Helpdesk support Work, Jobs in Whitburn, Wln (with Salaries)

Customer Service Support Agent
Improvement Service —Livingston
- £29,532 - £31,412 a year
- Hybrid work
- Customer service
- Organisational skills
- In-person
- Annual leave
6d
Helpdesk Operator and Mobile Support
Portal Security Ltd —Glasgow
- £30,000 - £32,000 a year
- Overtime
- Administrative experience
- Supervising experience
- Organisational skills
- Free parking
- Store discount
Quick apply
1d
Desktop Support Technician
Bill Gosling Outsourcing Limited —Glasgow
- Windows
- Linux
- Paid training
Quick apply
Graduate Technical Support Analyst
Lugo —Edinburgh
- From £26,200 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Windows
- Bereavement leave
- Sick pay
Quick apply
8d
IT Support Technician (1st & 2nd Line)
BHC —Clydesdale West
- Full-time
- Microsoft Outlook
- Customer service
- Maintenance
Helpdesk Coordinator
Equans —Bellshill
- £14,664 - £15,392 a year
- Part-time
- Customer service
- Annual leave
- Employee assistance programme
3d
Deskside Support Engineer (Edinburgh)
Seven Investment Management —Edinburgh
- Azure
- Customer service
- Microsoft Office
Senior Application Support Consultant
Symology Ltd —Falkirk
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Customer service
- Salesforce
- Communication skills
- Profit sharing
- Health & wellbeing programme
Quick apply
2h
Telephone Helpdesk Assistant
Your Conveyancer Limited —Dunfermline
- From £25,000 a year
- Full-time
- Bilingual
- Customer service
- English
- Store discount
- Health & wellbeing programme
Quick apply
7d
Senior Technical Support Analyst
Lugo —Edinburgh
- £30,000 - £34,000 a year
- Full-time
- Hybrid work
- Azure
- Software troubleshooting
- Customer service
- Paid training
- Bereavement leave
Quick apply
8d
Client Services Analyst, Edinburgh
Hampden Bank —Edinburgh
- Computer literacy
- Organisational skills
- Banking
- Annual leave
- Employee assistance programme
IT Support Apprentice
QA Apprenticeships —Glasgow
- £18,000 a year
- Full-time
- Communication skills
13d
Helpdesk Manager
CBRE —Glasgow
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
6d
Human Resources Adviser
NHS Scotland —Denny
- £34,544 - £43,039 a year
- Full-time
- Human resources
- Organisational skills
6d
Network Team Ambassador - Edinburgh and Newcastle
Rapport —Edinburgh
- £30,712 a year
- Overtime
- Travel
- Employee assistance programme
Sales & Operations Administrator
Blue Canyon Ltd —Newbridge
- From £13.50 an hour
- Full-time
- Microsoft Excel
- Hotel
- Administrative experience
- Free parking
- Annual leave
Quick apply
10d
Digital Helpdesk Apprentice
QA Apprenticeships —Bellshill
- £16,000 a year
- Full-time
Product Support Specialist - Institutions
Opus 2 —Edinburgh
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Product management
- Python
- Employee assistance programme
Quick apply
Digital Customer Support Apprentice
QA Apprenticeships —Glasgow
- £19,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Digital Support Apprentice
QA Apprenticeships —Glasgow
- £14,560 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- IT
- Annual leave

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Customer Service Support Agent

Improvement Service
Livingston

Apply Now

Job details

Fixed term contract
£29,532 - £31,412 a year
6 days ago

Benefits

Annual leave

Qualifications

Customer service
Organisational skills
Communication skills

Full job description

Post Title: Customer Service Support Agent

Salary: £29,532 - £31,412 per year

Hours: 36 hours per week

Location: Hybrid/Livingston

Duration of contract: One year fixed term

Job description

The Improvement Service’s Digital Public Services (DPS) Team develops and delivers a portfolio of digital products and services for many Scottish public sector organisations. These services support partners in delivering innovative, high-quality, secure digital public services – achieving efficiency savings, supporting sustainable frontline services, and improving customer experience.

We have an established reputation for delivering innovative digital public services end-to-end, with a growing footprint locally, regionally and nationally. A key focus for DPS is enhancing our reputation as a centre of expertise in identity management and delivery of national shared service applications and platforms.

