Research program coordinator Work, Jobs in Weybridge, Eng (with Salaries)

Customer Services Coordinator
Cochlear Ltd —Addlestone
- Full-time
- Salesforce
- Organisational skills
- Computer skills
- Flexible schedule
- Life insurance
Senior Manager, Media Strategy & Governance
Sony Europe BV, United Kingdom —Weybridge
- Full-time
- Analysis skills
- Communication skills
Project Coordinator, Data Monitoring - Entry Level
Medpace, Inc. —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Bachelor's degree
- Annual leave
- Work from home
Project Specialist - Clinical Registry Coordinator - UK Based
IQVIA —Reading
- Full-time
- Remote
- Bachelor's degree
- Work from home
Referral Order Reparation and Volunteer Coordinator
Barnet Council —London
- Full-time
- Hybrid work
- Presentation skills
- Recruiting
- Communication skills
- Annual leave
- Employee discount
eClinical Coordinator (London, Entry Level)
Medpace, Inc. —London
- Full-time
- Microsoft Word
- Software troubleshooting
- English
- Annual leave
- Work from home
Marketing & Communications Specialist - Home Entertainment (FTC)
Sony Europe BV, United Kingdom —Weybridge
- Full-time
- Presentation skills
- Communication skills
- Analytics
7d
Office & Operations Coordinator
Milltown Partners —London
- £29,000 - £33,000 a year
- Full-time
- Google Suite
- English
- Research
10d
Product Manager - Digital Imaging
Sony Europe BV, United Kingdom —Weybridge
- Full-time
- Data analysis skills
- English
- Analysis skills
Event Coordinator
Brand Revolutions —London
Events Project Coordinator
Freeman Company —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Travel
- Annual leave
Talent Coordinator
Insanity —London
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Conflict management
- Organisational skills
- Communication skills
Quick apply
Senior Analyst - Digital Imaging Product Planning
Sony Europe BV, United Kingdom —Weybridge
- Full-time
- Analysis skills
- Organisational skills
- Time management
10d
Client Research Coordinator
Dexters —London
- £27,000 - £29,000 a year
- Full-time
- CRM software
- Customer service
- Writing skills
- Employee discount
Quick apply
Data Coordinator (London, Entry-Level)
Medpace, Inc. —London
- Full-time
- Microsoft Word
- English
- Bachelor's degree
- Annual leave
- Work from home
Admissions Counsellor (US Colleges)
Crimson Education —London
- Full-time
- Remote
- Project management
- Bachelor's degree
- Organisational skills
Career Evening at Medpace London - Project Coordinator
Medpace, Inc. —London
- Full-time
- English
- Bachelor's degree
- Organisational skills
- Annual leave
- Work from home
1d
Clinical Trials Coordinator - London
Re:Cognition Health —London
- £34,000 - £38,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Business development
- Annual leave
- Employee assistance programme
Quick apply
18h
PA and Team Coordinator
Burson —London
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Research
8d
Training and Quality Coordinator
Cancer Research UK —London
- £28,000 - £32,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Travel
1d

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Customer Services Coordinator

Cochlear Ltd -
Addlestone

Apply Now

Job details

Full-time

Benefits

Cycle to work scheme
Company pension
Flexible schedule
Life insurance
Referral programme

Qualifications

Technical troubleshooting
Salesforce
ERP software
Microsoft Office Suite
Organisational skills
Computer skills
Customer support
Customer interaction
Multidisciplinary collaboration
Communication skills
Help desk

Full job description

Change people’s lives and love what you do! Cochlear develops world-leading medical devices that help people hear and be heard. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear or acoustic implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives.

As a Customer Service Coordinator, you will help deliver an exceptional experience to recipients, customers, clinics and healthcare professionals.

You will act as a first point of contact across multiple channels, supporting customer enquiries, order management, product and connectivity troubleshooting, account administration and service requests.

Working closely with clinical, technical, field and internal support teams, you will ensure customers receive timely, accurate and supportive service while maintaining high standards of data accuracy, privacy and compliance.

