Service desk engineer Work, Jobs in Whaley Bridge, Dby (with Salaries)

Helpdesk Administrator
Mitie —Buxton
- £23,874.96 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Data Center Engineer
Datum Datacentres Ltd —Manchester
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- English
- Life insurance
- Sick pay
Quick apply
8d
Service Desk Engineer
Shawbrook —Manchester
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Network Engineer (2nd Line)
Fusion Fibre Group —Warrington
- £34,000 - £42,000 a year
- Full-time
- Hybrid work
- Travel
- Computer networking
- Linux
Quick apply
4d
Level 1 Helpdesk Engineer
FluidOne —Sheffield
- Full-time
- Customer service
- Windows
- Computer networking
- Employee assistance programme
6d
IT Engineer Degree Apprentice
QA Apprenticeships —Stockport
- £29,064 - £32,061 a year
- Full-time
- Windows
- Project management
- Continuous improvement
- Free parking
5d
BIM Technician
Mitie —Chesterfield
- Up to £42,000 a year
- Full-time
- AutoCAD
- Microsoft Excel
- Computer literacy
Professional Services Engineer
Resolve IT Solutions —Sheffield
- £28,500 - £36,000 a year
- Full-time
- Maintenance
- SharePoint
- In-person
- Free parking
Quick apply
3d
IT Support Engineer
Serries Business and Technology Services —Manchester
- £30,000 - £34,000 a year
- Full-time
- Microsoft Outlook
- SharePoint
- IT
Quick apply
2d
IT Service Desk/Site Engineer
JN Bentley —Manchester
- Full-time
- Customer service
- Windows
- Travel
Quick apply
11d
Level 2 Helpdesk Engineer
FluidOne —Sheffield
- Full-time
- Remote
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
Service Desk Team Leader
LIMA —Salford
- £45,000 - £50,000 a year
- Computer networking
- Organisational skills
- Leadership
- Employee assistance programme
Service Desk Manager
Humnize —Manchester
- £35,000 - £40,000 a year
- Full-time
- Organisational skills
- IT
- Communication skills
EUC Engineer
CGI —Manchester
- Full-time
- Software troubleshooting
- Customer service
- IT
Quick apply
11d
IT Support Technician
Elevate Technology Group —Chesterfield
- £27,000 - £32,000 a year
- Azure
Customer Help Desk Advisor
JLA —Sowerby Bridge
- £25,272 a year
- Full-time
- Hybrid work
- Microsoft Word
- Customer service
- Computer literacy
- Free parking
- Annual leave
Quick apply
Technical Support Supervisor
Itecnologies IT Services Ltd —Manchester
- £3,200 - £5,000 a month
- Full-time
- Customer service
- Windows
- Microsoft Office
- Health & wellbeing programme
- Flexitime
Quick apply
2nd Line Service Desk Team Leader
Capgemini —Manchester
- Hybrid work
- AWS
- Continuous improvement
- Mentoring
6d
Senior Network Engineer
razorblue Careers —Salford
- £48,000 - £53,000 a year
- Hybrid work
- English
- Computer networking
- Life insurance
- Referral programme
Quick apply
End User Support Engineer I
Arch Capital Group Ltd. —Manchester
- Full-time
- Azure
- Customer service
- Windows

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Helpdesk Administrator

Mitie -
Buxton

Apply Now

Job details

Permanent | Full-time
£23,874.96 a year

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service

Full job description

Contract: Permanent
Type: Full time
Hours: 37.5 (8:30 - 5pm Mon to Fri-No weekends of bank holidays)
Pay/Salary: £23,874.96 per annum
Location: HSE Buxton, Harpur Hill, Buxton, Derbyshire, England, SK17 9JN

To effectively operate the Helpdesk and associated communication systems at HSE Buxton, delivering a professional, efficient and customer-orientated service. To log service requests and communicate these requirements to Mitie staff, liaising with customers, ensuring deadlines are met, and carrying out general administration tasks.

Responsibilities

Answer calls and emails directed to the Helpdesk.
Issue Reactive Helpdesk calls to Managers/Engineers, applying the appropriate priority required.
Monitor times and dates and chase jobs. Inform Managers of any jobs which are about to go out-of-date.
Carryout administrative support and general duties assigned by the Helpdesk Manager
On a daily basis, staff will be expected to make decisions regarding service delivery. Where conflicting priorities arise they will need to assess the task and direct staff appropriately within set guidelines and protocols.
To monitor and update all service desk requests and take appropriate action to prevent non-compliant incidents in line with policies and procedures.
To report system and equipment faults to the appropriate personnel.
To respond to all reported alarms, ensuring appropriate action taken.
Data input for work orders to be raised and filing of job sheets.
Managing pool vehicles and the pool vehicle log.
Issue additional work tasks to Managers as applicable. Record and monitor progress of additional works.
Close and update PPMs on helpdesk once completed.
Provide general administrative support.
Assist with the monthly reporting
Ensure record keeping, reports and processes are updated on a regular basis
Log any outgoing written correspondence
Follow all company and site procedures

Knowledge skills & experience

Essential

Excellent customer service skills.
High standard of customer awareness.
Keyboard skills.
Confident telephone manner.
Able to assess and prioritise work.
Good listening skills.
Literate & numerate

Desired

A helpdesk/customer service background
Familiarity with Microsoft Outlook, Excel and Word
Familiarity with Health and Safety

Person

Good communicator.
Reliable.
Flexible.
Organised.
Able to work on own initiative or as part of a team.

Apply Now

Refine Your Search

service desk engineer jobs in whaley bridge, dby

Helpdesk Administrator

Data Center Engineer

Service Desk Engineer

Network Engineer (2nd Line)

Level 1 Helpdesk Engineer

IT Engineer Degree Apprentice

BIM Technician

Professional Services Engineer

IT Support Engineer

IT Service Desk/Site Engineer

Level 2 Helpdesk Engineer

Service Desk Team Leader

Service Desk Manager

EUC Engineer

IT Support Technician

Customer Help Desk Advisor

Technical Support Supervisor

2nd Line Service Desk Team Leader

Senior Network Engineer

End User Support Engineer I

I want to receive the latest job alerts for service desk engineer in whaley bridge, dby

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Contract: Permanent
Type: Full time
Hours: 37.5 (8:30 - 5pm Mon to Fri-No weekends of bank holidays)
Pay/Salary: £23,874.96 per annum
Location: HSE Buxton, Harpur Hill, Buxton, Derbyshire, England, SK17 9JN

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service desk engineer jobs in whaley bridge, dby

I want to receive the latest job alerts for service desk engineer in whaley bridge, dby

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Contract: Permanent Type: Full time Hours: 37.5 (8:30 - 5pm Mon to Fri-No weekends of bank holidays) Pay/Salary: £23,874.96 per annum Location: HSE Buxton, Harpur Hill, Buxton, Derbyshire, England, SK17 9JN

Contract: Permanent
Type: Full time
Hours: 37.5 (8:30 - 5pm Mon to Fri-No weekends of bank holidays)
Pay/Salary: £23,874.96 per annum
Location: HSE Buxton, Harpur Hill, Buxton, Derbyshire, England, SK17 9JN