowerShell scripting
Help desk

Full job description

We’re working with an established and progressive IT managed services provider based in Wetherby that’s been certified as a Great Place to Work.

They’re not your average MSP. Their clients include government departments, police forces, and organisations handling highly classified data — which means the tech is serious, the standards are high, and the work genuinely matters. They’re vendor-agnostic too, so you’ll get your hands on a broad range of enterprise technology including VMware, Cisco, Checkpoint, Fortinet, Dell, Linux, Windows Server, MS Azure/O365, and even Kubernetes.

Their Wetherby office is something special — it was a finalist in the Inspired Spaces North awards — and was officially voted a Great Place to Work.

We’re helping them find a Service Support Engineer to join their Service Support Team — the engine room of the wider technical operation. This team combines what were traditionally separate 1st and 2nd line functions, so the work is varied and the learning curve is rewarding.

If you’re a strong 1st liner ready to step up, or an established 2nd liner looking for somewhere you’ll genuinely enjoy working, this is one to look at seriously.

What you’ll be doing

The role is the first point of contact for clients, but it goes well beyond answering calls and logging tickets. You’ll be diagnosing and resolving faults, coordinating patching and upgrades across client environments, managing tickets through to resolution within SLAs, and keeping clients informed throughout.

You’ll also visit client sites and data centres for installation work, fault diagnosis, and consultancy — so no two weeks look the same. On top of the day-to-day, you’ll contribute to the team’s knowledge base, coach colleagues, and get involved in service upgrades and smaller project work. There’s also the potential to join the out-of-hours on-call rota down the line.

The team works a rotating shift pattern: typically two weeks of earlies (08:00–16:30) followed by one week of lates (09:30–18:00), Monday to Friday, with an hour for lunch. There’s also flexibility for the occasional work-from-home day when needed.

What they’re looking for

At least 12 months in a technical helpdesk, service desk, or IT support role (or equivalent experience supporting Azure/O365, networking, Windows/Linux Server, or VMware environments)
Experience diagnosing technical problems at 1st/2nd line level
A foundation-level industry certification such as Microsoft Fundamentals, CompTIA, ITIL Foundation, or Fortinet Fundamentals
Experience using helpdesk or ticketing software
Strong communication skills — you can explain technical issues clearly to non-technical people
A genuine commitment to first-class customer service
A full, clean driving licence and access to your own vehicle (site visits are part of the role)

It would also be great if you had:

An associate or administrator-level certification from Microsoft, Cisco, Fortinet, RedHat, Checkpoint, or in Kubernetes
Knowledge of the ITIL framework
Experience with PowerShell, Ansible, or patch management
Familiarity with Kubernetes and containerised solutions
An understanding of networking fundamentals or cybersecurity basics

Benefits

25 days holiday rising to 29 (+ bank holidays) + an additional day off for your birthday
Fully funded BUPA Medical and Dental cover after probation + 3x Death in Service
Company Pension — 3% employer, 5% employee (you can contribute more)
£100 gross per month cost of living allowance
Circa £50 net per month fuel contribution for travelling to work
2 weeks full pay Paternity Leave
12 weeks full pay Maternity Leave + statutory for the remainder
Up to 1 month paid long-term absence + 10 days paid for infrequent unconnected absence
Free parking with EV charging points
Free flu jabs

Interview process

Our screening process is designed to save everyone time. If you meet the requirements above, we’ll invite you for a video interview with us to discuss your experience and learn more about you. We’ll then shortlist and submit your details to our client.

The next stage is a face-to-face interview at their Wetherby office with the hiring manager and team leader. Following that, a decision will be made.

Please note: You’ll need to be prepared to undergo security vetting and complete police questionnaires as a condition of employment.

Equal Opportunity: Humnize represents clients that are equal opportunity employers and do not discriminate based on race, nationality, gender, religion, age, sexual orientation, marital status, disability, or any other protected category. We and our clients celebrate diversity and are committed to creating inclusive environments for all employees.

Please note: in line with the UK employment law, candidates must be eligible to live and work in the UK, and upon offer, proof of eligibility will be required.

Apply Now

Refine Your Search

support associate jobs in wetherby, wyk

1st/2nd Line IT Support - £27,000-£34,000

Team Member

Associate Advisor

Retail Associate

Customer Support Associate

Operations & Logistics Internship, Amazon Logistics

Entry Level SDR (HF13588991122)

Sales Associate

Site Leadership - UK

Casual Sales Assistant (Leeds United)

Research Associate 'Watts Right' Project

Entry Level SDR (HF135889911)

Access Control Specialist - UK

Research Associate

Operations Associate (Part-Time) - Leeds

National Security Program (NSP) Escort Program - UK

Part Time Sales Associates, Calvin Klein - York

Presentations Associate

Healthcare Analytics & Insights Associate

Part-Time Access Control Specialist - UK

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