Service desk support Work, Jobs in Whaley Bridge, Dby (with Salaries)

IT Service Desk Analyst Apprentice
QA Apprenticeships —Macclesfield
- £18,000 - £20,000 a year
- Full-time
- Azure
- Continuous improvement
- Organisational skills
Service Desk Coordinator
Drainage Consultants Limited —Stockport
- From £32,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
Quick apply
1d
1st Line Service Desk Technician
Cloud10 IT —Manchester
- £27,000 - £32,000 a year
- Overtime
- Azure
- Customer service
- Organisational skills
- Work from home
Quick apply
9d
Service Desk Engineer Apprentice
Places for People —Northwich
- £26,000 a year
- Full-time
- Hospitality
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
2d
Host / Receptionist - Alderley Park
Bruntwood —Alderley Park
- £27,976 a year
- Full-time
- Hospitality
- Annual leave
10d
Receptionist
LAH Property Marketing —Manchester
- £31,400 a year
- Full-time
- Hybrid work
- Hospitality
- Front desk
- In-person
- Referral programme
Quick apply
3d
Patient Care Coordinator and Social Media Assistant
Glossop Physio —Glossop
- £25,000 - £28,000 a year
- Part-time
- Social media management
- Customer service
- Administrative experience
- Health & wellbeing programme
Quick apply
IT Service Desk Agent
Lookers —Manchester
- £26,000 - £27,000 a year
- Full-time
- Remote
- Customer service
- Travel
- Annual leave
Quick apply
1d
Receptionist
Portico Corporate Reception Management —Manchester
- £14,687 a year
- Part-time
- Hotel
- Hotel experience
- Annual leave
- Life insurance
Quick apply
8d
Helpdesk Administrator
Mitie —Buxton
- £23,874.96 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Patient Access Officer
HCA Healthcare UK —Wilmslow
- £27,105 a year
- Full-time
- Customer service
- Computer literacy
- Patient care
- Employee discount
Audio Typist
Manchester Surgical Services L —Wythenshawe
- Part-time
- English
- Microsoft Office
- Organisational skills
- Flexitime
Quick apply
2d
Customer Support Technician Apprentice
QA Apprenticeships —Sheffield
- £22,000 - £24,000 a year
- Full-time
- Communication skills
PA Part-time
Redbrick Academy —Manchester
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Night Receptionist
Manchester Marriott Hotel Piccadilly —Manchester
- £12.92 an hour
- Full-time
- Hospitality
- Hotel
- Front desk
- Employee discount
- Referral programme
Quick apply
1d
Hotel - Duty Manager
Premier Inn —Macclesfield
- Up to £13.86 an hour
- Part-time
- Hotel
- Leadership
- Restaurant
- Employee discount
Quick apply
7d
Bartender
Holiday Inn Manchester Airport —Manchester
- £13.03 an hour
- Part-time
- Hospitality
- Bar
- Casual dining restaurant
- Employee assistance programme
- Employee discount
9d
Service Technician
Crane NXT —Sheffield
- Full-time
- Windows
- Microsoft Office
- Travel
- Paid training
- Annual leave
10d
Receptionist
CitySuites —Salford
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
Quick apply
9d
Service Technician
Crane Payment Innovations —Sheffield
- Full-time
- Windows
- Microsoft Office
- Travel
- Paid training
- Annual leave
10d

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IT Service Desk Analyst Apprentice

QA Apprenticeships -
Macclesfield

Apply Now

Job details

Full-time
£18,000 - £20,000 a year

Qualifications

Azure
GCSE
Information security
Continuous improvement
Organisational skills
IT
Communication skills

Full job description

About Bodycote:

We are a leading, global performance metallurgy business, improving properties and extending lives of our customers’ products through advanced thermal and surface processing. Bodycote offers materials solutions for virtually every market sector with a focus on aerospace and defence, automotive, energy, industrial, consumer and medical.

About the role:

This role is designed to develop the technical, professional, and service management capabilities of an individual delivering supervised first‑line IT support. The role is aligned to the Microsoft Azure Cloud Support Specialist Level 3 apprenticeship and combines on‑the‑job experience with a structured apprenticeship programme, enabling the individual to build capability progressively within a live IT service environment.

The role is part of the IT Service Desk function and operates within an IT Service Management (ITSM) framework. The role holder will work under the guidance of the IT SDM, team leaders and senior analysts.

Responsibilities:

Service desk support: Act as a first point of contact for IT support via phone and self‑service portal. Log, categorise, prioritise, and update incidents and service requests within the ITSM tool. Resolve common IT issues at first contact, following documented procedures. Escalate complex or unresolved issues in line with defined escalation paths. Ensure users are kept informed of progress in a professional and timely manner
Learning & apprenticeship commitment: Participate fully in the apprenticeship programme. Complete required learning activities, assessments, and reviews. Apply learning directly to day‑to‑day service desk activities. Use feedback constructively to improve performance and capability
Process, security & documentation: Follow approved standard operating procedures, runbooks, and working practices. Maintain accurate and complete ticket records. Contribute to knowledge articles as skills and confidence develop. Comply with information security, confidentiality, and data protection requirements
Team & professional behaviours: Work collaboratively with colleagues across the service desk and IT teams. Demonstrate professionalism, reliability, and a customer‑focused mindset. Show willingness to ask questions and seek support when required

Required skills:

Basic IT literacy (e.g. using computers, email, applications)
Awareness of customer service principles
Clear verbal and written communication
Ability to follow instructions and procedures
Basic problem‑solving and organisational skills
Willingness to learn and develop
Professional and reliable approach to work
Positive attitude toward helping others

Entry requirements:

3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours: 9am to 5pm, Monday to Friday with an hour’s unpaid lunch break

Benefits:

Whether you’re working in one of our state-of-the-art facilities, supporting clients on the ground, or contributing behind the scenes, you’ll be part of a global community that values skill, reliability, and continuous improvement. We’re in this together!

At Bodycote, we recognise that our people want to grow, and take on new challenge, and we’re committed to supporting that journey.

While we continue to build structured pathways for career progression, it’s a clear focus for us. We are creating more opportunities for internal mobility, whether that’s moving between functions, stepping into new roles within our sites, or exploring options across our wider global business.

If you’re curious, ambitious, and ready to grow, we want Bodycote to be a place where you can build a long-term, evolving career.

Future prospects:

On successful completion of the apprenticeship, the individual may progress into an IT Service Desk Analyst role, subject to performance and business need.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Apply Now

Refine Your Search

service desk support jobs in whaley bridge, dby

IT Service Desk Analyst Apprentice

Service Desk Coordinator

1st Line Service Desk Technician

Service Desk Engineer Apprentice

Host / Receptionist - Alderley Park

Receptionist

Patient Care Coordinator and Social Media Assistant

IT Service Desk Agent

Receptionist

Helpdesk Administrator

Patient Access Officer

Audio Typist

Customer Support Technician Apprentice

PA Part-time

Night Receptionist

Hotel - Duty Manager

Bartender

Service Technician

Receptionist

Service Technician

I want to receive the latest job alerts for service desk support in whaley bridge, dby

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