What you will do:

Provide first-line customer, product, technical and administrative support to recipients, clinics, customers and healthcare professionals.
Respond to enquiries professionally, resolve issues where possible and escalate more complex technical or clinical questions to the relevant teams.
Support order management, including order confirmation, product availability, invoicing and customer-specific procedures.
Maintain accurate customer, contract, account and order information across relevant systems, including Oracle, Salesforce and other applications.
Support recipient registration, program enrolment, online store onboarding, consent management and welcome information for new recipients.
Assist with after-sales care, shipping, returns, service, repairs, travel program applications and related customer support activities.
Use product knowledge to support troubleshooting across devices, accessories, apps, Bluetooth and connectivity queries.
Handle customer and recipient data securely, ensuring compliance with privacy, GDPR, quality and information security requirements.
Contribute to knowledge management, process improvements and team deliverables while following relevant quality and safety procedures.

About You:

You are customer-focused, empathetic and motivated by providing helpful, professional support.
You communicate clearly and can explain technical information in a way that is easy to understand.
You are organised, accurate and comfortable managing multiple enquiries, systems and priorities at the same time.
You enjoy solving problems, learning about products and working collaboratively with customers, clinics and internal teams.
You are sensitive to the needs of recipients and customers, and you take privacy, confidentiality and compliance seriously.

Required Skills & Experience:

Previous customer service experience or experience in a customer-facing support role.
Strong working knowledge of Microsoft Office applications, particularly Excel
Strong communication skills, with the ability to explain technical information clearly to different audiences.
Experience handling customer enquiries and resolving issues in a professional and timely manner.
Strong administrative and organisational skills, with high accuracy and attention to detail.
Confidence using multiple systems and applications to manage customer information and processes.
Ability to work collaboratively across teams and manage competing priorities.
Strong technical aptitude and willingness to learn and troubleshoot medical devices, mobile applications and connectivity solutions.
Understanding of data privacy, confidentiality, GDPR and information security requirements.

Desired Skills:

Experience supporting healthcare products, medical devices or other technical products.
Knowledge of CRM or ERP systems such as Salesforce, Oracle or SAP.
Experience working in a regulated healthcare, medical device or clinical environment.
Strong customer focus, problem-solving skills and commitment to delivering high-quality customer experience.
Empathy and sensitivity when supporting recipients with diverse needs and circumstances.
Self-motivated, adaptable and able to work effectively in a fast-paced environment.

Location & Working Pattern :

This is a 100% office-based position. Remote working is not available for this role

Why choose us?

For 40 years, Cochlear has been creating reliable products that continue to keep people connected to the world and to each other. We help people of all ages to hear in more than 180 countries around the world. Our technology connects people to life's possibilities and to the people who matter most. We have over 4000 employees globally dedicated to improving people's lives. To date, we have Invested over $2billion AUD in research and development.

Cochlear Offers You:

Competitive salary

25 days holidays (plus UK Bank Holidays)

company pension

flexible working patterns and the possibility to work remotely up to 40% per week

yearly salary review

Pension scheme

Group Life Insurance

Group Income Protection

Employee Referral Bonus

Service Anniversary Reward

Cycle to work scheme

Vitality health care

Medicash cashplan

free use of gym on business park and paid exercise classes available

This is your chance to be part of a premier organization with a great culture, working in a dynamic, growing and rapidly evolving environment to deliver outstanding results that benefit our customers every day. If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the APPLY button below!

Equal opportunities

Cochlear is committed to providing equal opportunities to avoid unlawful discrimination on the grounds of race, sex, disability, sexual orientation, religion/belief or age.

In line with our corporate ethics and statutory obligations we strive to ensure that the work environment is free of harassment and bullying and that everyone is treated with dignity and respect - this is an important aspect of ensuring equal opportunities in employment.

Apply Now

Refine Your Search

research program coordinator jobs in weybridge, eng

Customer Services Coordinator

Senior Manager, Media Strategy & Governance

Project Coordinator, Data Monitoring - Entry Level

Project Specialist - Clinical Registry Coordinator - UK Based

Referral Order Reparation and Volunteer Coordinator

eClinical Coordinator (London, Entry Level)

Marketing & Communications Specialist - Home Entertainment (FTC)

Office & Operations Coordinator

Product Manager - Digital Imaging

Event Coordinator

Events Project Coordinator

Talent Coordinator

Senior Analyst - Digital Imaging Product Planning

Client Research Coordinator

Data Coordinator (London, Entry-Level)

Admissions Counsellor (US Colleges)

Career Evening at Medpace London - Project Coordinator

Clinical Trials Coordinator - London

PA and Team Coordinator

Training and Quality Coordinator

I want to receive the latest job alerts for research program coordinator in weybridge, eng

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