This include expanding our reach beyond Local Government and health, supporting citizens – particularly vulnerable groups – to securely access a wide range of online public services. The DPS team delivers services including mygovscot myaccount, getyournec.scot, parentsportal.scot, visitor levy in Scotland, Data Hub, Datapipeline.scot, DCN.scot, tellmescotland, One Scotland Gazetteer, Spatial Hub and bisaccount. mygovscot myaccount underpins several services and is used by all Scottish Local Authorities, with over 3 million registered users (over 60% of the eligible population).

The IS also provides governance for the National Entitlement Card Scheme in partnership with Dundee City Council. The DPS Customer Service Team provides frontline support across multiple secure national digital services. Delivery positive customer interactions helps attract and retain users as we expand. We aim to delivery the best customer service in the sector.

Skills and knowledge

We are seeking a confident, articulate individual with strong communication and organisational skills, able to engage at all levels and manage competing priorities in a fast-paced, customer-focused environment. Knowledge of financial reconciliation would be beneficial. The postholder will provide administrative support via online helpdesks, acting as first point of contact and taking ownership of queries, using initiative to resolve issues effectively.

The key responsibility is supporting users of the National Entitlement Card Scheme via getyournec.scot, including reviewing and processing applications in line with procedures. The role requires maintaining a professional approach, ensuring a consistently high-quality customer experience. The IS works with a technology partner for core applications and third-party providers. The postholder with liaise regularly with these partners to diagnose issues and resolve customer queries.

As we continue to grow service adoption, the Customer Services Team plays a vital role in maintaining business continuity while supporting expansion. The postholder will contribute to Continuous Improvement by analysing data, identifying trends, and supporting enhancements to customer service processes and procedures.

Information

Location: Your primary place of work will be West Lothian Civic Centre, Howden South Road, Livingston, West Lothian EH54 6FF but the Company reserves the right to change this to any place within 30 miles of this office.

It is anticipated that the role will involve a blended model of office and home working.

This flexible approach will be agreed between employee and line manager. Attendance will be required, in person, at quarterly meetings either in the Livingston office or at another suitable venue. Expenses will be agreed on a case-by-case basis.

Duration: One year fixed term.

Hours of contract: 36 hours per week

How to apply

If you would like to apply for this position, please visit My Job Scotland.

Closing date

Sunday 21st June 2026

Interview information

A competence based interview will take place on Tuesday 7th July 2026 (shortlisted candidates will be advised by email a week in advance of the interview).

For more information about competency-based interviews, see our guide to competency-based interviews.

You may also find it beneficial to watch our Working at the Improvement Service video and read our current Business Plan 2025-26.

About the Improvement Service

The Improvement Service (IS) is a publicly funded company limited by guarantee, with a total annual budget in the region of £12 million. We exist to support councils and their partners to improve the health, quality of life and opportunities of all Scottish people through community leadership, strong local governance and the delivery of high quality, efficient local services.

Working for the IS means joining a team of professionals, who work together to strive for continuous improvement in the public sector and ultimately, better outcomes for Scotland’s communities.

Our company headquarters are based in West Lothian, located conveniently for commuters between Edinburgh and Glasgow. Pay is only one of the benefits of working for the IS, our terms and conditions are progressive and flexible and employees are rewarded with a generous annual leave entitlement of forty one days per year as well as a flexible working policy.

The IS is committed to promoting equality and diversity in all its activities to promote inclusive processes, practices and culture.

The IS is a Disability Confident Employer. We are committed to interviewing anyone with a disability who meets the essential criteria.

Apply Now

Refine Your Search

helpdesk support jobs in whitburn, wln

Customer Service Support Agent

Helpdesk Operator and Mobile Support

Desktop Support Technician

Graduate Technical Support Analyst

IT Support Technician (1st & 2nd Line)

Helpdesk Coordinator

Deskside Support Engineer (Edinburgh)

Senior Application Support Consultant

Telephone Helpdesk Assistant

Senior Technical Support Analyst

Client Services Analyst, Edinburgh

IT Support Apprentice

Helpdesk Manager

Human Resources Adviser

Network Team Ambassador - Edinburgh and Newcastle

Sales & Operations Administrator

Digital Helpdesk Apprentice

Product Support Specialist - Institutions

Digital Customer Support Apprentice

Digital Support Apprentice

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