Hippo is a rapidly growing digital consultancy passionate about building and delivering transformative digital solutions for a diverse range of Public and Private sector clients. We are recruiting for an Intermediate User Researcher to support our mission. We work at the intersection of strategy, design, and technology to solve complex problems and create lasting value. Our collaborative and agile culture empowers our teams to make a genuine impact.
As an Intermediate User Researcher, you will play an important role in making Hippo the best Consultancy out there. You will work as part of a multi-disciplinary team combining data, design, product, delivery, analysis and engineering to deliver bespoke digital services that make a positive and meaningful impact on organisations and society. We're confident in our abilities, authentic in our approach, and passionate about what we do.
You will act as an Intermediate Consultant to deliver User Research services to our clients. You will take initiative in planning and executing research activities independently, applying appropriate methodologies to uncover user needs and patterns. You will collaborate closely with designers and product teams to translate these findings into actionable insights that drive project success .
Our solutions empower our customers to build and support secure, scalable, and well-engineered systems beyond traditional boundaries that allow our customers to understand and get the most from their data and digital services. The Intermediate User Researcher will be a key player and implementer in this.
Please note we are looking for candidates who are looking for growth at the Intermediate level; therefore, the advertised salary band represents the entry point for this level, allowing for clear progression within the role, which we are very keen to support.
Your Role in a Nutshell:
Collaborate with teams to develop comprehensive research plans that align with delivery goals and timelines.
Independently conduct various research activities, such as moderated usability testing or contextual interviews, ensuring high-quality outputs.
Synthesize research data from multiple sources at pace to identify patterns, trends, and actionable insights.
Present research findings in a compelling way that helps teams and stakeholders align on user-centered decisions.
Proactively identify and navigate potential ethical risks and safeguarding issues within research sessions.
Manage the operational aspects of research projects, including developing recruitment strategies and compliant data practices.
Essential Experience
Proven experience in planning and executing end-to-end user research within an agile environment.
Ability to select and adapt research methods (e.g., usability testing, interviews, surveys) to meet clear project objectives.
Strong skills in qualitative analysis and the ability to turn complex data into simple, actionable recommendations for design and product teams.
Experience working in a multidisciplinary team and building positive relationships with cross-functional members.
Familiarity with ethical standards and GDPR compliance in the context of user research.
Desirable Experience
Experience conducting research with vulnerable groups or in sensitive problem spaces.
Knowledge of accessibility standards (e.g., WCAG) and experience conducting inclusive research with users who have access needs.
Contributing to an internal community of practice by sharing knowledge and best practices.
What makes us GREAT?
Alongside working with some of the most talented people out there and on-top of a competitive salary, which we’re transparent about from the outset, you can also expect a range of benefits:
Contributory Pension Scheme (Hippo 6% & Employee 2%)
25 Days Holiday plus UK Public Holidays
Perkbox access for a wide range of discounts
Critical illness cover
Life assurance and death in service cover
Volunteer days
Cycle-to-work scheme for the avid cyclists
Salary sacrifice electric vehicles scheme
Season ticket loans
Financial and general wellbeing sessions
Flexible benefits scheme with options of:
Diversity, Inclusion and Belonging at Hippo
At Hippo, we’re dedicated to creating a diverse, equitable and inclusive workplace that works for everyone. We understand that having a diverse team unlocks our capacity for innovation, creativity and problem solving. Only by building a community of diverse perspectives, cultures and socio-economic backgrounds can we create an environment where all can contribute and thrive.
We actively encourage applications from underrepresented groups including women, ethnic minorities, LGBTQ+, neurodivergent and people with disabilities. We are committed to providing an inclusive and accessible recruitment process that reflects our workplace culture. We are a registered Disability Confident Employer, Mindful Employer, Endometriosis Friendly Employer and a member of the Armed Forces Covenant. Hippo continually strives to remove barriers, provide accommodations and offer reasonable adjustments to ensure equity throughout our practices.
Hi, we’re Hippo
At Hippo, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centred design and software engineering. We're a digital services partner who is genuinely invested in helping our clients thrive as modern organisations. Our delivery methodology is truly agile, from concept to reality, supporting innovation and continuous improvement to achieve your desired outcomes.
We firmly believe that technology should serve humanity, not the other way around. We take a human-centred approach to everything we do because we understand that complex problems require a service design approach. This means understanding how users behave and ensuring our solutions work for them in the real world.
Our combination of data, design, and engineering delivers bespoke digital services that make a positive and meaningful impact on organisations and society.
Have a look through our Website at Our Story & Purpose, Our Culture & Values, Case Studies and Our Solutions & Services to find out some more!
Hippo Locations
We are headquartered in Leeds and have offices across the UK in Glasgow, Manchester, Birmingham, London and Bristol. We're on the lookout for top talent nationwide but you need to be located within reasonable travelling distance from one of our offices. Given the dynamic nature of a consulting business, you may be required to work on-site at a Hippo office or at an in/out of town client location for a number of days per week (client dependent) and therefore candidates will need to be open/flexible to travel and working on one of those sites at least 2 days per week. We offer a generous relocation support package of up to £8,000 (please ask for terms and conditions) to help make your move a smooth one.
