Fcp Work, Jobs in Wharley End, Bdf (with Salaries)

NOC 3rd Line Technical Team Leader
Boxxe Group —Hemel Hempstead
- Analysis skills
- Continuous improvement
- Mentoring

Check out these similar jobs

Based on your search for fcp jobs.

NOC 3rd Line Technical Team Leader
Boxxe Group —Hemel Hempstead
Acting as a point of escalation for customers and internal stakeholders as required including participating in the On-Call management rota for out of hours…

I want to receive the latest job alerts for fcp in wharley end, bdf

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

fcp jobs near wharley end, bdf

Line Lead jobs in Coalville

3rd Line Support jobs in Birmingham

Line Lead jobs in Leicester

Line Lead jobs in Skelmersdale

Elizabeth Line Rail jobs in London

2nd Line Support jobs in Leeds

Line Lead jobs in Bilsthorpe

NOC 3rd Line Technical Team Leader

Boxxe Group -
Hemel Hempstead

Apply Now

Job details

Qualifications

Technical troubleshooting
Operations management
CCNP
IT team management
Stakeholder liaison
Mentoring junior staff
IT service management
Ticket management
Technical support
CCIE
Change management
Analysis skills
Service restoration
Continuous improvement
Mentoring
Professional development mentoring
Training & development
Network monitoring
Information technology team management
Fault diagnosis and repair
Team motivation leadership
Communication skills

Full job description

For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference.

At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human.

Your Mission

The boxxe NOC operates across Cisco, Fortinet and Palo Alto technologies, delivering high‑level services backed by top‑tier partnerships. As a NOC 3rd Line Technical Team Leader, you’ll lead a team of senior engineers (CCNP/FCP/CCIE level) who monitor, maintain and resolve complex network issues for our customers. You’ll drive high‑quality service delivery and ensure the team is performing at its best, supporting ticket ownership where needed and setting the standard for operational excellence. You’ll champion process and technical improvements, shaping how we work and embedding best practice across Operations. Your team will play a key role in supporting lower tiers with guidance, training and development. Working closely with the NOC Tech Lead, you’ll help introduce new products and services, validating deliverables and ensuring the wider team has the skills and clarity needed to support them confidently.

What you’ll be doing

Leading, motivating, and developing a team of senior Network Operation Centre (NOC) Engineers
Ensuring the team are following best practice for incident, problem, service and change enablement in line with the specific needs of our customers
Oversight of team tasks including investigation, troubleshooting, diagnosis, resolution, and recovery to minimise impact to customers, stepping in to assist where required
Driving a culture of Customer Excellence and Continual Service Improvement within the team
Identifying, developing, communicating, and implementing process changes across the services to improve customer experience for the team and the wider operations team
Acting as a point of technical escalation for the NOC engineers
Working with the NOC 1st Line / 2nd Line Team Leaders to ensure tickets are being escalated to the 3rd Line team where appropriate and providing guidance and knowledge for those team to drive reduction in calls moving to the 3rd line team
Acting as a point of escalation for customers and internal stakeholders as required including participating in the On-Call management rota for out of hours escalations.
Provide input into Service Transition to ensure successful go-live of Managed Service contracts
Work with the Service Management teams to identify opportunities for improvement within customers accounts
Supporting the NOC Manager in required audits for the operation to gain and maintain relevant accreditations

What experience we think you’ll need

A track record of thriving in a fast‑paced NOC or similar technical operations environment
Proven experience leading high‑performing engineering teams and elevating overall capability
Outstanding interpersonal and communication skills, with the confidence to influence, mentor and inspire others
Strong analytical, planning and organisational abilities, with a knack for turning complex problems into clear, actionable solutions
Deep technical expertise to at least CCNP / FCP / PCNSE level (or equivalent), with the drive to continuously grow and stay ahead of emerging technologies

As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and business need.

Apply Now

Refine Your Search

fcp jobs in wharley end, bdf

NOC 3rd Line Technical Team Leader

Check out these similar jobs

I want to receive the latest job alerts for fcp in wharley end, bdf

Explore jobs in more locations

Your Mission

What you’ll be doing

What experience we think you’ll need

Jobseeker tools

Employer Tools

Browse

Stay Connected