Customer service team lead Work, Jobs in Whitburn (with Salaries)

Customer Service Team Manager
HarperCollins UK —Glasgow
- Hybrid work
- Writing skills
- Organisational skills
- Training & development
Quick apply
`Retail Team Leader
Dunelm —Livingston
- £14.76 an hour
- Overtime
- Customer service
- Merchandising
- Mentoring
3d
Client Service Team Leader 24/7 shift pattern
Barclays —Glasgow
- Weekend availability
- Hybrid work
- Continuous improvement
Lead Nightshift Manager
Sainsbury's —Livingston
- From £36,250 a year
- Night shift
- Team management
- Training & development
- Retail management
- Employee discount
3d
Value Stream Delivery Lead
Computershare —Edinburgh
- Full-time
- Hybrid work
- Conflict management
- Work from home
3d
Team Leader
Card Factory —Edinburgh
- Up to £13 an hour
- Customer service
- Leadership
3d
Client Relations Manager - Core Client Relations team
Nucleus Financial Group —Edinburgh
- Customer service
- Microsoft Office
- IT
- Annual leave
Team Leader - Savings
Shawbrook —Glasgow
- Full-time
- Organisational skills
- Communication skills
- Banking
- Annual leave
- Employee assistance programme
9d
Evening Knoopologist (Team Leader)
Knoops - George Street (Edinburgh) —Edinburgh
- £13.50 an hour
- Part-time
- Customer service
Quick apply
12d
Marks & Spencer Team Leader
WH Smith PLC —Edinburgh
- £27,479.40 - £31,000.00 a year
- Weekend availability
- Sales
- Merchandising
- Supervising experience
Quick apply
Marks & Spencer Team Leader
WHSmith Travel —Edinburgh
- £27,479.40 - £31,000.00 a year
- Weekend availability
- Sales
- Merchandising
- Supervising experience
Quick apply
Marks & Spencer Team Leader
WHSmith International —Edinburgh
- £27,479.40 - £31,000.00 a year
- Weekend availability
- Sales
- Merchandising
- Supervising experience
Quick apply
Marks & Spencer Team Leader
WHSmith Group —Edinburgh
- £27,479.40 - £31,000.00 a year
- Weekend availability
- Sales
- Merchandising
- Supervising experience
Quick apply
Team Leader
The Rank Group —Glasgow
- £13.60 an hour
- Customer service
- Guest services
- Sick pay
Quick apply
11d
Service Desk Team Leader - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Organisational skills
- Contracts
- Training & development
HR Team Leader
Project People —Glasgow
- £25,420.00 - £41,959.48 a year
- Temporary
- Hybrid work
- Supervising experience
Quick apply
Front-End Technical Lead
Sky —Livingston
- Full-time
- Hybrid work
- Analysis skills
- Mentoring
- Communication skills
- Employee discount
Lead Nightshift Manager (Loanhead)
Sainsbury's —Loanhead
- From £36,250 a year
- Night shift
- Team management
- Training & development
- Retail management
- Employee discount
Team Leader
Swim Sports Company Ltd —Edinburgh
- £27,000 - £29,000 a year
- Weekend availability
- Customer service
- Supervising experience
- School
- Employee discount
Quick apply
16h
Team Leader
Mountain Warehouse —Edinburgh
- £13.32 an hour
- Part-time
- Customer service
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply

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Customer Service Team Manager

HarperCollins UK
Glasgow

Quick apply

Job details

Permanent

Qualifications

Report writing
Operations management
Report generation
Stakeholder liaison
Writing skills
Process improvement
Internal department liaison
Complaint handling
Performance management
Organisational skills
Customer interaction
Training & development
Team motivation leadership

Full job description

Description

Please note this vacancy may close before the deadline, subject to the volume of applications received. We encourage you to apply as soon as possible.

This role exists to be an integral part of the Customer & Clients Services Team, you are responsible for co-ordinating the work of others to ensure front line support of our customer, clients & stakeholders is delivered to high quality standards, consistently, acting as a conduit between the operations and technology teams to facilitate effective and managed solutions to daily workload requests, queries and challenges that impact the customer experience.

Key Responsibilities

Effectively lead a strong team, supporting them in their day to day activities, driving performance and focusing on embedding a coaching and development structure
Seek, create, and deliver opportunities through your team and personally to support excellent performance by improving processes, maximising resource, and efficiencies.
Taking ownership of customer issues, escalations, or complaints in a professional and timely manner
Enhancing customer service experience wherever possible
Keeping accurate records and documenting customer service actions
Analysing daily dashboard statistics ensuring staff productivity is high, with focus on achieving first time resolution
Compiling accurate reports on team activity
Controlling workflow to achieve daily department SLA’s

Skills, Knowledge & Expertise

Proven work experience in a similar type of role focused on delivering excellent customer service
Excellent knowledge of management methods and techniques
Experience working closely with clients and customers
Experience handing customer issues and complaints professionally and efficiently
Strong sense of urgency in a fast-paced environment
Prioritising and working to tight deadlines
Flexible, reliable, and patient
Quick and critical thinker
Excellent organisational skills
Ability to motivate team members and colleagues
Resilient and able to work under pressure
Results and targets focused
A strong desire to support and develop those around you

If you wish to discuss anything regarding this position and/or your application to this role, please reach out directly to [email protected] with subject heading ‘Vacancy Query’ plus the job title and we will aim to get back to you within 5 working days.

About HarperCollins UK

With a history stretching back over 200 years, HarperCollins is the second largest consumer book publisher in the world. Here at HarperCollins UK, we publish around 1,500 books a year for readers of all ages and interests.

Our bestsellers include Bernard Cornwell, Adele Parks, Jonathan Franzen, and Chimamanda Ngozi Adichie. Memoirs of British prime ministers. Hilary Mantel’s Wolf Hall trilogy. George R. R. Martin’s A Song of Ice and Fire series. And legendary titles by legacy authors J.R.R. Tolkien, Agatha Christie and C.S. Lewis.

We’re home to the most iconic bears, Paddington, Rupert and Winnie-the-Pooh, and Judith Kerr, Rob Biddulph and Michael Morpurgo, Mr Men & Little Miss, Thomas & Friends and Minecraft for our younger readers.

We have offices in London, Honley, Manchester, Edinburgh, Glasgow and Dublin. In London, we’re in The News Building with News UK. Keeping our historic connection to Glasgow, we’re also based in the Robroyson district where each week, our distribution centre sends up to 3 million books around the world.

Quick apply

Refine Your Search

customer service team lead jobs in whitburn

Customer Service Team Manager

`Retail Team Leader

Client Service Team Leader 24/7 shift pattern

Lead Nightshift Manager

Value Stream Delivery Lead

Team Leader

Client Relations Manager - Core Client Relations team

Team Leader - Savings

Evening Knoopologist (Team Leader)

Marks & Spencer Team Leader

Marks & Spencer Team Leader

Marks & Spencer Team Leader

Marks & Spencer Team Leader

Team Leader

Service Desk Team Leader - Glasgow Head Office

HR Team Leader

Front-End Technical Lead

Lead Nightshift Manager (Loanhead)

Team Leader

Team Leader

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Key Responsibilities

Skills, Knowledge & Expertise

About HarperCollins UK

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