TFLI is a global marketing and technology company specialising in data-driven customer acquisition at scale, with offices in both the UK and the US. We own and operate two powerful comparison platforms—CommercialExperts.com and ConsumerExperts.com—promoting over 35 products and generating thousands of high-intent customer enquiries daily.
At TFLI, FUN is one of our core values. We believe work should be exciting and energetic, which is why our brand-new, custom-built office is filled with games, competitions, and team challenges designed to keep everyone motivated as we smash our targets together.
We are an ambitious, rapidly scaling marketing and lead generation business entering an exciting new growth phase. With new products launching and an expanding global footprint, we will be entering new markets in 2026. We are now looking for a talented Dialler Manager to support our growing contact centre operation and help maximise performance, compliance, and lead delivery quality as part of this journey.
What We’re Offering You
- Compensation: £33,000 base salary + realistic performance-based bonus scheme, taking your realistic OTE up to £50,000+ per year depending on experience and performance.
- Health & Wellness: Private medical insurance (after 2 years of service) and a gym membership.
- Office Perks: Modern workspace featuring a pool table, table tennis, and FIFA available during breaks. Smart casual dress code and free on-site parking.
- Incentives & Socials: Quarterly company events and monthly team lunches when company targets are achieved. Win token prizes, unforgettable experiences, or the ultimate incentive: VIP live event experiences with stage-side seats and exclusive Hideaway lounge access at the Co-op Live Arena.
- Future Growth: Clear career progression opportunities and a culture of internal promotion as our global company expands.
- Retirement & Security: Company pension scheme and life insurance.
Role Overview & Responsibilities
We are looking for a highly organised, analytical, and performance-driven Dialler Manager who enjoys optimising outbound contact strategies, improving operational efficiency, and supporting high-performing sales environments. In this role, you will have a supportive, high-performance environment where innovation, initiative, and ownership are encouraged.
- Manage & Optimise Campaigns: Own and optimise outbound dialler campaigns across multiple sales teams.
- Monitor Productivity: Track dialler performance, agent productivity, and campaign efficiency daily.
- Strategy Implementation: Configure and maintain dialler strategies, pacing, call routing, and lead allocation.
- Data Analysis & Insights: Analyse call data and reporting to identify trends, performance improvements, and operational insights for senior management.
- Maintain Compliance: Work closely with the Compliance team to ensure campaigns remain fully compliant with regulations and internal policies.
- Cross-Department Collaboration: Collaborate with Sales and Operations teams to maximise contact rates and conversion performance.
- Data Management & Processes: Support data management, campaign uploads, and suppression processes.
- Proactive Troubleshooting: Resolve dialler and campaign issues proactively to minimise operational downtime.
- Forecasting & Capacity Planning: Assist with forecasting, data planning, and capacity management across campaigns.
- Continuous Improvement: Contribute to continuous improvement initiatives within the contact centre environment.
What We’re Looking ForEssential Skills & Experience
- Experience: Minimum 2 years of experience within a dialler, contact centre, or sales operations role.
- System Knowledge: Proven experience managing outbound dialler systems within a contact centre or sales environment.
- Analytical Mindset: Strong analytical and problem-solving skills, with advanced Excel and reporting capabilities.
- Commercial Awareness: A strong understanding of outbound sales operations and a focus on achieving performance targets.
- Strong Communication: Confident communicator with the ability to collaborate effectively across technical and non-technical departments.
- Organisation & Resilience: Highly organised with excellent attention to detail, a proactive mindset, and a continuous improvement approach. Comfortable working in a fast-paced, target-driven environment.
- Education: A-Level or equivalent qualification.
- Work Authorisation: United Kingdom work authorization is required.
Desirable Experience
- Previous experience using MaxContact is preferred but not essential.
- Experience with outbound campaign management preferred.
- An Undergraduate Degree is preferred but not essential.
Ready to Apply?
If this sounds like your kind of challenge, please send your CV along with a short note or cover letter outlining three reasons why you would be a great fit for this role.
- Job Types: Full-time, Permanent
- Work Location: In person (Macclesfield)
Pay: £33,000.00-£50,000.00 per year
Benefits:
- Casual dress
- On-site parking
Work Location: In person
