It support Work, Jobs in Whitburn, Wln (with Salaries)

L1 Service Desk Analyst
XMA —Livingston
- £25,000 a year
- Full-time
- Communication skills
- Life insurance
- Referral programme
13d
IT Service Desk Analyst
Scottish Government —Edinburgh
- £31,231 - £33,560 a year
- Full-time
- Analysis skills
- Presentation skills
- Travel
1d
Service Desk Analyst
Scottish Environment Protection Agency —Motherwell
- £39,725 - £43,887 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
12d
IT Generalist
Plexus —Livingston
- Full-time
- Bachelor's degree
- Continuous improvement
- Travel
- Annual leave
- Employee assistance programme
5d
IT Support Technician
Eurostampa UK —Cumbernauld
- Full-time
- Maintenance
- Communication skills
- Free parking
- Employee assistance programme
IT Support Apprentice
Texaport —Edinburgh
- £25,000 a year
- Computer literacy
- Computer skills
- Communication skills
Quick apply
IT Service Desk Analyst
The Scottish Government —Edinburgh
- Full-time
- Analysis skills
- Presentation skills
- Travel
1d
IT Support Engineer
Texaport —Edinburgh
- £26,000 - £35,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Work from home
Quick apply
IT Support Specialist
Nazco Digital Technology and Business Services —Stirling
- £2,600 - £3,100 a month
- Full-time
- Microsoft Outlook
- SharePoint
- In-person
- Free parking
- Sick pay
Quick apply
3d
IT Support Apprenticeship
Texaport —Edinburgh
- £25,000 a year
- Computer literacy
- Computer skills
- Communication skills
Quick apply
ICT Technician - Queensferry High School
City of Edinburgh Council —Edinburgh
- £30,188 - £34,452 a year
- School
2d
IT Support Analyst
Headland Archaeology (UK) Ltd —Edinburgh
- £26,238 - £29,953 a year
- Full-time
- Computer networking
- SharePoint
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
12d
IT Support Analyst
Fred. Olsen Ltd —Glasgow
- Employee discount
6d
IT Service Desk Analyst - Edinburgh
Anderson Strathern —Edinburgh
- Windows
- Microsoft Office
- Travel
IT Support Analyst
Headland Archaeology —Edinburgh
- £26,238 - £29,953 a year
- Full-time
- Travel
- SharePoint
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
12d
IT Support Technician
Complete IT Systems —Glasgow
- Full-time
IT Desktop Support
Axiom Technologies —Glasgow
- Part-time
- Computer Science
- Maintenance
- Bachelor's degree
5d
IT Systems Administrator
Albert Bartlett —Airdrie
- Full-time
- Communication skills
- Health & wellbeing programme
- Annual leave
Quick apply
Service Desk Engineer
Trainline —Edinburgh
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Agile
IT Field Engineer - Scotland
T-Tech —Edinburgh
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply

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L1 Service Desk Analyst

XMA -
Livingston

Apply Now

Job details

Permanent | Full-time
£25,000 a year
13 days ago

Benefits

Company pension
Discounted gym membership
Private medical insurance
Life insurance
Referral programme

Qualifications

Technical troubleshooting
ITIL Certification
Incident queue management
IT service management
Ticket management
Ticket management systems
Technical support incident logging
Customer support
Customer interaction
IT incident logging
Communication skills
Help desk

Full job description

Location: Livingston

Salary: £25,000 p/a

Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Employee of the Quarter, Employee Referral program and many more.

Passionate about technology and helping people? Join XMA as an L1 Service Desk Analyst in Livingston, where you'll be the first point of contact for customers, resolving technical issues and ensuring a seamless support experience from start to finish.

At XMA, technology is only part of the story. Our success is built on talented people who are passionate about making a difference for customers, communities, and each other. For over 40 years, we've helped organisations across the UK unlock the power of technology. Today, we're one of the UK's leading independent technology partners, delivering innovative solutions that drive real-world outcomes across the public and private sectors. We believe in empowering our people to grow, challenge themselves, and achieve their ambitions. When you join XMA, you'll be part of a collaborative team where ideas are valued, development is encouraged, and your contribution has a genuine impact.

Together, we turn ambition into achievement.

What you’ll be doing:

Acting as the first point of contact for technical incidents and service requests
Logging, managing and resolving support tickets in line with agreed SLAs
Taking ownership of tickets and providing regular updates to customers
Troubleshooting hardware, software and end-user issues
Escalating major incidents, security concerns and unresolved technical issues where required
Collaborating with wider technical teams to achieve successful outcomes
Supporting users with advice, guidance and training on IT systems and equipment
Following ITIL-based service management processes and best practices
Maintaining accurate records and documentation within the service management platform

What we’re looking for:

Strong customer service skills with a customer-first approach
Excellent verbal and written communication skills
Experience using ticketing or call-tracking systems
Ability to prioritise and manage multiple tasks effectively
Strong troubleshooting and problem-solving skills
A proactive attitude and willingness to take ownership of issues

Desirable

ITIL Foundation certification or knowledge of ITIL processes
Experience working within an IT Service Management (ITSM) environment

Inclusion at XMA

At XMA, we believe that diverse perspectives, experiences and backgrounds make us stronger. We are committed to creating a workplace where everyone feels respected, valued and empowered to be their authentic selves. We foster an inclusive culture where colleagues can thrive, regardless of age, disability, gender identity, race, ethnicity, religion or belief, sexual orientation, neurodiversity, caring responsibilities, socioeconomic background or any other aspect of their identity. Our goal is to ensure every employee has the opportunity to grow, contribute and succeed in an environment built on fairness, respect and belonging.

We know that creating an inclusive workplace is an ongoing journey, and we are committed to listening, learning and taking meaningful action to ensure all our people can achieve their full potential.

Disability Confident Leader

Government's Disability Confident scheme. This reflects our commitment to removing barriers and ensuring disabled people have equal opportunities to join, develop and progress within our organisation.

As part of this commitment, we operate a Guaranteed Interview Scheme, offering an interview to candidates with a disability who meet the essential criteria for the role.

We will always consider reasonable adjustments throughout the recruitment process and during employment to ensure candidates and colleagues can fully participate and perform at their best. If you require any adjustments during the application or interview process, please contact us at [email protected], and we will be happy to support you.

Keywords: L1 Service Desk Analyst, L1, first line, support, customer service, service desk analyst, IT support, technical support

Apply Now

Refine Your Search

it support jobs in whitburn, wln

L1 Service Desk Analyst

IT Service Desk Analyst

Service Desk Analyst

IT Generalist

IT Support Technician

IT Support Apprentice

IT Service Desk Analyst

IT Support Engineer

IT Support Specialist

IT Support Apprenticeship

ICT Technician - Queensferry High School

IT Support Analyst

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IT Service Desk Analyst - Edinburgh

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Service Desk Engineer

IT Field Engineer - Scotland

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