Customer experience leader Work, Jobs in Whiston, Msy (with Salaries)

Hire Desk Team Leader
Hire Safe Solutions Ltd —Runcorn
- From £35,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
Sales Assistant
Superdrug —Widnes
- £9.75 - £13.00 an hour
- Weekend availability
- Sales
- Customer service
- Communication skills
- Store discount
- Employee discount
1d
Breakfast Food & Beverage Supervisor
Rainhill Hall Hotel —Prescot
- Part-time
- Customer service
- Hotel
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
9d
Food & Beverage Assistant
Rainhill Hall Hotel —Prescot
- £12.71 an hour
- Part-time
- Customer service
- Hotel
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
9d
Store Manager
Toolstation —Liverpool
- £31,459.09 a year
- Full-time
- Leadership
- Employee discount
Planning Enforcement Team Leader
Liverpool City Council —Liverpool
- £56,673 - £62,580 a year
- Presentation skills
- Leadership
- Negotiation
- Employee assistance programme
Receptionist
Rainhill Hall Hotel —Prescot
- £26,436 a year
- Full-time
- Microsoft Office
- Hotel
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
2d
Customer Service Manager
NSG Group —Ormskirk
- Up to £53,000 a year
- Full-time
Quick apply
Operations Manager
Popeyes UK —Liverpool
- £55,000 - £65,000 a year
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
Retail Store Manager
The Works —Liverpool
- Retail management
- Leadership
- Employee assistance programme
- Employee discount
12d
Sales Assistant
Poundland —St Helens
- £16 - £21 an hour
- Customer service
- Employee discount
1d
Retail Deputy Manager
The Works —Liverpool
- Customer service
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
12d
Customer Service Consultant
HSBC Global Services Limited —Liverpool
- From £27,200 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
1d
Deputy Store Manager
B&M Retail —Liverpool
- Weekend availability
- Leadership
- Employee discount
Project Coordinator
Pennington Choices Ltd —Warrington
- £24,570 - £32,340 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Annual leave
Shift Leader
Caffe Nero St Helens —St Helens
- £12.76 - £12.91 an hour
- Part-time
- Supervising experience
- Café
- Employee discount
- Referral programme
1d
Customer Advisor – Argos (in Sainsbury’s)
Sainsbury's —Wigan
- £13.23 an hour
- Weekend availability
- Customer service
- Employee assistance programme
- Employee discount
Customer Service Team Leader
Chemist4U —Skelmersdale
- Weekend availability
- Customer service
- Analysis skills
- Leadership
- Annual leave
- Employee discount
Team Leader
Home Bargains —Newton in Makerfield
- £32,032 a year
- Supervising experience
- Store discount
- Annual leave
Quick apply
13d

I want to receive the latest job alerts for customer experience leader in whiston, msy

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer experience leader jobs near whiston, msy

Hire Desk Team Leader

Hire Safe Solutions Ltd -
Runcorn

Quick apply

Job details

Permanent | Full-time
From £35,000 a year

Benefits

Free parking
Annual leave
Company pension
Private medical insurance
Referral programme
On-site parking

Qualifications

Management
Customer service
Microsoft Office
Supervising experience
Team management
Organisational skills
Communication skills

Full job description

Job Summary
Reporting to the Director of Operational Excellence, the Hire Desk Team Leader is responsible for supporting the day-to-day running of the hire desk, ensuring excellent customer service, efficient operations, and consistent service delivery.

This role acts as a key link between customers, sales, transport, fulfilment, engineering, and operations, helping to ensure powered access equipment is hired out safely, efficiently, and in line with company standards.

The Hire Desk Team Leader provides hands-on supervision to the team, supporting performance, resolving issues, and maintaining smooth operations.

Duties

Team Support & Supervision

Support, coach, and guide a team of Hire Desk Controllers
Assist in setting daily priorities and allocating workload
Act as the first point of escalation for team queries and issues
Support onboarding and training of new team members
Encourage a positive, customer-focused team environment

Customer Service

Support the handling of customer enquiries, quotations, and hire contracts
Ensure service standards are maintained across all customers
Resolve escalated customer issues in a timely and professional manner
Provide guidance on product selection, availability, and hire terms
Build strong day-to-day relationships with customers

Hire Desk Operations

Oversee daily hire desk activities including on-hires, off-hires, and extensions
Ensure accuracy of bookings, contracts, and system updates
Liaise with transport and engineering teams to support delivery and collection schedules
Ensure processes are followed in line with company policies

Systems & Processes

Support the effective use of hire desk systems and internal apps
Ensure data is accurate and kept up to date
Assist with improving simple processes to increase efficiency
Support basic reporting and data tracking

Commercial Support

Support Business Development Managers with account coordination and service delivery
Identify opportunities to maximise hires and utilisation
Assist in maintaining strong customer relationships to support repeat business

Quality & Performance

Support monitoring of key KPIs (e.g. response times, contract accuracy, customer service)
Help ensure consistency across customer interactions
Identify and flag opportunities for operational improvement
Follow all SHEQ procedures and company standards
Provide cover across the team during absences or peak periods

Experience

Experience in a hire desk, customer service, or coordination role
Previous supervisory or team leader experience
Strong communication and organisational skills
Ability to manage multiple priorities in a busy environment
Good working knowledge of hire desk systems and Microsoft Office
Customer-focused with a proactive, problem-solving approach
Knowledge of powered access equipment and regulations (desirable)

The Company

At Hire Safe Solutions, we’re proud to be a leading provider of powered access solutions and related products for working at height. Since our founding in 2013, we’ve built a reputation for being honest, reliable, and responsive.

We strive to be the most respected powered access provider by delivering exceptional service, uncompromising safety, and innovative solutions that elevate our customers’ success and set new standards across the industry.

We’re passionate about our customers, our team, and the power of innovation. Our business is constantly evolving to meet the changing needs of our clients and to stay ahead in a dynamic market.

Safety is at the heart of everything we do. With curious minds and a forward-thinking approach, we’re committed to being at the cutting edge of powered access technology. Our fast-paced, collaborative environment thrives on purposeful communication and genuine interest in our customers and their businesses.

We take pride in helping businesses deliver their projects successfully - offering expert guidance and tailored solutions so they can focus on what they do best: growing and making money.

When our customers succeed, we succeed. When our people grow, our business grows with them.

Why work with us

We're a fast-growing, people-first business where ideas turn into action and doing things right is how success is built.

Competitive salary
26 days annual leave + bank holidays
Private medical insurance & health cash plan
Group life assurance, critical illness cover & income protection
Pension - employer match up to 10%

Apply Now - Lets build a safer, sustainable future together.

Pay: From £35,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Private medical insurance
Referral programme

Experience:

Team management: 1 year (required)
Powered access or Plant: 1 year (required)

Work Location: In person

Quick apply

Refine Your Search

customer experience leader jobs in whiston, msy

Hire Desk Team Leader

Head of Customer Experience

Sales Assistant

Breakfast Food & Beverage Supervisor

Food & Beverage Assistant

Store Manager

Planning Enforcement Team Leader

Receptionist

Customer Service Manager

Operations Manager

Retail Store Manager

Sales Assistant

Retail Deputy Manager

Customer Service Consultant

Deputy Store Manager

Project Coordinator

Shift Leader

Customer Advisor – Argos (in Sainsbury’s)

Customer Service Team Leader

Team Leader

I want to receive the latest job alerts for customer experience leader in whiston, msy

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected